Capital on Tap

Customer Support

• Supporting customers across phone, email, and live chat.
• Taking full ownership of queries from first contact to resolution.
• Handling complex and sensitive account queries with confidence.
• Applying financial services policies and processes accurately.
• Managing high volumes while maintaining quality and professionalism.
• Identifying customers who may need extra support.
• Suggesting improvements to processes and customer resources.
• Working closely with your remote team and escalation partners.

Customer Support Officer