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ServiceNow Support
DMI (Digital Management, LLC)ServiceNow Support providing day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM. Responsible for enhancements, testing, documentation, and O&M handoff at DMI.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provides day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM.
- Supports enhancements, testing, documentation, and O&M handoff.
Requirements
What you’ll need- 1-3 years supporting ServiceNow or similar ITSM tools; incident/request, change/release, CMDB support concepts;
- Strong runbooks/SOP/test evidence habits;
- mandatory skills include ServiceNow and ITSM
Benefits
Comp & perks- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMITOMincident managementrequest managementchange managementrelease managementCMDB supporttestingdocumentation
Soft Skills
attention to detailorganizational skillsproblem-solvingcommunication skillscollaboration