Detroit Wayne Integrated Health Network

General

• Under the general supervision of the Mobile Crisis Director or the Director of Crisis Services, the Dispatch Coordinator provides the connection via telephone between the individual or entities needing behavioral health services and the appropriate services needed.
• This position performs call center/dispatch duties for the Mobile Crisis Unit, PAR screeners and other related dispatch and call center functions.
• Acts as the primary liaison between the crisis representative and the mobile crisis team.
• Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team.
• Utilizes the MHWIN dispatch system to deploy the mobile crisis team.
• Responds to crisis calls and referrals for mobile crisis deployment.
• Utilizes de-escalation techniques and crisis interventions for callers in crisis.
• Completes a triage to provide an initial assessment of the individual’s needs.
• Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale.
• Manages a high call volume while performing other required duties.
• Documents each encounter concurrently while in-call.
• Utilizes knowledge of community resources.
• Provides coordination between hospital social workers and PAR screeners.
• Completes Requests for Service (RFS) ensuring that Pre-Admission Review (PAR) screeners complete assessments to determine if an inpatient setting is the appropriate level of care for the individual.
• Enters requests for services (RFS) from referring hospitals and relays the information to dispatch the PAR Screeners.
• Enters client information into DWIHN’s Electronic Health Record (EHR), the MHWIN system and relays information to the PAR Screeners.
• Utilizes MHWIN dispatch system to deploy PAR Screeners.
• Utilizes DWIHN’s phone system.
• Completes data entry for enrollments.
• Generates member IDs for new individuals entering the DWIHN system.
• Verifies Medicaid in the CHAMPS system.
• Participates in agency and system staff meetings.
• Performs related duties as assigned.

Dispatch Coordinator

Content Writer

• Under the general supervision of the Grants Manager, the Grant Writer is responsible for researching, writing, and submitting compelling grant proposals to secure funding for DWIHN's various behavioral health initiatives.
• Research and identifies potential grant funding opportunities from federal, state, local, and private foundations that align with DWIHN's mission and strategic goals.
• Writes high-quality, persuasive grant proposals, including letters of inquiry, full proposals, and continuation reports, from initial draft to final submission.
• Develops clear, concise, and compelling narratives that articulate program needs, goals, objectives, methodologies, and expected outcomes.
• Collaborates closely with the Grants Manager, program staff, and clinical experts to gather accurate and relevant data, program details, and budget information.
• Tailors proposals to meet the specific guidelines and priorities of each prospective funder.
• Develops and maintains a library of grant-related materials, including organizational history, program descriptions, statistical data, and boilerplate content.
• Assists in the development of grant budgets in collaboration with the Grants Manager and program teams.
• Assists the Grants Manager in maintaining positive relationships with current and prospective funders.
• Ensures all submitted proposals adhere strictly to funder guidelines, formatting, and submission requirements.
• Keeps abreast of changes in grant funding trends and best practices in grant writing.
• Contributes to the development of grant reports by providing narrative sections and supporting documentation, as needed.
• Works collaboratively with program directors, clinical staff, and administrative personnel to gather information and ensure proposal accuracy and relevance.
• Participates in meetings to discuss grant opportunities, project needs, and proposal strategies.
• Provides support to the Grants Manager in various grant-related tasks and administrative duties as assigned.

Grant Writer – Project Consultant

Project Manager

• Under the general supervision of the Chief Medical Officer, oversee the full lifecycle of grant funding for various DWIHN initiatives, from identification and proposal development to submission, negotiation, and post-award administration.
• Lead and contribute to grant writing efforts by identifying funding opportunities aligned with DWIHN's mission.
• Manage all administrative responsibilities related to grant funding, including budget tracking, financial reporting, and ensuring adherence to grant guidelines.
• Complete all reporting requirements as designated by the funder and the organization, ensuring accuracy and timeliness.
• Plan, implement, and coordinate all activities of grant programs to meet project goals and objectives.
• Monitor grant expenditures and ensure financial compliance.
• Serve as the primary point of contact for grantors.
• Assist in the assessment and management of the Grants Programs' overall effectiveness and resource utilization.
• Provide operational support and coordinate activities for various grant-funded projects at DWIHN.
• Collaborate with internal and external agencies to develop and schedule activities and meet project goals.
• Provide guidance to internal teams on the implementation of grant-funded initiatives.
• Lead system-wide efforts to effectively implement and sustain grant programs.

