Collections

• Communicate directly with customers via in-app chat, email and telephone
• Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
• Play a central role in the day-to-day management of loan lifecycle events
• Help shape the Lending Operations function and support the Head of Business Operations and Head of Lending
• Produce reports on key metrics
• Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
• Report directly to the Collections and Financial Wellbeing Team Manager

Collections and Financial Wellbeing Specialist

Collections Team Lead

Collections Agent

Collections Executive, French Speaking

Collections Specialist

Collections Officer