Diabetes Youth Families

Product Manager

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision and roadmap to achieve enterprise and program level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Drive initiatives across a matrixed set of stakeholders and teams
• Work closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Lead a scrum team to shape features and user stories, driving alignment and documenting user stories with comprehensive requirements, success metrics, and acceptance criteria
• Work closely with technical architects and leads to discover, design, and test solutions
• Drive scope tradeoff evaluations on feature implementation
• Participate in usability studies to bring voice of the customer on a feature to the team
• Support business case development (both cost and value) for new opportunities and product improvements

Product Manager – Digital CX

Customer Support

• Build and lead solution design, Business Process Management (BPM), and Continuous Improvement (CI) capability.
• Improve internal customer experiences and collect relevant performance data.
• Define process management standards and tools for organization-wide use.
• Manage new service onboarding and establish core capabilities for IGBS implementation.
• Collaborate with Insulet Global Process Owners (GPOs) to identify and deliver process improvements.

Senior Director, Business Transformation, Customer Experience

Inside Sales

• Leads and supports a high-performing inside sales team
• Acts as an escalation point for customer issues
• Drives process improvements and operational efficiency
• Collaborates cross-functionally with sales, customer operations, and external stakeholders
• Prepares daily, weekly, monthly, and quarterly reports
• Manages daily call and task productivity
• Provides coaching and feedback in accordance with goals
• Manages Inside Sales Access quality program and conducts quality audits
• Handles complex customer complaints and inquiries
• Reviews financial targets with leadership

Access Supervisor, Inside Sales

Account Manager

• Drive growth and change lives as a Territory Manager
• Own the territory’s business strategy and exceed business goals
• Collaborate with territory partners and coordinate customer engagement process
• Take ownership of patient onboarding process
• Execute field sales initiatives with precision
• Build knowledge of diabetes to sell with clinical credibility

Territory Manager – Field Based

Business Operations

• Overseeing SAP S/4HANA business processes related to supply chain, specifically areas related to Quality Management and Plant Maintenance (QM & PM/EAM)
• Conducting requirements gathering/analysis via information gathering sessions with business users and technical staff
• Developing supporting process flows
• Leading analysis initiatives of existing business processes to drive continuous improvement and operational efficiency
• Creating and maintaining business requirement documentation which can include use cases, process flows, and system interface diagrams
• Collaborating with the system implementation team (internal IT and/or external partners)
• Developing training materials and conducting training sessions with business users
• Communicating effectively with business users on the status of enhancements and projects
• Staying current on SAP S/4 HANA innovations and industry best practices

SAP Business Process Principal – Quality and Plant Maintenance

Learning and Development

• Support the delivery and embedding of Clinical Training and Education in Region (Benelux)
• Build knowledge, confidence and competence to drive clinical excellence and help to achieve increased uptake of Omnipod
• Deliver new product launch training in region to Internal teams
• Delivery of education programmes for internal clinical and sales teams in region
• Deliver digital, virtual and face to face training in both group and individual settings
• Creation of educational material and use of the Veeva Medical Review (MLR) framework for approval of content
• Assess and support Certified Pod Training and CSMs in skills needed to be effective
• Collaborate with Sales Excellence, Clinical Teams, Marketing, Medical Affairs, Market Access
• Deliver the Education strategy plan in region

Clinical Education and Training Specialist – Benelux

• Own IGBS KPI dashboards and be the primary source of expertise in IGBS for KPIs and dashboard building.
• Teach the rest of the organization how to develop great KPIs and how to get value from them.
• Build and maintain all IGBS KPI dashboards in Power BI.
• Take a strong interest in the best way to present KPIs, designing and visualizing the data to help users understand trends and insights.
• Manage user access to dashboards and data sources.
• Work with functions, business transformation colleagues, and IT to identify and source data.
• Own the IGBS approach to process modeling and develop a strong expertise in process modeling, acting as a teacher and role model for the whole IGBS organization.
• Innovate process capabilities and maintain the service onboarding methodology.

