Kroo Bank

Financial Crime

• We’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.
• We’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behavior and how to deliver the best customer experience.
• We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.
• The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

KYC – Financial Crime Specialist

Analyst

• Develop the credit decisioning ruleset and scorecard, expanding strategies to suit specific customer groups
• Manage the dynamic pricing modelling alongside credit profiles, to ensure our customer offer is competitive and performs over time
• Oversee the affordability assessment, using Open Banking transaction analytics to validate specific customer circumstances, and identify vulnerability markers
• Monitor cohort performance over time, being able to measure and explain variances. This end-to-end view of the credit lifecycle will also include input to the collections strategies and success metrics.
• Monitor our forbearance and arrears effectiveness strategies and provide insight into measurement and improvement approaches.
• Explain and present the credit performance amongst the team and to business stakeholders
• Support policy and procedure development within the lending team

Credit Risk Analyst

Chief Operating Officer

• Report directly to the Chief Executive Officer and serve as a member of the Executive Committee
• Develop, execute, and regularly review the bank’s operations strategy to align with business goals, governance standards, and UK regulatory requirements
• Lead customer and financial crime operations, including service delivery, complaints management, fraud prevention and detection, and lending arrears and collections
• Maintain accountability for outsourcing and third-party arrangements, ensuring compliance with PRA outsourcing and third-party risk management guidelines
• Oversee payment services operations to ensure reliable, efficient, and compliant delivery
• Ensure operational processes meet Consumer Duty requirements and deliver fair outcomes for customers
• Chair the Operations Committee and provide strong governance over day-to-day operational performance
• Oversee operational risk management, business continuity planning, and regulatory engagement
• Ensure clear accountability and timely reporting of operational risks to the CEO, Board, and Board Committees
• Drive operational efficiency, regulatory compliance, and safeguard customer outcomes across operations

Collections

• Communicate directly with customers via in-app chat, email and telephone
• Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
• Play a central role in the day-to-day management of loan lifecycle events
• Help shape the Lending Operations function and support the Head of Business Operations and Head of Lending
• Produce reports on key metrics
• Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
• Report directly to the Collections and Financial Wellbeing Team Manager

Collections and Financial Wellbeing Specialist

Financial Planning and Analysis

• We’re creating the world’s most social bank and improving people’s relationship with money for good; remove stress and social awkwardness and build a bank better for customers, their friends, and the planet.
• You’ll report directly to our CFO and work cross-functionally with a variety of teams.
• Scale finance in a fast-growing startup
• Continue to refine our daily, weekly and monthly management reportiing
• Prepare the bank’s financial statements and exercise oversight of associated controls to ensure the completeness and accuracy of the financial statements in compliance with appropriate accounting standards
• Implement a robust automated regulatory reporting framework and oversee regulatory reporting
• Maintain the Finance Manual and Financial Risk Management Policy
• Ensure compliance with all relevant regulatory capital and liquidity requirements
• Manage the budgeting and business plan processes and ensure alignment with regular evaluation of the bank’s capital and liquidity requirements Oversee the bank’s tax affairs, ensuring that tax obligations are minimised within the law and good practice and manage compliance with the HMRC Code of Practice on Taxation for Banks
• Ensure appropriate expenditure control is in place and operates effectively
• Liaise with external auditors and ensure that the external audit is carried out effectively
• Ensure that regulatory reporting is complete, accurate and timely
• Oversee Kroo’s tax affairs, including VAT, corporation tax filings, FATCA/AEOI filings and ISA returns
• Oversee other finance functions, including purchase ledger, reconciliations and payroll.

KYC – Financial Crime Specialist

Credit Risk Analyst

Chief Operating Officer

Collections and Financial Wellbeing Specialist

Head of Finance