By Referrals Only

Product Manager

• lead cross-functional teams to define and deliver a strategy for customer engagement
• build product vision and strategy aligned with Monzo's goals
• communicate product vision effectively
• collaborate with engineering, design, data, research, marketing and other teams
• define, deliver and measure impact of customer-focused experiences

Lead Product Manager, Recommendations

• Own all facets of a product area from crafting the vision and strategy to executing
• Develop solutions to problems by collaborating and leading across regions, product areas, and functions as needed
• Define OKRs for multiple teams and drive collaboration with cross functional partners during product development to achieve these goals
• Lead efforts to identify, define, collect, and track appropriate metrics (both quantitative and qualitative) for new or existing products areas
• Effectively balance and prioritize across all stakeholder objectives
• Secure buy-in, rigorously prioritize, and drive development for a multi-year product vision that crafts an overall product narrative and direction

Group Product Manager – Benefits

Engineering Manager

• Build and manage full-stack engineering teams, to guide the development of features, services, and infrastructure across both web and mobile.
• Coach your direct reports to have a positive impact on the organization and support their career growth.
• Collaborate with engineers, designers, product managers, and senior leadership to translate our vision into a tangible roadmap on a quarterly basis. Break down complex projects into smaller pieces and lead the iterative design and implementation process.
• Be a thoughtful technical voice within the team, aiding in diligent architectural decisions and fostering a culture of high-quality code and engineering processes. Collaborate with Product and Engineering teams to ensure successful delivery and operation of multi-tenanted, distributed systems at scale.
• Work closely with our talent organization to identify and recruit exceptional engineers who align with Coinbase's culture and contribute to our products.
• Contribute to and take ownership of processes that drive engineering quality and meet our engineering SLAs.

Senior Engineering Manager – Consumer Products, Payments

iOS Engineer

• We’re searching for product-focused iOS engineers to evolve our native mobile app
• You’ll take pride in building polished user experiences
• You’ll be working on a product that is a part of day to day life for more than 12 million people already
• You and your team will be responsible for an overall company goal, rather than building a specific feature
• Mobile engineers at Monzo work on everything from the personal banking product to customer support tools.
• You'll report to an engineering manager who will meet with you every 1-2 weeks 1:1.

Product Designer

• Contribute to the overall direction and decision-making for product and design strategy
• Own the end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production
• Work cross-functionally with product management, engineering, and XFN peers to help define and execute on the product roadmap
• Design web and mobile experiences that are simple and intuitive for clients
• Participate in regular design critiques to receive and provide feedback on design work

Staff Product Designer, Advanced Trade

Staff Product Designer – Advanced Trade

• Own all facets of a product area from crafting the vision and strategy to executing
• Define and execute a global payments roadmap for our flagship consumer product, impacting millions of users
• Sizing opportunities, analyzing market trends, and identifying the highest-impact real-world use cases for crypto payments and utility
• Partnering with design, engineering, and growth to deliver seamless, user-friendly payment features that scale globally
• Developing and executing consumer growth strategies, including referral programs, social growth loops, and network effects
• Proactively addressing fraud, risk, and compliance considerations while preserving an excellent user experience

Group Product Manager, P2P Payments

SEO Marketing

• Take co-ownership of SEO and aggressive performance marketing goals to drive new user acquisition at scale
• Identify highest-impact opportunities across Coinbase to better connect users and maximize core product value
• Work with Design and Engineering counterparts to build and launch products
• Help prioritize the roadmap for your charter
• Build relationships with stakeholders and teams to help influence and drive successful outcomes
• Challenge the status quo and push for new, effective and scalable platform solutions

Product Manager I – Martech & SEO, Consumer Growth

• As Senior Product Designer, you’ll focus on growth for Coinbase one—one of Consumer’s most important offerings for our most engaged crypto traders and enthusiasts.
• You’ll help more customers discover, try, and sign up for Coinbase one, ensuring their first impressions are seamless and delightful. You’ll partner with product managers, engineering, data science, and marketing to identify and design high-impact experiences, with a laser focus on acquisition and some parts of activation.
• Own the end-to-end user journey and all aspects of design execution, from ideation, to prototyping, to user testing, to final production.
• Raise the quality bar with rigorous attention to detail, considering edge cases and scalability across all Coinbase One membership offerings.
• Work cross-functionally with Product, Engineering, and XFN peers to define and execute the product roadmap.
• Design web and mobile experiences that are simple and intuitive.
• Participate in regular design critiques to receive and provide feedback on design work.

Senior Product Designer

• Coinbase Developer Platform (CDP) builds APIs, SDKs, and developer tools across crypto payments, trading, wallets, onchain data, AI/ML, and more
• Work in a small team to iteratively improve developer experience
• Take new features from ideation, to prototyping, to user testing, to production
• Design web and mobile experiences that are simple and intuitive
• Participate in regular design reviews where you’ll seek out specific feedback on your designs and incorporate relevant feedback
• Execute on the product roadmap and help define product strategy
• Daily collaboration with Engineering, User Research, and Product

Senior Product Designer, Developer Platform

• Work in a small team to iteratively improve developer experience
• Take new features from ideation, to prototyping, to user testing, to production
• Design web and mobile experiences that are simple and intuitive
• Participate in regular design reviews and incorporate feedback
• Execute on the product roadmap and help define product strategy
• Daily collaboration with Engineering, User Research, and Product
• Build APIs, SDKs, and developer tools across crypto payments, trading, wallets, onchain data, and AI/ML

Senior Product Designer – Developer Platform

Collections

• This is an Individual Contributor (IC) role requiring indirect leadership to drive Financial Health strategy improvements
• Helping to deliver strategic changes which consistently lead to good customer outcomes whilst protecting Monzo's interests
• Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
• Using qualitative and quantitative data sources to analyse the impact of recent changes and monitor overall portfolio performance
• Supporting the growth and development of more junior team members
• Working with external partners to ensure they adhere to Monzo’s standards and provide good customer outcomes
• Documenting and using data to ensure execution of strategy with the right governance, control and monitoring.

