Amplifi Capital

Customer Service Advisor

Amplifi Capital

full-time

Posted on:

Location Type: Hybrid

Location: Leeds • United Kingdom

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About the role

  • Deliver outstanding customer support, ensuring every customer can access our services as smoothly, easily, and efficiently as possible.
  • Take full ownership of each customer interaction, resolving queries with accuracy, care, and urgency to achieve the best possible outcomes.
  • Provide timely, empathetic, and transparent follow‑up, building trust and strong relationships through exceptional service and clear communication.
  • Onboard new customers, supporting them through ID verification and other compliance‑related processes to ensure a safe and seamless experience.
  • Handle a wide range of customer queries via phone and email, developing strong knowledge of our savings, loans, and internal procedures so you can offer confident, informed assistance.
  • Champion customer service best practices, ensuring consistency, quality, and continual improvement across all customer touchpoints.
  • Contribute actively to the evolution of our customer service processes, identifying opportunities to enhance efficiency, customer outcomes, and overall experience.

Requirements

  • Proven experience in a Customer Service or Support role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data for decision-making.
  • Problem-solving and conflict resolution skills.
  • Knowledge of customer service software and tools.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Familiarity with relevant regulations and compliance requirements.
  • Strong written and verbal communication skills - can explain complex information in a simple and easy to understand way.
Benefits
  • 25 days annual leave
  • Pension
  • Cycle to Work Scheme
  • Subsidised Gym Membership
  • Private health insurance
  • Hybrid Working (2 days from home)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportleadershipteam managementcommunicationinterpersonal skillsanalytical mindsetproblem-solvingconflict resolutionorganizational skillstime management