Capital on Tap

Engineer

• Building and maintaining the rules and logic that drive our automated customer decisions
• Working with our Data Science, Credit, and Business Operations teams to understand what's needed and turn that into changes on the platform
• Helping to monitor how our decisioning is performing and flagging anything that looks off
• Investigating and fixing issues when decisions aren't behaving as expected
• Contributing to improvements in how we work, based on data and your own observations
• Collaborating with wider engineering and IT teams on data-related projects

Decision Engineer

Customer Support

• Providing friendly, professional support to customers via phone, email, and live chat
• Resolving issues efficiently while taking full ownership of each case from start to finish
• Listening carefully to understand concerns and delivering fair, practical solutions
• Keeping up to date with products and policies to ensure accurate guidance and information is provided
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
• Recognising customers who may need additional support and ensuring they receive the help they need

Customer Service Advisor

Collections

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Decision Engineer

Customer Service Advisor

Collections Officer – Midnight Team