Digi International

Product Support Specialist, SmartSense

Digi International

full-time

Posted on:

Location Type: Hybrid

Location: Mishawaka • Minnesota • Utah • United States

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Salary

💰 $20 - $28 per hour

About the role

  • Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
  • Learn industry standards and terminology including CDC guidelines and HACCP compliance
  • Be proficient in tools such as JIRA and NetSuite
  • Manage customer escalations by leveraging expertise in industry knowledge

Requirements

  • Passion for working with customers and providing outstanding experiences
  • Strong multitasking and organizational skills in a fast paced environment
  • Desired but not required 2yrs of experience working in technical or product support
  • Previous experience in working with CRM software tools
Benefits
  • A fun, fast paced team that turns data into valuable information
  • Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
multitaskingorganizational skillscustomer serviceproblem-solvingcommunication