Digi International

Full-stack Engineer

• Architect and develop embedded Linux software for 5G cellular routers with integrated Wi-Fi 7 capabilities.
• Lead the implementation of key features on the product roadmap, including eSIM, 5G Network Slicing, and user experience enhancements.
• Design and optimize networking components, including IP routing, Ethernet interfaces, NAT, and firewall functionality.
• Collaborate with cross-functional teams to ensure seamless integration of software with hardware, cloud services, and user interfaces.
• Drive agile development practices, including sprint planning, code reviews, and continuous integration.
• Champion software quality through automated testing, static analysis, and robust CI/CD pipelines.
• Evaluate and integrate AI-powered development tools to accelerate development and improve code quality.

Senior Software Engineer – Embedded

Support Engineer

• Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
• Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
• Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
• Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
• Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
• Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
• Support vendor/customer installations of managed equipment and services
• Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
• Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
• Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work

Technical Support Administrator II – Technical Support Specialist II

• Own major portions of the React Native app
• Collaborate across product, design, backend, QA, and support
• Lead technical decision-making on architecture and mobile performance tuning
• Mentor engineers and contribute to code reviews and standards
• Optimize print performance and label quality

Principal Software Engineer – Mobile

Data Engineer

• Join a tightly knit team solving hard problems the right way
• Understand the various sensors and environments critical to our customers’ success
• Know the data flows and technology that are currently in use to transform raw data into analytic products
• Build relationships with the awesome team members across other functional groups
• Learn our code practice, work in our code base, write tests, and collaborate with us in our workflows
• Contribute to on-boarding processes and make recommendations to make on-boarding process better
• Demonstrate your capabilities defining solutions, implementing, and delivering data products for your user stories and tasks
• Contributing to systems and processes to implement and automate quality on data pipeline deliverables
• Implement data tests for quality and focuses on improving inefficient tooling and adopting new transformative technologies while maintaining operational continuity
• Contribute to the quality of data and the pipeline after working closely with the product team and stakeholders to understand how our products are used
• Identify opportunities to improve our infrastructure, operational performance, and data pipeline deliverables
• Evaluate new technologies and build proof-of-concept systems to enhance Data Engineering capabilities and data products
• Contribute to improving the efficiency of our pipeline scripts, automation, and general data operations
• Demonstrate command and accountability for the design and implementation of new features

Senior Data Engineer

Frontend Engineer

• Own major portions of the React Native app, building features that prioritize reliability, performance, and usability in real-world store environments.
• Collaborate across product, design, backend, QA, and support to turn real customer constraints into pragmatic, scalable solutions.
• Work with product to plan and design new user interfaces while recognizing design issues before development.
• Continuously reduce friction and failure modes, improving crash-free sessions, offline behavior, and end-to-end system trust.
• Optimize print performance and label quality, ensuring fast print times, accurate rendering, and consistent output for retail-grade use cases.
• Design and maintain state management systems capable of handling large amounts of interconnected data.
• Own your own progression and workload in a sustainable and consistent way.

Senior Software Engineer – Web Front-end

Customer Success Manager

• Manage and develop a team of Customer Success Account Managers (CSAMs)
• Execute renewal and retention motions primarily for smaller renewals
• Establish the processes, tools, cadence, and performance discipline
• Implement segmentation and coverage models across customer types
• Design and deploy a renewal operating cadence including forecasting standards
• Own and operationalize the renewal mechanics for subscription terms
• Build a customer success and renewal model across multiple relationships
• Lead, coach, and scale a team with a high-performance culture and clear accountability
• Drive operational alignment across Finance, Customer Operations, IT, and Sales Leadership.

Vice President, Customer Success, Renewal Operations

• Lead the design, development, and delivery of Opengear’s next-generation network resilience products
• Drive best practices in code quality, automated testing, and continuous integration
• Collaborate closely with hardware engineers, product managers, and fellow software engineers
• Mentor and coach junior engineers, fostering skill growth and team excellence
• Investigate and resolve complex technical issues in development and production environments
• Contribute to architectural decisions that shape the future of our product lines

Senior Software Engineer, Opengear

• Design, implement, test, and maintain software features and components within larger systems
• Contribute to development across portions of the software stack, including systems software, services, or applications
• Write clean, maintainable code using languages such as Rust, C/C++, or Python, with guidance from senior engineers
• Participate in code reviews, design discussions, and sprint planning
• Debug and resolve routine to moderately complex issues in development and test environments
• Collaborate with cross-functional teams including product management, hardware, QA, and operations
• Develop and execute unit and integration tests to ensure software quality and reliability
• Follow established development processes and contribute to continuous improvement efforts

