By Referrals Only

Product Designer

• Building and nurturing a high-performing design team — investing in their growth, wellbeing, and long-term success.
• Maintaining an exceptional quality bar across all design work through clear feedback and coaching, helping designers and teams consistently deliver best-in-class experiences.
• Setting the strategic direction and design vision for your area, inspiring teams to think bigger and bolder, whilst aligning with Monzo goals and mission.
• Partnering with Product, Engineering, and the General Manager to define priorities, shape roadmaps, and turn strategy into impactful execution.
• Jumping in to solve tricky product and design problems, especially in early discovery or when teams need unblocking.
• Creating an environment where feedback is open, craft is celebrated, and design quality continues to evolve across the organisation.
• Acting as a champion for design at Monzo, influencing how design thinking shapes our products and culture.

Senior Product Design Manager

Analytics Engineer

• Serving as a data architect for Monzo’s Operations data

Lead Analytics Engineer

Project Manager

• Supporting the Senior Project Manager and team to deliver the most complex changes.
• Responsible for delivery of your own projects, end to end, from initiation to execution across the entire Operations landscape.
• Work closely with teams across Operations and the business, including Product, COps Leaders, Global Ops teams, Learning and Development and Internal Comms.
• Project management of complex changes which require coordination across many teams across Operations.
• Providing visibility for stakeholders, enabling them to have oversight of upcoming changes and risks being managed.
• Contributing towards maturing the change function, setting high standards and implementing the right practices for change delivery.
• Stakeholder management/influencing, proactively building and maintaining strong partnerships with disciplines across the business.

Customer Operations Project Manager

Account Manager

• Act as primary contact for day-to-day supplier management, including governance structure and supplier communications
• Performance oversight, including reporting of performance, analysing data and working closely with our suppliers to drive great performance
• All vendor management tasks, including managing to contract, Monzo’s third party management policy and invoicing
• Collaborate with WFM teams to ensure excellent service. Reviewing forecasts and creating/ partnering to build robust planning processes with clear governance
• Work with Monzo’s Ops Risk and control Manager to ensure effective oversight and incident management and controls are in place and tested appropriately
• Point of liaison between Supplier and Monzo teams for e.g. annual policy reviews, process changes or escalations
• Identifying and delivering mutually beneficial opportunities with suppliers that deliver value for them and Monzo
• Manage a team of Performance & Continuous Improvement partners to create a seamless partnership between our global teams and identify opportunities to improve customer and colleague experience, whilst focusing on cost goals
• Lead performance roadmaps of areas of opportunity across each service area, ensuring our contract as the metrics that represent the outcomes we are looking to achieve and not generic measures
• Champion process improvements within the team, and coach and develop the team to ensure a customer first culture
• Identify, spot opportunities for better performance with Key Performance Indicators of your domain, collaborating to fix any issues
• Remove blockers for partners to solve service or quality issues independently. Work collaboratively to drive efficiency
• Be a liaison between the partner and Monzo teams on the day to day delivery for those operational areas being serviced and able to effectively prioritise accordingly
• Encourage partners to drive continuous improvement and gather ideas to make COps lives’ easier, customer journeys amazing, and reduce costs
• Work closely with our Change and CX teams to understand what’s coming for your domain and be a support for those initiatives when required to help them embed and be delivered successfully and drive excellence across all workstreams.

Supplier Performance & Relationship Manager

Analyst

• Working on initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk
• Supporting the design and roll-out of new lending strategies by finding patterns in the data and translating these into insights
• Monitoring the performance of our existing strategies, and iterating to improve them
• Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes
• Developing, maintaining and monitoring our credit models to assess net present value of new lending cohorts to drive strategic business decisions
• Building and maintaining the database tables and dashboards that provide insights and promote rapid, data-driven decisions
• Supporting the design and roll-out of new products and customer journeys
• Assessing how the lending portfolio of particular products will perform over time

Senior Product Design Manager

Lead Analytics Engineer

Customer Operations Project Manager

Supplier Performance & Relationship Manager

Credit Analyst, Flex