DMI (Digital Management, LLC)

QA Engineer

• Conduct rigorous end-to-end functionality testing procedures to identify and rectify any issues
• Design and execute comprehensive end-to-end tests for our web sites, web services and mobile applications
• Develop and maintain test plans, test cases, and test scripts to ensure the systematic evaluation of signal performance
• Identify and troubleshoot software issues, analyzing test results and recommending necessary improvements
• Collaborate with the engineering and development teams to address and resolve user functionality issues
• Collect and analyze performance data from software tests, generating meaningful insights and actionable recommendations
• Prepare detailed reports and dashboards to communicate test findings to key stakeholders and management
• Continuously monitor and evaluate signal performance metrics, providing regular updates on system performance and improvements
• Utilize business analyst expertise to support strategic decision-making processes related to communication technology
• Collaborate with product managers and business development teams to define and refine product requirements
• Assist in the development of business cases and feasibility studies for new technology initiatives
• Identify opportunities to streamline signal testing processes and enhance testing methodologies
• Contribute to the documentation of testing procedures, best practices, and standard operating guidelines
• Work closely with the Quality Assurance team to implement quality improvement initiatives across the organization

Software Tester

ServiceNow

• Drive maturity and strategic improvement of the ServiceNow environment
• Assess current state, identify gaps, and guide the team through a structured improvement roadmap
• Directly address challenges in SLA reporting complexity, fulfiller experience, and onboarding new customer integrations
• Conduct a structured assessment of the current ServiceNow environment, identifying technical debt, architectural gaps, and quick wins
• Develop a prioritized roadmap for platform improvements aligned to DMI’s operational and business goals
• Design and oversee the overall ServiceNow platform architecture, ensuring scalability, performance, and adherence to best practices
• Align the ServiceNow platform roadmap with DMI’s business objectives and managed services strategy
• Mentor and guide developers, admins, and functional consultants

ServiceNow Architect

Administrative Assistant

• Manage day-to-day administrative tasks including scheduling, email correspondence, and cloud file management.
• Prepare and analyze reports, spreadsheets, and data using Excel.
• Maintain and update CRM systems, ensuring accurate records of client interactions.
• Handle sensitive information in a confidential manner.
• Support various departments with data entry, project coordination, and other administrative duties as required.

DevOps Engineer

• Deliver the ADO Environment Current-State Assessment Report identifying gaps in configurations, pipelines, and workflow structures (Deliverable A1)
• Develop and execute the ADO Configuration Modernization Plan; implement updated ADO configurations including work item hierarchies, custom fields, sprint boards, and Kanban views (Deliverables A2/A3)
• Design and deploy reusable CI/CD pipeline templates for Azure Databricks notebook deployment, data validation, and automated reporting (Deliverable A5)
• Configure end-to-end DataOps integration: ADO Repos → Databricks notebooks → automated Power BI dashboard refresh — reducing manual effort by 80%+ through workflow automation
• Build Power Automate workflows for governance approvals, policy triggers, and document routing integrated with ADO and SharePoint
• Design and deploy GMCB's SharePoint Knowledge Management Library including architecture, document taxonomy, metadata schema, and content migration (Deliverables C1/C2)
• Develop ADO Analytics dashboards for sprint velocity, governance compliance, data quality, and operational KPIs
• Implement traceable work item linkage between ADO Epic-Feature-Story-Task structures and Azure Databricks development artifacts
• Develop the ADO Integration Deployment Package including configuration documentation, runbooks, and administrator guides (Deliverable A5)
• Support Agile pilot sprints by configuring and validating ADO Board workflows; provide hands-on technical support during adoption phase

Azure DevOps Engineer

Data Engineer

• Review and assess GMCB's existing Data Governance Charter; deliver charter improvement recommendations covering decision rights, policies, stewardship models, and governance workflows (Deliverable B1)
• Conduct a Metadata and Stewardship Standards Assessment covering data dictionaries, metadata practices, stewardship assignments, and data collection standards (Deliverable B2)
• Develop the Updated Governance Standards Package including revised charter, RACI matrix, refined stewardship roles, metadata standards, and Data Governance Playbook v1.0 (Deliverable B3)
• Author the comprehensive Data Governance Playbook covering governance framework, data asset profiles (VHCURES, VUHDDS, ASSR), data quality standards, and stewardship procedures
• Design and deploy the Governance Dashboard Suite in Power BI: Governance Activity, Compliance, Data Quality, and Stewardship Performance dashboards (Deliverable B4)
• Develop and deliver Governance Training & Enablement Materials for GMCB Data Stewards and leadership (Deliverable B5)
• Design integration patterns between Azure Databricks, ADO, and Power BI to support automated data quality monitoring and governance compliance tracking
• Establish data quality standards, lineage tracking, and metadata governance aligned with HIPAA requirements for regulated health datasets
• Define governance workflows, approval triggers, and policy enforcement mechanisms using Power Automate and ADO pipelines
• Collaborate with the DevOps Engineer and Agile Coach to embed governance checkpoints into sprint workflows and CI/CD pipelines

Data Architect – Data Governance Lead

Learning and Development

• Lead the strategic direction and execution of the enterprise knowledge management program
• Develop and implement comprehensive KM strategies aligned with IT service delivery goals
• Partner with technical SMEs across teams to ensure knowledge is captured, structured, and maintained effectively
• Implement and mature Knowledge-Centered Service (KCS) methodologies
• Establish governance frameworks, lifecycle processes, and quality standards
• Define metrics and KPIs to measure program effectiveness and business impact
• Identify and evaluate opportunities to leverage AI and automation within knowledge management
• Lead enterprise KM initiatives and cross-functional projects
• Develop promotional materials and user adoption campaigns
• Provide executive-level reporting on program performance, maturity, and ROI
• Drive continuous improvement and long-term KM maturity

Senior Knowledge Manager

• Lead and manage the IT Knowledge Management program across all service areas
• Curate and coordinate knowledge articles developed by technical SMEs to improve resolution speed and service quality
• Identify content gaps and new knowledge categories based on ticket trends and operational insights
• Develop clear, user-friendly communications including tip sheets, FAQs, and self-service guides
• Partner with SMEs to create, review, and maintain articles for recurring issues and standard procedures
• Establish and enforce knowledge management standards, templates, governance, and review cycles
• Promote and optimize self-service capabilities through structured, searchable content
• Analyze ticket trends to proactively address knowledge gaps and reduce repeat incidents
• Track and report on knowledge usage, effectiveness metrics, and continuous improvement opportunities
• Ensure the knowledge base remains accurate, current, and aligned with service delivery practices

Knowledge Manager

Program Manager

• Establish and lead a centralized PMO to provide governance, performance tracking, and strategic coordination across all functional domains, including service desk, network, and cloud operations.
• Serve as the primary point of contact for the government, managing contract performance, Service Level Agreements (SLAs), and complex stakeholder expectations.
• Oversee the optimization of the General Support System (GSS) and enterprise platforms to ensure high availability and secure access for a hybrid federal workforce.
• Maintain a comprehensive Integrated Master Schedule (IMS) and manage a high-level risk register (RAID log) to ensure all milestones are achieved on time and within scope.
• Ensure all infrastructure operations comply with FISMA mandates, NIST standards, and Zero Trust security controls.
• Drive a culture of continuous improvement by identifying opportunities for automation, AI/ML integration, and migration to FedRAMP-authorized cloud environments.
• Lead a large, multi-disciplinary team of engineers, technicians, and specialized leads, fostering a culture of high performance and mission-focused delivery.