DNA Payments Group

Collections

• Aid in revenue recovery, ensure accurate billing, and negotiate prompt payment for Customer /Partner debt while managing a portfolio of accounts across our group subsidiaries
• Monitor your assigned customers’ accounts to identify outstanding debts
• Manage & reinstate Direct Debits
• Contacting customers to negotiate payment of overdue payments
• Action tasks within Collections workflows to encourage timely debt payments
• Process payments and create credits/ journal write offs (when required)
• Resolve billing and customer issues/ disputes
• Utilise a range of Collections tools such as service suspension, 3 rd party debt collectors, legal letters etc
• Manage workload via key systems – Salesforce, Kolleno, OCC & NetSuite
• Report to Senior Financial Operations Manager

Collections Associate