Diligent

Digital Marketing

• Architect and execute paid search strategies across Google Ads, Microsoft Ads, and SA360
• Command multi-million-dollar budgets with a strategic taxonomy built to unlock scale, pivot quickly, and maintain precision
• Build and iterate keyword portfolios, ad copy frameworks, and audience segmentation plans
• Lead roadmaps for SEM related ad creative, extensions, and landing page experiments
• Leverage AI-powered tools to optimize SEM and SEO strategies, including bid management, keyword targeting, content optimization, and performance forecasting
• Serve as the SEM subject matter expert, staying ahead of trends, policies, and technologies
• Supercharge ROAS using SA360 and advanced bidding strategies (rules, scripts, portfolio bidding) to optimize toward CPL, CAC, and LTV goals
• Monitor and refine performance across audiences, devices, and geographies to drive outcomes and scale spend with precision
• Conduct incrementality tests and lift studies to measure true channel impact
• Build and maintain dashboards (Looker, GA4, Tableau) to give leadership real-time performance visibility
• Improve campaign elasticity by stress-testing budgets, bids, and audiences to identify optimal scaling points
• Report to the Head of Search and work cross-functionally with global marketing teams (SEO, Brand, Content, Web, Demand Generation, SEM) to drive pipeline and revenue

Digital Marketing Manager, SEM

Product Marketing

• Set global product marketing strategy for Entity and Subsidiary Management
• Link customer needs to go-to-market strategy, product positioning and pricing
• Drive success of Entity Management software and Managed Services globally, owning revenue and retention targets
• Conduct market sizing, opportunity analysis, market and customer research
• Develop business cases for new solutions and create product/solution positioning and messaging
• Create customer-relevant solution bundles, set pricing and promotions
• Develop and execute internal and external launch plans and demand generation strategies
• Drive sales and marketing content and shape sales training and enablement
• Collaborate closely with product management, sales, customer success, content, and other stakeholders
• Lead and grow a product marketing team, supporting development and career growth
• Monitor competitive activities and identify gaps and opportunities

Senior Director, Product Marketing

• Architect and execute paid search strategies across Google Ads, Microsoft Ads, and SA360.
• Command multi-million-dollar budgets with a strategic taxonomy built to unlock scale and maintain precision.
• Build and iterate keyword portfolios, ad copy frameworks, and audience segmentation plans.
• Lead roadmaps for SEM ad creative, extensions, and landing page experiments to maximize impact and measurable ROI.
• Leverage AI-powered tools for bid management, keyword targeting, content optimization, and performance forecasting.
• Serve as the SEM subject matter expert and stay ahead of trends, policies, and technologies.
• Optimize ROAS using SA360 and advanced bidding strategies to meet CPL, CAC, and LTV goals.
• Monitor and refine performance across audiences, devices, and geographies and scale spend with precision.
• Conduct incrementality tests and lift studies to measure channel impact and inform scaling decisions.
• Build and maintain dashboards (Looker, GA4, Tableau) to provide leadership with real-time performance visibility.
• Improve campaign elasticity by stress-testing budgets, bids, and audiences to identify optimal scaling points.
• Work cross-functionally with global marketing teams (SEO, Brand, Content, Web, Demand Generation) and report to the Head of Search to drive pipeline and revenue across global markets and product lines.

Sales

• Identify, recruit and on-board new partners within assigned territory.
• Sell through partner organizations to end users in coordination with partner.
• Build, maintain, and manage relationships with current and prospective partners.
• Coordinate operational and business activities with assigned partners, helping them to define sales cycles with new business opportunities to achieve the New ARR quota.
• Manage direct/partner conflict by fostering excellent communication between the channel and direct teams.
• Develop, service, and grow relationships with partners, developing sales strategies, negotiating with partners, and monitoring activity through Salesforce, keeping an eye on key performance indicators.

