ServiceNow Developer

DMI (Digital Management, LLC)

ServiceNow Developer enhancing DMI's managed mobility and helpdesk operations through platform improvements. Build, configure, and maintain integrations and develop workflows for IT service management.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSMServiceNowSOAP

About the role

Key responsibilities & impact

Build, configure, and maintain the platform improvements defined by our ServiceNow Architect
Configure and maintain the CSM workspace to support efficient case handling across phone, chat, and email channels
Implement and test the Genesys Cloud integration with the ServiceNow CSM workspace, including screen pop, case creation, and activity logging
Develop and maintain catalog items and their associated catalog task workflows for 20 mobility transaction types
Implement workflow standardization improvements as defined by the architect, reducing variation while preserving necessary customer-type differences
Build and maintain Flow Designer flows and business rules that drive catalog task automation
Implement REST/SOAP integrations connecting external customer ITSM systems to the DMI service catalog
Support customer onboarding teams with integration testing, troubleshooting, and documentation
Execute ServiceNow platform upgrades and patches, including regression testing against catalog workflows, integrations, and CSM configuration
Collaborate with fulfillment teams, depot staff, and helpdesk leads to understand operational pain points and translate them into platform improvements

Requirements

What you’ll need

3+ years of hands-on ServiceNow development experience, with active work in CSM and service catalog configuration
Proficiency in ServiceNow scripting: business rules, client scripts, script includes, UI policies, and Flow Designer
Experience configuring and troubleshooting REST integrations into or out of ServiceNow
Experience with catalog item and catalog task workflow development, including variable sets, catalog UI policies, and task routing
Experience with HAM Pro or IT Asset Management, including asset record lifecycle and CI relationships
Familiarity with SLA configuration, reporting, and Performance Analytics in a multi-customer or multi-team environment
Ability to work from architectural direction and design specifications without requiring significant hand-holding on technical approach
Strong written communication skills for documenting configurations, integration specs, and technical decisions.

Benefits

Comp & perks

Virtual health visits
Commuter perks
Pet insurance
Entertainment discounts
Annual performance reviews
Tuition assistance
Internal career growth opportunities
Generous 401(k) matches
Life and disability insurance
Financial wellness tools
Annual awards
Service anniversaries
Referral bonuses
Peer-to-peer shoutouts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow developmentCSM configurationServiceNow scriptingREST integrationscatalog item developmentcatalog task workflow developmentFlow DesignerHAM ProIT Asset ManagementSLA configuration

Soft Skills

strong written communicationtroubleshootingcollaborationability to work independently