Amplifi Capital

Customer Support

• Deliver outstanding customer support, ensuring every customer can access our services as smoothly, easily, and efficiently as possible.
• Take full ownership of each customer interaction, resolving queries with accuracy, care, and urgency to achieve the best possible outcomes.
• Provide timely, empathetic, and transparent follow‑up, building trust and strong relationships through exceptional service and clear communication.
• Onboard new customers, supporting them through ID verification and other compliance‑related processes to ensure a safe and seamless experience.
• Handle a wide range of customer queries via phone and email, developing strong knowledge of our savings, loans, and internal procedures so you can offer confident, informed assistance.
• Champion customer service best practices, ensuring consistency, quality, and continual improvement across all customer touchpoints.
• Contribute actively to the evolution of our customer service processes, identifying opportunities to enhance efficiency, customer outcomes, and overall experience.

Customer Service Advisor

Data Scientist

• Develop, implement, and maintain robust data governance policies covering data quality, accuracy, integrity, retention, classification, and secure processing.
• Design and oversee secure, scalable data architectures and integrations, ensuring all systems meet FCA expectations for operational resilience, information security, and consumer protection.
• Strengthen and monitor data security controls, including access management, encryption, data minimisation, and incident‑response processes.
• Manage end‑to‑end data lifecycle processes, including data lineage, audit trails, change control, and regulatory reporting requirements.
• Ensure MI, dashboards, and operational reporting are accurate, accessible, and aligned with Consumer Duty monitoring obligations.
• Implement and oversee key KPIs and metrics for data quality, security, governance compliance, and business impact.
• Serve as the primary liaison between the DPO, Legal, Compliance, Technology, and business teams, ensuring data initiatives meet regulatory, contractual, and operational requirements.
• Support FCA‑related audits, reviews, and reporting by providing evidence, documentation, and subject‑matter expertise on data controls.
• Own data‑related risk assessments, ensuring risks are identified, documented, mitigated, and escalated appropriately.
• Drive data protection focused processes and provide guidance across the organisation, helping teams understand regulatory expectations and make informed, compliant use of data.
• Oversee the delivery of data pipelines, integrations, and solutions, ensuring they remain compliant, secure, and fit for purpose.
• Lead enhancements to data systems and processes as part of ongoing digital transformation and continuous improvement.
• Manage third‑party data vendors, ensuring due diligence, ongoing monitoring, and contractual compliance with regulatory and security standards.
• Champion a culture of data responsibility and ethical use, ensuring customer outcomes, fairness, and transparency are at the centre of all data practices.

Data Manager

Cloud Engineer

• - Design, implement, and optimize Salesforce Marketing Cloud solutions, including email campaigns, automation workflows, and customer journeys
• - Extend Marketing Cloud functionality beyond declarative configurations by building custom integrations and writing SSJS scripts for complex data operations
• - Develop dynamic and personalized experiences using HTML, CSS, Amp script, and JavaScript
• - Implement customer journeys, automations, cloud pages, and email HTML template
• - Integrate data sources, manipulate data, and perform client segmentation using SQL
• - Analyze functional and non-functional requirements to design and implement robust Salesforce solutions
• - Collaborate with cross-functional teams to align marketing strategies with business goals
• - Manage Salesforce Marketing Cloud modules, including Email Studio, Web Studio, Cloud Page, reporting automation Studio, Journey Builder, Mobile Studio, and Transactional APIs

Customer Service Advisor

Data Manager

Salesforce Marketing Cloud Developer