Senior Partner Sales Manager

Customer Success Manager

• Oversee a portfolio of accounts and ensure an amazing customer experience measured by NPS, net revenue retention, referrals and product usage indicators
• Perform hands-on account management activities and coordinate successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction
• Renew and grow customer accounts by proactively anticipating needs and recommending additional products and services
• Increase overall client satisfaction as measured through Net Promoter Score
• Provide a seamless customer experience through all phases of the customer lifecycle, coordinating with implementation, project teams, administrative staff, IT, and users
• Collaborate internally as the voice of the customer across sales, expansion, services, marketing, finance, transactions and operations teams
• Work closely with Expansion Sales to spot, qualify and pass on expansion leads
• Facilitate product/module engagements with senior stakeholders including C-Suite and Directors alongside the Implementation team
• Build and maintain strong direct relationships with key stakeholders and pursue client advocacy initiatives

Business Development Rep

• Seek new business opportunities through prospecting and engaging with potential clients
• Build new outbound pipeline and generate interest as a brand ambassador for Diligent products
• Use lead generation tools to extract contacts and create accurate and targeted lists of prospects
• Conduct sales development activities via email, phone, and social channels
• Utilize targeted questions to qualify decision makers and influence opportunities
• Coordinate meetings/demonstrations on account executives’ calendars and log activities in CRM
• Meet or exceed targets and key performance indicators (KPIs)
• Assist team members with techniques to drive overall team performance
• Perform other duties as requested in accordance with business needs

Business Development Representative

Marketing

• Develop and refine messaging frameworks and value propositions that differentiate Diligent’s solutions and drive buyer engagement.
• Lead the strategy and execution of integrated, high-impact campaigns ensuring messaging and positioning are central.
• Plan and execute customer advisory boards, using insights to inform messaging, positioning, and campaign strategy.
• Build go-to-market assets: solution briefs, case studies, pitch decks, website copy, video scripts, and sales outreach sequences.
• Collaborate closely with product marketing, demand generation, field & events marketing, digital, content, and sales to ensure cohesive, persona-aligned messaging across touchpoints.
• Leverage buyer insights, market research, and competitive intelligence to refine messaging across segments, regions, and personas.
• Support launch and positioning of AI-powered innovations and elevate brand presence.

Marketing Manager

Operations

• Define and execute the vision, strategy, and roadmap for post-sales excellence, leveraging AI and automation to scale operations and optimize customer experience
• Partner with Professional Services and Support leadership in building a world-class, technology-enabled customer success organization
• Recommend, lead, and execute the Professional Services and Support strategy, embedding AI and automation into processes to drive scale and drive incremental GDR lifts
• Partner with leadership teams to reimagine the post-sales customer journey through AI-powered insights and personalized experiences
• Identify and realize business opportunities and process improvements across PS and Support teams (e.g., automation for workflows such as case routing and onboarding sequences)
• Establish automated dashboards to monitor business health and surface real-time recommendations for corrective action
• Work with partners to drive the Professional Services and Support annual planning process, including bottom-up target setting
• Introduce anomaly detection to proactively flag operational risks before they impact customer experience
• Attract, grow, and retain top talent, cultivating strategic, operational, AI literacy and data fluency across the team
• Champion a culture of innovation, experimentation, and continuous learning
• Follow a hybrid work model with onsite work at least 50% of the time if within commuting distance to a Diligent office