Senior Business Process Engineer

Product Designer

• Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners
• Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
• Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
• Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance

Staff User Experience (UX) Researcher

Manager

• Establish Clinical Partnerships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams
• Own Patient Training by scheduling and delivering personalized training to patients on the proper use and care of Insulet products
• Oversee Clinical Education by evaluating and recommending Certified Pod Trainers (CPTs)
• Collaborate closely with territory partners to achieve shared sales goals

Clinical Services Manager

• Establish Clinical Partnerships
• Share your expertise with healthcare providers about diabetes management
• Own Patient Training
• Deliver personalized training to patients on the proper use and care of Insulet products
• Assess patient needs and customize training programs
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans
• Oversee Clinical Education
• Evaluate and recommend Certified Pod Trainers (CPTs)
• Sell Through Clinical Expertise
• Empower decision-making by promoting the life-changing benefits of insulin pump therapy

• Take on a dynamic, field-facing role guiding providers through complex payer landscapes
• Blend strategy and execution—removing barriers, delivering education, and shaping access solutions
• Identify access barriers and develop tailored support strategies alongside the field team
• Build and demonstrate expertise in diabetes patient access dynamics, payer trends, coverage policies, etc.
• Collaborate with the field teams to recommend and support the implementation of patient access solutions

Field Reimbursement Manager

Business Analyst

• Provide real-time monitoring via available software tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals and business objectives.
• Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate.
• Coordinate with Managers and Supervisors to perform needed staffing adjustments based on current and forecasted results.
• Compare actual results to forecasted results, identifying opportunities for improvement.
• Provide daily/intra-day performance reports and status to leadership.
• Implement set of best practices in workforce management across all sites to ensure consistent processes and procedures.
• Develop and implement contingency staffing models, including disaster recovery scenarios.
• Ensure adherence/compliance to workforce management policies and procedures in all sites.
• Compile daily, weekly and monthly reporting of resource management results, including attrition, capacity/utilization, performance, intra-day summaries and daily summary reports.

Workforce Management Analyst – Inside Sales

Digital Marketing

• Deployment of approved website content for Omnipod.com
• Responsible for adapting approved content manuscripts and approved multimedia components for optimal user experience
• Reviewing, proofing, and consulting on proposed and approved website content from various teams/franchises within the organization for correctness, best-practices, and brand and website standards
• Review content and deployment with respect to applicable compliance, including HIPAA and GDPR
• Work collaboratively with various business units, including Project Management Organization, Delivery, End to End Experience, Search Optimization, User Experience, and Drupal Development
• Collaborate with internal teams and manager to help optimize website content
• Optimization of provided media, including cropping/resizing of images and video

Associate Digital Marketing Specialist

• Develop and lead the territory’s business strategy
• Collaborate with territory partners to co-create efficient routing strategies
• Take full ownership of the patient onboarding process
• Own and exceed sales targets while driving market share growth
• Leverage a consultative approach when sharing industry, disease, and product knowledge
• Build contacts within the diabetes community and present Insulet products

Data Scientist

• Manage and mentor a team of data scientists, fostering a collaborative and enabling environment that encourages innovation and professional growth.
• Help shape the data science strategy in line with organizational goals, while establishing clear objectives and benchmarks.
• Collaborate with key stakeholders to improve existing analytical capabilities and identify opportunities for leveraging data to drive significant business results.
• Support the development and execution of advanced data science projects, ensuring timely delivery and the realization of objectives.
• Define and track success metrics such as model accuracy, business ROI, and time-to-insight to evaluate project impact.
• Communicate complex analytical insights and data-driven strategies to executive, technical, and non-technical audiences through persuasive presentations.
• Work with the analytics engineering, data engineering, and cloud operations teams to provide the necessary tools, data, and infrastructure for data science initiatives.
• Promote a culture of continuous learning and knowledge sharing within the data science team to keep up with the latest industry developments and technologies.
• Utilize expertise in Microsoft Azure, Databricks, and Gen AI to encourage innovation and maintain a competitive edge within the data science practice.
• Foster an inclusive team culture and support diverse perspectives in data science.

Product Manager – Digital CX

Senior Director, Business Transformation, Customer Experience

Access Supervisor, Inside Sales

Territory Manager – Field Based

SAP Business Process Principal – Quality and Plant Maintenance

Clinical Education and Training Specialist – Benelux

Senior Business Process Engineer

Staff User Experience (UX) Researcher

Clinical Services Manager

Clinical Services Manager

Field Reimbursement Manager

Workforce Management Analyst – Inside Sales

Associate Digital Marketing Specialist

Territory Manager – Field Based

Senior Manager, Data Science