ServiceNow Support, Mid-Level

DMI (Digital Management, LLC)

ServiceNow Support role at DMI delivering ITSM platform maintenance and enhancements. Supporting configurations, testing, and documentation for TSA ServiceNow ITSM/ITOM.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provides day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM.
Supports enhancements, testing, documentation, and O&M handoff.

Requirements

What you’ll need

3-5 years supporting ServiceNow or similar ITSM tools;
Incident/request, change/release, CMDB support concepts;
Strong runbooks/SOP/test evidence habits;
Mandatory skills include ServiceNow and ITSM.

Benefits

Comp & perks

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMITOMincident managementrequest managementchange managementrelease managementCMDBrunbooksSOP

Soft Skills

documentationtestingorganizational skills