Diligent

Product Marketing

• Own the GTM Systems Architecture.
• Own the design and execution of the GTM operating model across Sales, Partnerships, and Customer Success.
• Consolidate and optimize the GTM systems architecture across Salesforce, Gainsight, Common Room, and adjacent tools.
• Ensure systems are scalable, performant, and aligned to long-term business needs.
• Drive Systems Execution and Delivery.
• Own the end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics, from requirements through implementation and rollout.
• Manage system-related projects, coordinating across Sales, CS, Ops, Data, and IT as needed to deliver outcomes.
• Execute against a defined roadmap in partnership with GTM Operations, who owns prioritization and business process.
• Focus on speed, quality, and reliability of delivery, ensuring initiatives are completed and adopted.
• Identify, design, and implement AI-powered workflows that improve productivity, automation, and insight generation.
• Bring high-impact use cases into production (e.g., pipeline intelligence, account signals, workflow automation).
• Partner with Data and Analytics teams to embed models, signals, and insights into GTM systems and workflows.
• Lead integration across core GTM tools to create seamless workflows across the customer lifecycle.
• Eliminate manual work and reduce operational friction through automation.
• Ensure systems support scalable execution across Sales and Customer Success.
• Own system-level data structures, standards, and governance within Salesforce and adjacent tools.
• Ensure consistency, accuracy, and usability of data across GTM systems.
• Partner with FP&A and Analytics to ensure systems support forecasting, reporting, and performance management.
• Manage relationships with key GTM technology vendors.
• Ensure tools are optimized, cost-effective, and aligned with business strategy.
• Evaluate new technologies, with a focus on AI and automation, to continuously evolve the GTM stack.

Director, GTM Technology

• Partner with the CCO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
• Translate complex data into actionable recommendations for Commercial leaders
• Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
• Own and evolve the global sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
• Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
• Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
• Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
• Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
• Lead territory design, ensuring sales coverage aligns with market opportunities and business objectives
• Continuously optimize territory assignments and GTM approaches based on performance data and growth trends

Director, GTM Operations

Chief of Staff

• Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.
• Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).
• Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.
• Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g., capital allocation, retention, eNPS).
• Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.
• Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.
• Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.
• Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.
• Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.
• Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.
• Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.
• Establish training, communication, and safe-use guidelines for responsible and effective AI integration.
• Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.
• Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.
• Act as a change agent, driving organizational adoption of new processes, structures, and operating models.
• Manage operational budgets, vendor relationships, and resource planning.
• Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.
• Prepare operational dashboards and reporting for executive leadership and the Board.
• Mentor and develop Engineering Operations and Program Management staff.
• Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

Director, GTM Technology

Director, GTM Operations

Director, Engineering Operations – Chief of Staff