Detroit Wayne Integrated Health Network

Manager

• Under the general supervision of the Director of Crisis Services, the Manager of PAR Services is responsible for oversight of the Dispatch Coordinators and Clinical Specialists providing dispatch and crisis services for Detroit and Wayne County residents.
• Coordinates staffing and scheduling.
• Monitors dashboards and performance of staff.
• Develops and approves policies and procedures for the dispatch unit.
• Prepares monthly and quarterly reports.
• Provides training for Dispatch Coordinators.
• Provides general supervision of Clinical Specialists.
• Answers incoming telephone calls.
• Utilizes the MHWIN dispatch system to deploy Dispatch Coordinators.
• Maintains relationships with hospital staff.
• Completes data entry for enrollments.
• Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.

PAR Services Manager, PT

Learning and Development

• Plans, organizes, coordinates, promotes, and facilitates trainings, meetings, conferences, and events, both large-scale and intimate, for the community mental health industry.
• Works directly with and cultivates relationships with mental health and behavioral health organizations and stakeholders throughout Wayne County.
• Develops, organizes, and produces approximately 60-100 events per year.
• Reviews advertising requests and forms for printed materials and proofreads documents created to ensure accuracy.
• Enters, analyzes, and interprets data and prepares detailed reports.
• Serves as a liaison between departments and outside vendors related to each event.
• Manages and ensures approved event budgets are maximized efficiently and effectively and finds cost savings where appropriate.
• Develops and proposes event themes for DWIHN events.
• Organizes production meetings prior to scheduled event dates.
• Assists the Director of Grants and Community Engagement with preparing and reviewing all planned events.
• Ensures exceptional customer service for both internal and external event attendees.
• Ensures that each event follows strict checklist and procedure protocols for successful execution.

PAR Services Manager, PT

Workforce Development Coordinator