Call Center Technician

Detroit Wayne Integrated Health Network

Substance Use Disorder Technician responsible for screenings and behavioral health management for clients. Conducting intake assessments and coordinating care with treatment providers.

Posted 6/13/2026part-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $31 per hourWebsite

About the role

Key responsibilities & impact

Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services.
This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes.
Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.
Initiates referrals to selected provider.
Conducts initial intakes.
Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client’s understanding and cooperation.
Gathers and assesses information and summarizes data for the client.
Assesses and determines the severity of client’s substance use disorder.
Matches client needs with community resources to facilitate positive client outcomes.
Provides continual evaluation of the client’s safety, relapse potential, and the need for crisis intervention.
Monitors client’s compliance with services and assists with aftercare/recovery plan services.

Requirements

What you’ll need

A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management or a related field.
Three (3) years of full-time paid experience working in a human service or social service field.
Experience providing access authorization, access overrides, and utilization review.
Certification as a Certified Addiction Drug Counselor (CADC) or Certified Advanced Addiction Drug Counselor (CAADC) by the Michigan Certification for Addiction Professional (MCBAP). Applicants with an approved development plan by MCBAP will be accepted.
Knowledge of DWIHN policies, procedures and operations.
Knowledge of the DWIHN provider network.
Knowledge of medical and behavioral health practices and terminology.
Knowledge of Customer Service practices and principals.
Knowledge of co-occurring and substance use treatment services.
Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.

Benefits

Comp & perks

Work is usually performed in a home/office setting
Contingent staff are allowed to work remotely with management approval
DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported.

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Applicant Tracking System Keywords

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Hard Skills & Tools

screeningcase managementutilization managementreferral initiationintake assessmentdata assessmentcrisis interventionaftercare planningsubstance use disorder assessmenttreatment modality knowledge

Soft Skills

client communicationclient cooperation facilitationevaluationresource matchingsafety monitoringrelapse preventioncustomer service

Certifications

Certified Addiction Drug Counselor (CADC)Certified Advanced Addiction Drug Counselor (CAADC)