Senior Director, Business Transformation, Customer Experience

Diabetes Youth Families

Head of Business Transformation and Customer Experience for Insulet Global Operations. Building BPM and CI capabilities while improving internal customer experiences.

Posted 5/26/2026full-timeGuadalajara • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Build and lead solution design, Business Process Management (BPM), and Continuous Improvement (CI) capability.
Improve internal customer experiences and collect relevant performance data.
Define process management standards and tools for organization-wide use.
Manage new service onboarding and establish core capabilities for IGBS implementation.
Collaborate with Insulet Global Process Owners (GPOs) to identify and deliver process improvements.

Requirements

What you’ll need

Bachelor’s degree in a relevant field, advanced degree or equivalent preferred.
15+ years leading Business Process Transformation activities and associated teams for large organizations.
Demonstrated experience leading and working with industry standard techniques including Six Sigma and Lean (as examples).
Experience with GBS implementations and operational settings.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process ManagementContinuous Improvementprocess management standardsSix SigmaLeanGBS implementationsperformance data analysis

Soft Skills

leadershipcollaborationcustomer experience improvement