DNA Payments Group

Manager

• Own, develop, and continuously evolve a robust and effective incident management framework across the organisation
• Leading incident response across the business, coordinating internal teams and third-party providers to restore service quickly
• Establishing strong, consistent communication practices and acting as a central point of control during incidents
• Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance
• Reporting to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks
• Drive post incident oversight, ensuring root cause analysis is completed to a high standard
• Building and maintaining strong relationships with Optomany’s outsource customers, third-party providers and partners

Senior Incident and Resilience Manager

Technical Account Manager

• Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
• Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
• Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
• Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
• Provide structured performance reporting to Game of Skill Merchants and Partners
• Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
• Be on hand to provide ad hoc support and guidance for merchant and partner queries.
• Ensure support tickets are resolved in a timely manner and within SLA

Payroll

• Manage the end-to-end payroll process for all employees, ensuring accuracy and compliance with UK legislation.
• Oversee the preparation, calculation, and distribution of monthly salaries, overtime, bonuses, pensions, and other benefits.
• Partner with benefits providers to manage benefit-related payroll processes, supporting a smooth employee experience and effective cost management.
• Responsible for timely and engaged communications with employees on all payroll related matters including benefits and incentives.
• Ensure compliance with PAYE, NI, pension auto-enrolment, and statutory payments (SSP, SMP, SPP, SAP).
• Act as the primary contact with HMRC and external auditors regarding payroll matters.
• Maintain payroll systems and ensure data integrity and security.
• Prepare and submit RTI (Real Time Information) and year-end returns (P60, P11D, P45, Gender Pay Gap report).
• Along with monthly management of P11D benefits and producing accurate payroll reports and analysis for Finance and HR.
• Manage relationships with payroll software providers and ensure systems remain fit-for-purpose.
• Engage directly with employees to resolve payroll queries, ensuring clear communication and excellent customer service.
• Strong knowledge of salary sacrifices schemes and implementation of pension salary sacrifice and similar programmes.
• Manage and create the People Monthly MI and Quarterly MI packs for the Head of HR and People Director, providing real time recommendations.

Senior Incident and Resilience Manager

Technical Account Manager

Payroll Manager