Amplifi Capital

Senior Collections Analyst

Amplifi Capital

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • Support the development and implementation of collections segmentation and strategies, ensuring they balance business goals with fair customer outcomes.
  • Lead complex analysis of collections strategies and performance, providing actionable insights to optimise risk management strategies.
  • Take ownership of key metrics related to collections, identifying trends and recommending improvements to strategies and policies.
  • Influence senior stakeholders through the presentation of analysis and recommendations in order to drive impactful change.
  • Collaborate with the Operations and Data Science teams to provide data-driven insights that improve agent performance, customer contact strategies, and outcomes.
  • Support in testing and validating new collections tools, processes, and decision-making frameworks.
  • Analyse and evaluate external collections partners (e.g., DCAs, debt sale), producing performance reporting and recommendations to maximise value and customer experience.
  • Stay updated on industry trends, collections practices, and regulatory changes, sharing relevant insights with the team.
  • Mentor and support junior analysts, fostering a culture of analytical excellence and continuous development within the team.

Requirements

  • Is passionate about data, analytics, and credit risk management.
  • Is proactive, self-motivated, and comfortable working in a dynamic environment.
  • Has excellent communication skills, capable of presenting complex insights to both technical and non-technical audiences.
  • 5+ years of experience in collections analytics, ideally within consumer lending.
  • A degree in a numerate discipline (e.g., Mathematics, Statistics, Economics, or STEM) or equivalent practical experience.
  • Strong proficiency in SQL to query and extract insights from large datasets; experience with Python is a big plus.
  • Advanced Excel skills, including the ability to work with complex formulas, pivot tables, and data analysis tools.
  • A solid grounding in probability and statistics, with experience in running controlled champion-challenger tests.
  • Experience with collections strategy, decisioning or segmentation techniques.
  • Experience in creating data monitoring and KPIs with tools like Power BI / Tableau or similar.
  • Understanding of FCA CONC, Consumer Duty, and best practices for supporting vulnerable customer in collections.
  • Excellent analytical and problem-solving skills, with attention to detail and a data-driven approach.
  • Experience developing or maintaining collections models (desirable).
  • Knowledge of debt sale or DCA performance analysis (desirable).
Benefits
  • - Competitive salary
  • - 25 days annual leave
  • - Pension
  • - Death in Service Provision
  • - Private health insurance
  • - Subsidised Childcare
  • - Subsidised Gym Membership
  • - Hybrid working (2 days from home)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythonExceldata analysisprobabilitystatisticscollections strategydecisioning techniquesdata monitoringKPI creation
Soft skills
communicationanalytical skillsproblem-solvingattention to detailmentoringcollaborationproactivityself-motivationinfluencingpresentation skills