Collections Strategy Analyst

Analytics Engineer

• Support the building of robust pipelines and data models downstream of backend services (mostly in BigQuery) that support internal reporting, machine learning as well as financial and regulatory use cases.
• Build with optimisation of our Data Warehouse in mind, spotting and raising opportunities to reduce complexity and cost.
• Help define and manage best practices for our Data Warehouse. This may include payload design of source data, logical data modelling, implementation, metadata and testing standards.
• Follow our established best practices and standards defined by the team.
• Investigate and effectively work with colleagues from other disciplines to monitor and improve data quality within the warehouse.

Customer Support

• Extracting data from our internal systems. You’ll use this data to complete the request in line with ICO requirements.
• Processing requests from closed account holders for bank statements in line with CMA’s requirements.
• Working through Right to Erasure requests where customers have requested data we hold to be deleted.
• Working across multiple systems including G-Suite to support our customers and the business.
• Triaging, tagging, responding to and resolving e-mail queries relating to data.
• Helping customers troubleshoot issues relating to their requests.
• Taking escalations from other COps across the business around regulatory processes.
• Speaking to customers/third parties (solicitors, law firms, etc) about their requests over the phone, via e-mail and through our in-app chat.
• Making sure processes are correctly followed when it comes to regulatory compliance.
• Improving our processes with great feedback.

Regulatory Customer Service Adviser

• Lead and execute complex design initiatives that span multiple product areas
• Collaborate cross-functionally to drive and shape product vision and strategy
• Define and inform the user experience of critical customer journeys
• Partner with Design Systems teams to create scalable patterns and components
• Conduct in-depth analysis of user needs and business requirements
• Participate in all project phases, including planning, strategy, execution, QA, and retrospectives
• Act as a thought leader in product design, mentoring other designers and contributing to a culture of innovation and experimentation

Senior Staff Product Designer – Platform

Affiliate Manager

• Lead change management across fast moving projects, from process redesign to product launches.
• Maintain, adapt and continuously review domain processes, workflows and supporting documentation. Proactively identifying opportunities for improvement and lead on maintenance and plans to implement change.
• Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained.
• Develop and deliver readiness plans for embedding change into Customer Operations teams and processes.
• Analyse data sources to identify operational pain points and to streamline workflows and processes.
• Communicate recommendations for change and improvement to stakeholders and collaborate with the relevant teams to action.
• Design frameworks, playbooks and Customer Operations process updates using the latest Ops Product systems/tools to help teams scale their ways of working with consistency and clarity.
• Create and maintain our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensure help articles and other customer facing materials remain current.
• Document service level agreements and hard deadlines for all operational tasks.
• Track the impact of change and improvements through KPIs, metrics and feedback loops.
• Support the operation with low/medium operational incidents which have a customer or process impact.

Change and Continuous Improvement Partner

• You\u2019ll be our customers\u2019 first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.
• Handle a wide range of customer contacts: lost card, app access, gambling spend support, etc.
• Know when to be empathetic, build rapport and own the contact until it\u2019s fully resolved.
• Make sure customers needing other skill sets are routed to the right place quickly for resolution.
• Have transferable skills to help other areas during peak times.
• Go through training as part of onboarding and receive continuous coaching and support from Team Manager and peers.

Customer Service Adviser, Personal Banking

Backend Engineer

• Explore and apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to solve complex challenges across the organization
• Lead project execution by managing priorities, deadlines, and deliverables, leveraging your technical expertise
• Write high-quality, well-tested code in Python and Golang to address critical product and business needs
• Architect scalable, secure systems using modern cloud technologies and industry best practices
• Mentor team members on design principles, coding standards, and AI productivity tools adoption
• Debug complex technical issues to enhance system reliability, scalability, and ease of operation
• Review and ensure the security, scalability, and architectural integrity of feature designs across teams
• Build pipelines to integrate with third-party vendors and streamline workflows

Lead Product Manager, Recommendations

Group Product Manager – Benefits

Senior Engineering Manager – Consumer Products, Payments

iOS Engineer

Staff Product Designer, Advanced Trade

Staff Product Designer – Advanced Trade

Group Product Manager, P2P Payments

Group Product Manager, P2P Payments

Product Manager I – Martech & SEO, Consumer Growth

Senior Product Designer

Senior Product Designer, Developer Platform

Senior Product Designer – Developer Platform

Collections Strategy Analyst

Analytics Engineer

Regulatory Customer Service Adviser

Senior Staff Product Designer – Platform

Change and Continuous Improvement Partner

Customer Service Adviser, Personal Banking

Senior Software Engineer, Backend – AI Platform