Customer Success Manager

Diligent

Customer Success Manager overseeing client accounts for Diligent Corporation. Ensuring an amazing customer experience and fostering strong client relationships.

Posted 6/4/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage;
Increase overall client satisfaction with Diligent measured through Net Promoter Score;
Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s;
Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads
Facilitation alongside the Implementation team of Diligent’s products and modules with senior stakeholders to the client including C-Suite and Directors.
Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Seek out client advocacy related initiatives

Requirements

What you’ll need

Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Some experience in enterprise level account management (preferably in SAAS) is desirable
Some experience in sales CRM applications such as Salesforce
Excellent communication and presentation skills, with the ability to manage multiple stakeholders
Strong problem-solving ability, with a natural curiosity around the client’s business needs
High level of resilience and a positive attitude when faced with adversity
Passionate about technology with a solution-centric mindset

Benefits

Comp & perks

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs
Diversity programs
Resource access for education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise level account managementSAASsales CRM applications

Soft Skills

communication skillspresentation skillsproblem-solvingcuriosityresiliencepositive attitude