Director, Post-Sales Strategy and Operations

• Own the strategic planning across the ENT & MM teams—designing field marketing plans that align with product and enterprise goals
• Build and manage budgets to maximize ROI across teams and campaigns
• Lead and mentor Field Marketing Managers, diagnosing gaps and guiding execution to optimize funnel performance and pipeline development
• Leverage the marketing toolkit to determine the right channel mix—events, digital, email, gifting—for each region
• Drive continuous process and improvement—streamlining procedures, refining campaign playbooks, and scaling best practices
• Design and execute field marketing programs—crafting messaging, campaigns, and in-market activations
• Develop and manage multi-channel lead generation initiatives to increase MQLs, accelerate pipeline velocity, and drive conversions
• Own the end-to-end event strategy—including pre-event planning, on-site execution, and post-event follow-up—to ensure impactful, on-brand experiences with measurable ROI
• Leverage customer and regional insights to tailor messaging and inform future campaign direction
• Regularly forecast and review budget utilization, making real-time adjustments to maximize ROI through the fiscal cycle
• Serve as a liaison between the business and demand generation, filtering and redirecting requests to ensure efficient execution
• Collaborate closely with Sales, BDRs, DG, product marketing, digital, content, and strategic events teams to align messaging, target accounts, and go-to-market plans
• Ensure timely follow-up and seamless engagement between field marketing and client-facing teams
• Produce monthly and quarterly reviews of event activity, campaign performance, pipeline impact, and opportunity motion
• Deliver executive-level performance summaries—including target account penetration and campaign effectiveness
• Conduct quarterly deep dives to evaluate what's working, what isn’t, and identify areas for improvement

Senior Manager, Field Marketing

• Drive the sell through strategy, relationships, and Go-To-Market (GTM) aspects for Sales at Diligent through partners.
• Collaborate cross-departmentally to ensure that our customers are enabled and supported.
• Identify, recruit and on-board new partners within assigned territory.
• Sell through partner organizations to end users in coordination with partner.
• Build, maintain, and manage relationships with current and prospective partners.
• Coordinate operational and business activities with assigned partners, helping them to define sales cycles with new business opportunities to achieve the New ARR quota.
• Manage direct/partner conflict by fostering excellent communication between the channel and direct teams.
• Develop, service, and grow relationships with partners, developing sales strategies, negotiating with partners, and monitoring activity through Salesforce, keeping an eye on key performance indicators.
• Follow a hybrid work model; work onsite at least 50% of the time if within commuting distance to an office.

Growth Marketing

• Architect and operationalize GTM systems, from ICP definition to pipeline conversion
• Design and run experiments across outbound, paid, and web using next-gen GTM tools
• Automate AI workflows (e.g., Clay, Marketo, Outreach) to drive precision and speed
• Own the Marketing data layer powering scoring, segmentation, and targeting
• Partner with Growth, Ops, Data and Sales to align strategy and infrastructure
• Build a modular tech stack that enables rapid testing and scale
• Develop reporting and experimentation frameworks to drive a test-and-learn culture
• Drive measurable improvements in funnel conversion rates and efficiency
• Ensure full-funnel visibility through integrated systems and data
• Act as a strategic partner across cross-functional GTM teams and leadership to scale AI-native growth

Growth Marketing Manager

• Architect and operationalize GTM systems, from ICP definition to pipeline conversion
• Design and run experiments across outbound, paid, and web using next-gen GTM tools
• Automate AI workflows (e.g., Clay, Marketo, Outreach etc) to drive precision and speed
• Own the Marketing data layer powering scoring, segmentation, and targeting
• Partner with Growth, Ops, Data and Sales to align strategy and infrastructure
• Build a modular tech stack that enables rapid testing and scale
• Develop reporting and experimentation frameworks to drive a test-and-learn culture
• Drive measurable improvements in funnel conversion rates, and efficiency
• Ensure full-funnel visibility through integrated systems and data
• Act as a strategic partner across cross-functional GTM teams and leadership to help define and scale a repeatable, AI-native growth motion at Diligent
• Lead strategy, execution, and performance of targeted growth plays and manage a team building AI-powered automated systems
• Own pipeline, budget, and performance shaping Diligent’s global demand engine across segments, solutions, and lifecycle stages

