Senior Incident and Resilience Manager

DNA Payments Group

Senior Incident and Resilience Manager leading incident management at a top omni-channel payment provider in Europe. Driving operational resilience and incident oversight for optimum service delivery.

Posted 6/6/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsServiceNowSplunk

About the role

Key responsibilities & impact

Own, develop, and continuously evolve a robust and effective incident management framework across the organisation
Leading incident response across the business, coordinating internal teams and third-party providers to restore service quickly
Establishing strong, consistent communication practices and acting as a central point of control during incidents
Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance
Reporting to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks
Drive post incident oversight, ensuring root cause analysis is completed to a high standard
Building and maintaining strong relationships with Optomany’s outsource customers, third-party providers and partners

Requirements

What you’ll need

7+ years experience leading incident management or major incident response within a mission-critical, always-on environment
A sound understanding of Regulatory Outsource Landscape preferred.
Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience)
Proven experience operating within payments ecosystems, with strong exposure to issuer/acquirer interactions and transaction lifecycles
Strong understanding of ITIL practices (Incident, Problem, and Change Management)
Strong technical understanding of: o Distributed systems, APIs, and cloud-based platforms o Monitoring, alerting, and observability tooling
Familiarity with industry-standard tooling (e.g. ServiceNow, PagerDuty, Opsgenie, Jira Service Management, Splunk)
Multi-Lingual (German) is a preference but not essential.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

incident managementmajor incident responsedisaster recoverybusiness continuity governanceroot cause analysisITIL practicesdistributed systemsAPIscloud-based platformsmonitoring tools

Soft Skills

communicationleadershiprelationship buildingcoordinationoversight