Detroit Wayne Integrated Health Network

Call Center Representative

• Answer all phone calls using the approved telephone answering script on one of three shifts of the DWIHN 24-hour Call Center.
• Assessing the call for a crisis prior to placing any call on hold.
• Conducting warm transfers for any caller in crisis to a crisis counselor with the Crisis Line Vendor.
• Identifying and transferring/referring callers to appropriate community resources
• Responding to request from Emergency Departments for children’s mobile crisis teams and dispatching the appropriate team.
• Observing and adhering to all HIPAA and Recipients Rights policies and procedures.
• Providing consumer-oriented, professional, and compassionate service.
• Documenting all incoming telephone calls.
• Collecting demographic information on all calls received prior to referring or transferring.
• Conducting warm transfers for any caller who needs a clinical assessment/screen to a Call Center Clinician.

Payroll

• Under the supervision of the Associate Vice President of Finance, the Payroll Manager will oversee and supervise the payroll functions.
• Ensure pay is processed on time, accurately and in compliance with Federal, State and Local regulations.
• Hire and train Payroll Specialist(s).
• Oversee the daily workflow of the payroll team.
• Monitor payroll team performance, providing constructive and timely performance evaluations.
• Coordinate with Human Resources and Finance to verify employee data and accounts.
• Implement, maintain, and review payroll processing systems.

Payroll Manager

Director

• Provide executive leadership and operational oversight for all outpatient behavioral health programs.
• Lead strategic development and implementation of outpatient programs and integrated behavioral health initiatives.
• Oversee the day-to-day clinical operations of outpatient care including therapy and case management.
• Develop and implement policies and procedures aligned with federal and state requirements.
• Monitor program performance and clinical outcomes to ensure high-quality service delivery.
• Provide direct supervision to clinical leads and licensed clinicians to ensure strong clinical practice.
• Collaborate with internal leadership and community partners to support integrated care delivery.

Call Center Representative

Payroll Manager

Senior Director – Outpatient Services