Associate, Operations
Team Rubicon
Collections Associate
DNA Payments Group
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,000 per year
Job Level
JuniorMid-Level
About the role
- Aid in revenue recovery, ensure accurate billing, and negotiate prompt payment for Customer /Partner debt while managing a portfolio of accounts across our group subsidiaries
- Monitor your assigned customers’ accounts to identify outstanding debts
- Manage & reinstate Direct Debits
- Contacting customers to negotiate payment of overdue payments
- Action tasks within Collections workflows to encourage timely debt payments
- Process payments and create credits/ journal write offs (when required)
- Resolve billing and customer issues/ disputes
- Utilise a range of Collections tools such as service suspension, 3 rd party debt collectors, legal letters etc
- Manage workload via key systems – Salesforce, Kolleno, OCC & NetSuite
- Report to Senior Financial Operations Manager
Requirements
- Previous experience working within a Collections team
- Excellent negotiating skills
- Good written and verbal communication skills
- Familiarity with Financial services Collections regulations
- Knowledge of payment plans and accounting procedures
- Problem solving experience
- Passionate about driving an optimal client experience
- Strong time management & prioritisation skills
- Flexibility to adapt to changing priorities
- Ability to collaborate & engage in a positive manner
- Experience with Salesforce, Kolleno, OCC & NetSuite
