Technical Account Manager

DNA Payments Group

Technical Account Manager supporting a fintech company's game of skill merchant portfolio. Work hands-on with merchants during onboarding and business expansion.

Posted 6/6/2026full-timeRemote • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
Provide structured performance reporting to Game of Skill Merchants and Partners
Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
Be on hand to provide ad hoc support and guidance for merchant and partner queries.
Ensure support tickets are resolved in a timely manner and within SLA

Requirements

What you’ll need

Minimum of 18 months experience in a support or customer facing co-ordination role.
Familiarity with payment processing solutions and related technologies (including WooCommerce)
A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
Ability to work across multiple merchants at the same time

Benefits

Comp & perks

25 days holiday per year
Private Medical
Life Assurance
Ride to work
Access to self-learning platform
Bookboon
Income Protection
Workplace Pension
Employee Assistance Programme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processing solutionsWooCommerceperformance reportingprocess improvementcustomer supportmerchant onboardingproblem identificationad hoc supportquery resolutionmulti-account management

Soft Skills

client satisfactionproactive approachcommunicationcoordinationproblem-solvingteam collaborationorganizational skillstrainingsupporttrustworthiness