Grant Management Administrator, Project Consultant

Clinical Specialist

• Under the supervision of the Director of Adult Initiatives, the Clinical Specialist is responsible for providing monitoring and oversight of clinical services delivered by the Detroit Wayne Integrated Health Network (DWIHN) network of contracted providers.
• The Clinical Specialist will ensure that the implementation of physical and behavioral health services is delivered in line with DWIHN and MDHHS contractual obligations.
• Function as part of a multi-disciplinary team to ensure beneficiaries receive the appropriate service provisions based on the clinically appropriate level of care.
• Responsible for oversight of the adult I/DD provider network.
• Ensure that clinical practices and outcomes are being monitored and that DWIHN is incompliance with the MDHHS HAB Waiver clinical audit.
• Provides clinical oversight of the contract with the Clinically Responsible Service Providers (CRSP) and clinical oversight on the implementation of physical and behavioral health integration across the Detroit Wayne Integrated Health Network (DWIHN) provider network.

Credentialing Specialist

• Completes review of provider credentialing and re-credentialing applications checking for completeness and accuracy.
• Prepares reports for the Credentialing Committee on provider file status.
• Completes National Practitioner Database Check, Systems for Award Management database check, MDHHS Sanctioned Providers List, and OIG checks as appropriate.
• Maintains, tracks and monitors the expiration dates of SAM Registration, accreditation, and license expiration and notifies providers as needed.
• Manages the Credentialing process using the Medversant system.
• Serves as the primary contact for the Managed Care Operations unit for Medversant and other Credentialing provider inquiries.
• Provides instruction and training to the DWIHN Provider Network on the Credentialing process.
• Responds to all Provider Requests for new applications and questions regarding the Credentialing process.
• Provide status updates for providers and practitioners.
• Assists in updating policies and procedures for the Credentialing process.
• Completes Readiness Reviews of Providers upon request.
• Maintains database of approved services to determine the capacity of the Provider Network.
• Prepares and sends approval letters to providers.
• Collects and processes verification and accreditation information.
• Updates and maintains accurate databases for facilities and practitioners.
• Attends Credentialing Committee, subcommittee and other meetings.
• Maintains confidentiality of all Provider/ practitioner information.
• Performs related duties as assigned.

Manager

• Manages the contracts between (DWIHN) and the assigned network providers.
• Serves as the primary liaison between the Network and the providers.
• Leads a “virtual team” of interdepartmental experts to assist, monitor and manage the network providers.
• Collaborates with Finance, Information Technology, Recipient Rights, Quality Management, and Clinical Services to ensure that all contractual issues/concerns are addressed.
• Serves as the providers primary point of contact with the Network.
• Facilitates the successful implementation of new contracts with providers by providing technical assistance.
• Monitors, assesses and ensures that providers receive required and necessary training.
• Protects the confidential and proprietary nature of provider operations.
• Explains and interprets the Network’s policies, procedures and goals to the provider network.
• Resolves problems; responds to issues, requests and complaints; and answers questions for the provider network.
• Collaborates with other Contract Managers to propose revisions to the Network’s policies and procedures to improve interface with network providers.
• Obtains and disseminates required provider network data for network development and maintenance.
• Participates in the analysis of network provider performance data to ensure appropriate network utilization and identify needs for network modification and reconfiguration.
• Facilitates provider network compliance and corrective action.
• Responds to general public inquiries, problems and concerns.
• Maintains documentation of all interactions with the provider network.
• Submits monthly and quarterly written reports regarding provider network performance and progress.
• Facilitates monthly/quarterly meetings with the provider network.
• Prepares Board Actions as needed.
• Monitors the contracting process from board action to approval.
• Maintains oversight of the contracting process with network providers to ensure compliance with all procurement requirements.

Provider Network Manager

Call Center Representative

• Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services.
• This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes.
• Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.
• Initiates referrals to selected provider.
• Conducts initial intakes.
• Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client’s understanding and cooperation.
• Gathers and assesses information and summarizes data for the client.
• Assesses and determines the severity of client’s substance use disorder.
• Matches client needs with community resources to facilitate positive client outcomes.
• Provides continual evaluation of the client’s safety, relapse potential, and the need for crisis intervention.
• Monitors client’s compliance with services and assists with aftercare/recovery plan services.