Staff User Experience (UX) Researcher

Diabetes Youth Families

. Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners .

Posted 5/22/2026full-timeActon • California, Massachusetts • 🇺🇸 United StatesLead💰 $142,400 - $213,575 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners
Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance

Requirements

What you’ll need

Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchqualitative researchquantitative researchusability testingsurveysinterviewsresearch methodologiesdigital user flowsweb portalscustomer care experiences

Soft Skills

leadershipmentoringstrategic guidanceexecutional guidancecollaboration