Amplifi Capital

Collections

• Support the development and implementation of collections segmentation and strategies, ensuring they balance business goals with fair customer outcomes.
• Lead complex analysis of collections strategies and performance, providing actionable insights to optimise risk management strategies.
• Take ownership of key metrics related to collections, identifying trends and recommending improvements to strategies and policies.
• Influence senior stakeholders through the presentation of analysis and recommendations in order to drive impactful change.
• Collaborate with the Operations and Data Science teams to provide data-driven insights that improve agent performance, customer contact strategies, and outcomes.
• Support in testing and validating new collections tools, processes, and decision-making frameworks.
• Analyse and evaluate external collections partners (e.g., DCAs, debt sale), producing performance reporting and recommendations to maximise value and customer experience.
• Stay updated on industry trends, collections practices, and regulatory changes, sharing relevant insights with the team.
• Mentor and support junior analysts, fostering a culture of analytical excellence and continuous development within the team.

Senior Collections Analyst