Dispatch Coordinator

Detroit Wayne Integrated Health Network

Dispatch Coordinator acting as liaison for mobile crisis deployment. Managing crisis calls and utilizing dispatch systems for emergency response in the Detroit area.

Posted 7/17/2026part-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, call center operations, and behavioral health services coordination. Proficient in utilizing dispatch systems and electronic health records while managing high call volumes and ensuring compliance with mental health standards.

Highest-signal resume keywords

Crisis InterventionCall Center OperationsBehavioral Health KnowledgeMHWIN Dispatch SystemCustomer Service Principles

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis AssessmentData EntryTriageDe-Escalation TechniquesEmergency Dispatch ProceduresColumbia Suicide Severity Rating ScaleRequest for Service (RFS) CompletionMedicaid VerificationElectronic Health Record (EHR) ManagementCall Screening Techniques

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingTeam CoordinationEmpathy

Tools & Technologies

MHWIN SystemDWIHN Phone SystemCHAMPS System

Industry Keywords

Behavioral HealthMental HealthCrisis ServicesHuman ServicesSocial ServicesMichigan Mental Health CodeDWIHN PoliciesCompliance StandardsEmergency ResponseTrauma Informed Care

About the role

Key responsibilities & impact

Under the general supervision of the Mobile Crisis Director or the Director of Crisis Services, the Dispatch Coordinator provides the connection via telephone between the individual or entities needing behavioral health services and the appropriate services needed.
This position performs call center/dispatch duties for the Mobile Crisis Unit, PAR screeners and other related dispatch and call center functions.
Acts as the primary liaison between the crisis representative and the mobile crisis team.
Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team.
Utilizes the MHWIN dispatch system to deploy the mobile crisis team.
Responds to crisis calls and referrals for mobile crisis deployment.
Utilizes de-escalation techniques and crisis interventions for callers in crisis.
Completes a triage to provide an initial assessment of the individual’s needs.
Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale.
Manages a high call volume while performing other required duties.
Documents each encounter concurrently while in-call.
Utilizes knowledge of community resources.
Provides coordination between hospital social workers and PAR screeners.
Completes Requests for Service (RFS) ensuring that Pre-Admission Review (PAR) screeners complete assessments to determine if an inpatient setting is the appropriate level of care for the individual.
Enters requests for services (RFS) from referring hospitals and relays the information to dispatch the PAR Screeners.
Enters client information into DWIHN’s Electronic Health Record (EHR), the MHWIN system and relays information to the PAR Screeners.
Utilizes MHWIN dispatch system to deploy PAR Screeners.
Utilizes DWIHN’s phone system.
Completes data entry for enrollments.
Generates member IDs for new individuals entering the DWIHN system.
Verifies Medicaid in the CHAMPS system.
Participates in agency and system staff meetings.
Performs related duties as assigned.

Requirements

What you’ll need

A High School diploma, GED, or its equivalent.
Two (2) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.
Two (2) years of full-time paid professional experience performing customer service, dispatch, emergency/crisis response, peer support or related experience.
A valid State of Michigan Driver’s License with a safe and acceptable driving record.
Knowledge of DWIHN policies, procedures, and practices.
Knowledge of the DWIHN provider network and community resources.
Knowledge of the Michigan Mental Health Code.
Knowledge of behavioral health and mental health principles and practices.
Knowledge of the Michigan Medicaid Provider Manual.
Knowledge of MWHIN.
Knowledge of compliance standards.
Knowledge of call screening techniques and phone etiquette.
Knowledge of policies and procedures for receiving and processing emergency calls.
Knowledge of customer service principles and practices.
Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
Knowledge of emergency and general dispatch procedures and practices.
Knowledge of medical and insurance terminology.

Benefits

Comp & perks

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.
This position can work remotely with supervisory approval.
DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.
The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer