By Referrals Only

Financial Crime

• Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team.
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
• Communicating and embedding change within the team.
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.

Team Manager, Financial Crime, AML

Product Designer

• Building and nurturing a high-performing design team — investing in their growth, wellbeing, and long-term success.
• Maintaining an exceptional quality bar across all design work through clear feedback and coaching, helping designers and teams consistently deliver best-in-class experiences.
• Setting the strategic direction and design vision for your area, inspiring teams to think bigger and bolder, whilst aligning with Monzo goals and mission.
• Partnering with Product, Engineering, and the General Manager to define priorities, shape roadmaps, and turn strategy into impactful execution.
• Jumping in to solve tricky product and design problems, especially in early discovery or when teams need unblocking.
• Creating an environment where feedback is open, craft is celebrated, and design quality continues to evolve across the organisation.
• Acting as a champion for design at Monzo, influencing how design thinking shapes our products and culture.

Senior Product Design Manager

Analytics Engineer

• Serving as a data architect for Monzo’s Operations data

Lead Analytics Engineer

Project Manager

• Supporting the Senior Project Manager and team to deliver the most complex changes.
• Responsible for delivery of your own projects, end to end, from initiation to execution across the entire Operations landscape.
• Work closely with teams across Operations and the business, including Product, COps Leaders, Global Ops teams, Learning and Development and Internal Comms.
• Project management of complex changes which require coordination across many teams across Operations.
• Providing visibility for stakeholders, enabling them to have oversight of upcoming changes and risks being managed.
• Contributing towards maturing the change function, setting high standards and implementing the right practices for change delivery.
• Stakeholder management/influencing, proactively building and maintaining strong partnerships with disciplines across the business.

Team Manager, Financial Crime, AML

Senior Product Design Manager

Lead Analytics Engineer

Customer Operations Project Manager