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Digi International

Product Support Specialist, SmartSense

Digi International

. Work through customer’s problem, questions, bugs etc.

Posted 4/7/2026full-timeMishawaka • Minnesota, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact
  • Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
  • Learn industry standards and terminology including CDC guidelines and HACCP compliance
  • Be proficient in tools such as JIRA and NetSuite
  • Manage customer escalations by leveraging expertise in industry knowledge

Requirements

What you’ll need
  • Passion for working with customers and providing outstanding experiences
  • Strong multitasking and organizational skills in a fast paced environment
  • Desired but not required 2yrs of experience working in technical or product support
  • Previous experience in working with CRM software tools

Benefits

Comp & perks
  • A fun, fast paced team that turns data into valuable information
  • Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
multitaskingorganizational skillscustomer serviceproblem-solvingcommunication