Draws Administrator
Groundfloor Finance
Job Level
Mid-LevelSenior
About the role
- Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day to day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non regulated/regulated loans.
- Responsibilities will include:
- Monitoring and investigating accounts to identify outstanding loans in arrears or default
- Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload
- Processing ad-hoc payments and refunds as required, resolving issues where necessary
- Maintain accurate records using internal systems
- Report on collection activity as required
- Escalation of complex cases to senior management
- Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.
Requirements
- Proven experience within a collections role in financial services, with 3-4 years of experience
- A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR
- Strong negotiation and communication skills
- Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers
- Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team
- Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required.
- Strong attention to detail and ability to maintain accurate records.
- Confident telephone manner with the ability to manage difficult conversations calmly and professionally.