Software Engineer II

Hardware Engineer

• Design, implement, and bring up complete embedded systems based on existing architectures
• Port, develop, and debug embedded Linux and bare-metal hardware drivers
• Develop onboard diagnostics and production test software to validate hardware during manufacturing and deployment
• Analyze test and field data to identify failure trends and drive continuous product improvement
• Collaborate closely with hardware, systems, manufacturing, and test teams
• Support firmware throughout the product lifecycle
• Optimize firmware for performance, reliability, power consumption, and manufacturability
• Participate in design reviews, code reviews, and contribute to technical documentation
• Assist in implementing secure firmware features such as secure boot and OTA updates

Senior Firmware Engineer

• Lead global DevOps team in the design, implementation, and maintenance of our software development and deployment processes.
• Drive significant organizational initiatives and business success factors.
• Increase the frequency of software deployments by streamlining the pipeline and automating procedures.
• Improve the deployment success rate and cut the average amount of time it takes from code commit to successful deployment.
• Automate routine tasks, keep track of them, and cut down on manual intervention by establishing "One click deployment" procedure.
• Reduce the average amount of time it takes to resolve infrastructure faults or outages and increase the typical interval between critical incidents or system failures.
• Develop effective automation and resource utilization to reduce infrastructure costs.
• Collaborate with software developers to ensure the delivery of high-quality software products that meet customer requirements.
• Improve data security and implement the necessary security controls and comply with SOC 2 Type 2 requirements.
• Ensure the security and reliability of our systems by implementing best practices for infrastructure security and monitoring.
• Monitor and troubleshoot systems, proactively identifying and addressing potential issues.
• Continuously improve our development and deployment processes, identifying opportunities for automation and efficiency.
• Stay up-to-date with industry trends and emerging technologies, evaluating and recommending new tools and approaches as appropriate.
• Mentor, coach and supervise others promoting a culture of learning and collaboration.

Firmware Engineer II

Sales Engineer

• Partner with Strategic Account Sales Representatives and Solution Architects
• Participate in technical discovery to document customer environments
• Design and deliver product demonstrations
• Support and execute proofs of concept (POCs)
• Provide technical guidance throughout the sales cycle
• Build and maintain productive technical relationships
• Assist with responses to technical questions
• Support customer escalations
• Capture and share customer feedback
• Maintain lab environments and reference configurations
• Travel to customer sites as required

Business Development Rep

• Monitor the AI infrastructure ecosystem to identify emerging companies, expansion initiatives, and new market entrants.
• Track leading indicators such as power acquisition, site development, hiring trends, capital investment, GPU procurement, and partner announcements.
• Continuously expand and refine the AI target account list based on validated market signals.
• Identify net-new AI accounts and initiatives not currently engaged by the sales organization.
• Conduct early qualification to assess AI workload type and scale.
• Assess infrastructure maturity and readiness.
• Evaluate timelines and decision drivers.
• Determine strategic fit and potential value.
• Disqualify non-credible or premature opportunities to protect pipeline quality.
• Execute highly targeted, personalized outreach to technical, operational, and infrastructure stakeholders.
• Use account-specific context to earn discovery conversations rather than pitch products.
• Secure qualified introductions and discovery meetings for Strategic Account Directors or Inside Strategic Representatives.
• Create and document new AI opportunities in the CRM with clear qualification notes, signal rationale, and recommended next steps.
• Ensure opportunities entering the pipeline are supported by real intent and timing signals.
• Support early relationship development until formal ownership is transitioned to account teams.
• Begin building trusted relationships before formal buying processes exist.
• Maintain light-touch engagement with emerging AI accounts as initiatives mature.
• Ensure clean, informed handoffs to account and execution teams when opportunities progress.
• Work closely with business development leadership.
• Provide concise and timely opportunity handoffs to regional teams.
• Remain engaged post-handoff as needed to support continuity.

AI Business Development Representative

Account Executive

• Responsible for participating in sales opportunities identification and qualification
• Conduct outbound and inbound telesales activities
• Close key opportunities and manage customer accounts
• Support outside sales positions as needed
• Schedule follow-up meetings and business reviews
• Increase sales by cultivating relationships with existing customers

Inside Sales Representative

Product Manager

• Lead and scale product management function for IoT Sensing-as-a-Service solutions
• Own the product strategy, roadmap, and prioritization across multiple initiatives
• Partner with Engineering, Customer Success, Sales, Marketing, and executive leadership
• Maintain strong relationships with key customers and strategic accounts

Director, Product Management, SmartSense

Customer Support

• Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
• Learn industry standards and terminology including CDC guidelines and HACCP compliance
• Be proficient in tools such as JIRA and NetSuite
• Manage customer escalations by leveraging expertise in industry knowledge