Diligent

Director, GTM Strategy and Operations

Diligent

full-time

Posted on:

Location Type: Hybrid

Location: New York City • District of Columbia, New York • 🇺🇸 United States

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Salary

💰 $151,000 - $207,000 per year

Job Level

Lead

Tech Stack

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About the role

  • Serve as a strategic partner to the Head of GTM Strategy and Operations and the Chief Customer Officer to align Sales, Customer Success, Marketing, and Partnerships
  • Partner with the CCO and Finance to develop and operationalize a commercial growth strategy aligning pipeline, bookings targets, capacity, headcount, and budgets
  • Translate complex data into actionable recommendations for Commercial leaders
  • Develop and maintain segmentation models and sales coverage strategies to drive focus and optimize rep productivity
  • Own and evolve the global sales forecasting framework and implement a disciplined, data-driven forecast cadence across regions and segments
  • Utilize Salesforce, GTM tools, and Snowflake to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes
  • Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
  • Drive operational excellence by refining core sales processes, methodologies, and business cadences
  • Implement a standardized sales methodology with clear stage definitions and qualification criteria
  • Build and maintain reporting frameworks, dashboards, and KPIs for pipeline health and revenue forecasting
  • Lead territory design and continuously optimize territory assignments and GTM approaches based on performance data

Requirements

  • 10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations
  • At least 2 years in a senior leadership role
  • Proven experience partnering with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans
  • Deep expertise in Salesforce, Outreach, Gong, and other GTM tools
  • Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
  • Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives
  • Experience designing sales methodologies and commercial processes that scale in B2B SaaS
  • Comfort working cross-functionally and influencing without authority
  • High EQ, clear communication skills, and a strong sense of ownership
  • Proven track record of building scalable processes and leveraging AI to drive revenue growth
Benefits
  • Flexible work environment
  • Global days of service
  • Comprehensive health benefits
  • Meeting free days
  • Generous time off policy
  • Wellness programs
  • Employee Resource Groups and diversity resources
  • Access to resources and education to support team development

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Revenue OperationsCommercial StrategyGo-to-Market OperationsSales ForecastingSales MethodologiesData AnalysisSales ProductivityB2B SaaSKPI DevelopmentPipeline Management
Soft skills
Analytical SkillsCross-Functional CollaborationInfluencing Without AuthorityHigh Emotional IntelligenceClear CommunicationOwnershipLeadershipStrategic PartnershipOperational ExcellenceProcess Improvement
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