Director, Ad Operations
Sincere Corporation
Collections and Financial Wellbeing Specialist
Kroo Bank
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Communicate directly with customers via in-app chat, email and telephone
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
- Play a central role in the day-to-day management of loan lifecycle events
- Help shape the Lending Operations function and support the Head of Business Operations and Head of Lending
- Produce reports on key metrics
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
- Report directly to the Collections and Financial Wellbeing Team Manager
Requirements
- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
- 2 years experience working with consumer credit products as minimum
- Positive attitude and willing to learn
- Have worked at a start-up before (desirable)
- Have experience establishing lending operations in a fintech, bank or lending business (desirable)
