Collections

• This is an Individual Contributor (IC) role requiring indirect leadership to drive Financial Health strategy improvements
• Helping to deliver strategic changes which consistently lead to good customer outcomes whilst protecting Monzo's interests
• Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
• Using qualitative and quantitative data sources to analyse the impact of recent changes and monitor overall portfolio performance
• Supporting the growth and development of more junior team members
• Working with external partners to ensure they adhere to Monzo’s standards and provide good customer outcomes
• Documenting and using data to ensure execution of strategy with the right governance, control and monitoring.

Collections Strategy Analyst

Collections Team Lead

Collections Agent

Collections Executive, French Speaking

Collections Specialist

Collections Officer