Collections Officer
Capital on Tap
full-time
Posted on:
Location Type: Hybrid
Location: Cardiff • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £29,000 - £37,000 per year
Job Level
Mid-LevelSenior
About the role
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
Requirements
- Strong communication skills, both verbal and written
- Financial acumen and experience with arrears management
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
- Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services
Benefits
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial acumenarrears management
Soft skills
strong communication skillsconflict resolutiontask prioritizationcustomer interaction managementdifficult conversation handling
Certifications
Chartered Institute of Credit Management (CICM)