Senior Fraud Investigator, English & Italian Speaking

By Referrals Only

Senior Fraud Investigator investigating suspicious transactions and supporting fraud prevention at Monzo. Engaging with customers, banks, and law enforcement to ensure safety and resolution.

Posted 7/9/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £31,100 - £39,350 per yearWebsite

About the role

Key responsibilities & impact

Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed
Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
Providing advice and support to victims of fraud on how they can protect themselves in the future.
Communication to and from other banks about potential fraudsters in ours/their customer base
Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
Communication with law enforcement about crime we discover as part of our investigations
Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)

Requirements

What you’ll need

You have strong English written and verbal communication skills.
You are Fluent in Italian both written and verbal communication skills
You are a strong team player and able to work effectively as part of a technical team.
You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
You can provide actionable specific feedback to a wide range of audiences and levels.
You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.

Benefits

Comp & perks

£2,500 multilingual premium
Incentive Awards tied to your performance
£1,000 learning budget each year to use on books, training courses and conferences
We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
Plus lots more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fraud Typology UnderstandingFraud Technical TrainingTrend IdentificationRemedial Action ImplementationCustomer Support

Soft Skills

EmpathyAttention to DetailActionable Feedback