• Serve as a strategic partner to the Head of GTM Strategy and Operations and the Chief Customer Officer to align Sales, Customer Success, Marketing, and Partnerships
• Partner with the CCO and Finance to develop and operationalize a commercial growth strategy aligning pipeline, bookings targets, capacity, headcount, and budgets
• Translate complex data into actionable recommendations for Commercial leaders
• Develop and maintain segmentation models and sales coverage strategies to drive focus and optimize rep productivity
• Own and evolve the global sales forecasting framework and implement a disciplined, data-driven forecast cadence across regions and segments
• Utilize Salesforce, GTM tools, and Snowflake to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
• Drive operational excellence by refining core sales processes, methodologies, and business cadences
• Implement a standardized sales methodology with clear stage definitions and qualification criteria
• Build and maintain reporting frameworks, dashboards, and KPIs for pipeline health and revenue forecasting
• Lead territory design and continuously optimize territory assignments and GTM approaches based on performance data

Director, GTM Strategy and Operations

Account Executive

• Drive end-to-end sales process for Diligent’s SaaS GRC solutions, from prospecting through negotiation, closing, and post-sale handover
• Consistently achieve or exceed annual and quarterly sales targets
• Prospect for new business and develop relationships with decision-makers in assigned territory
• Conduct needs analysis and develop value-based proposals tailored to customer requirements
• Demonstrate Diligent solutions via presentations, storytelling, and product demos
• Prioritize and maintain high-quality CRM hygiene and accurate pipeline forecasting
• Follow established sales methodologies including MEDDICC to manage pipeline and progress deals
• Adapt to evolving sales processes, products, and customer needs
• Collaborate with cross-functional partners including BDRs, marketing, legal, security, customer success, and implementation partners
• Provide regular reporting on pipeline metrics, lead generation activities, and sales forecasts
• Periodic travel within the assigned region; hybrid model with onsite work at least 50% if within commuting distance

Enterprise Account Executive

Risk

• Support the GM and Product Leaders in developing comprehensive go-to-market and market entry strategies across the software portfolio and all market segments.
• Develop comprehensive business cases for major strategic initiatives and capital investments, including market opportunity assessment, competitive analysis, financial modeling, and risk evaluation.
• Identify and evaluate corporate development, strategic partnership, and business development opportunities; partner with corporate development on deal evaluation and integration planning.
• Conduct ongoing competitive benchmarking and industry trend analysis to inform product roadmap and go-to-market decisions.
• Lead annual and quarterly strategic planning processes for the Governance business unit.
• Drive AI-first initiatives by identifying opportunities to integrate AI into product and GTM strategy.
• Contribute to P&L planning and forecasting, providing market-driven insights to support revenue targets and investment decisions.
• Partner cross-functionally on pricing strategy optimization, revenue model innovation, and present ROI analysis for strategic initiatives.
• Identify, develop and execute revenue growth strategies across the customer lifecycle from acquisition to expansion, including growth experiments and product adoption initiatives.
• Design and optimize customer journey experiences and develop scalable product adoption playbooks with Sales and Customer Success.
• Serve as a member of the Governance Leadership team; establish team goals, KPIs, and performance standards; develop team capabilities in competitive analysis, customer research, and growth marketing.

Senior Director, Governance Operations

• Develop and refine messaging frameworks and value propositions that differentiate Diligent’s solutions in the market and drive buyer engagement (Messaging & Positioning Leadership).
• Lead the strategy and execution of high-impact integrated campaigns, ensuring messaging and positioning are central to all initiatives (Integrated Campaigns).
• Plan and execute customer advisory boards, using insights to inform messaging, positioning, and campaign strategy (Customer Advisory Boards).
• Build go-to-market assets: solution briefs, case studies, pitch decks, website copy, video scripts, and sales outreach sequences (Go-to-Market Content Creation).
• Collaborate with product marketing, field & events marketing, digital, content, and sales to ensure cohesive, persona-aligned messaging across all touchpoints (Cross-Functional Partnership).
• Leverage buyer insights, market research, and competitive intelligence to refine messaging and ensure relevance across segments, regions, and personas (Audience & Market Insights).
• Partner closely with product marketing, demand generation, field marketing, and content teams to align messaging with go-to-market vision and accelerate adoption.