DEPT®

People Operations

• Serve as primary administrator for BambooHR, managing permissions, configurations, workflows, and system updates.
• Maintain role-based access controls to ensure data privacy and compliance.
• Own system documentation and change management processes.
• Conduct recurring audits to ensure 100% data integrity across.
• Execute and validate all employee data changes.
• Manage and monitor integrations between BambooHR and downstream systems (e.g., payroll, and engagement tools).
• Serve as primary owner of the HR Service Desk.
• Ensure HR data supports compliance with local labor regulations and internal governance standards.
• Produce ad hoc reports for Finance, Leadership, Stakeholders, and system support needs.

Associate, People Operations – Contract

• Lead and develop the Total Rewards function across compensation, benefits, employee health, and retirement programs
• Own the strategy, design, and execution of compensation programs
• Oversee payroll operations to ensure accurate, timely processing
• Direct the design, implementation, and ongoing management of benefits and employee health programs
• Maintain governance and oversight of 401(k) programs
• Provide strategic insights and reporting to executive leadership
• Monitor external market trends and regulatory changes
• Manage vendor relationships across benefits, payroll, and rewards programs
• Ensure compliance with all applicable compensation and benefits regulations
• Partner with HR and business leaders to develop clear communication strategies
• Maintain alignment with HR systems and workflows
• Manage People Operations to ensure core processes are running effectively

Group Director – Total Rewards, People Operations

Performance Marketing

• Developing a strong proficiency in core paid media channel execution within Amazon Search, Walmart Search, Best Buy Search and Target Search.
• Determining the best methodology for a campaign build: overall theme, keywords, audiences, parameters, settings, ads, etc. to best hit client goals.
• Monitoring campaigns daily to look for performance fluctuations and trends.
• Developing client-facing performance write-ups for the Account Manager’s review.
• Crafting clear and compelling internal and external communications.
• Understanding different bidding methodologies (smart bidding vs manual) and the strategy behind the bid adjustments as well as owning the implementation from standard bids to other modifiers as needed.
• Understanding key concepts around audience strategy (remarketing, audience targeting/layering, persona development).
• Working collaboratively and cross-functionally across internal channels to manage project deliverables and ensure client satisfaction

Paid Search Coordinator

• Develop and implement strategic paid search campaigns across retail media networks to drive performance and growth for an enterprise retail account.
• Lead and manage a team of paid search specialists, providing guidance, mentorship, and professional development opportunities to enhance team performance.
• Collaborate with cross-functional teams, including analytics, creative, and account management, to ensure cohesive and integrated media plans that align with client objectives.
• Analyze campaign performance data to provide actionable insights and recommendations for optimization, ensuring maximum ROI and alignment with client goals.
• Oversee the day-to-day execution of paid search campaigns, ensuring timely delivery and adherence to budget and quality standards.
• Stay current with industry trends, emerging technologies, and best practices in paid search and retail media networks to maintain a competitive edge and drive innovation.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring satisfaction with media strategies and outcomes.
• Develop and present performance reports and strategic recommendations to clients and internal stakeholders, highlighting key insights and opportunities for growth.
• Foster a collaborative and high-performing team environment, encouraging open communication and knowledge sharing to drive continuous improvement.

Paid Search Lead – Retail

Creative Strategist

• Develop creative strategies grounded in audience insight, cultural signals, and performance learnings.
• Translate research, data, and platform knowledge into clear briefs and messaging frameworks.
• Craft compelling narratives that guide creative ideation and align with business goals.
• Present strategic thinking confidently to clients and internal teams.
• Ensure ideas are both big-picture and executable within paid media channels.
• Write clear, persuasive briefs and presentations that elevate creative direction.
• Partner with Associate Creative Strategy Directors and fellow strategists to build and refine strategy.
• Collaborate with Analytics, Media, and Creative teams to ensure strategy is grounded in proof and feasibility.
• Support creative ideation by connecting concepts back to audience insight and intent.
• Contribute to testing roadmaps and learning agendas through a creative lens.
• Participate in brainstorms and workshops, helping shape ideas that ladder to strategy.
• Stay curious about emerging cultural trends, storytelling formats, and digital platforms.
• Continuously refine storytelling, writing, and presentation craft.
• Apply learnings from campaign performance to inform future strategy.

• Developing the social expertise of your direct reports, providing mentorship, feedback and coaching on paid social best practices.
• Maintaining a strong understanding of the holistic business for each client in their portfolio - with insights on their competitors, overarching business goals, engagements with other agency partners, performance priorities, etc.
• Orchestrating multi-discipline collaboration and implementation for flawless execution of full-funnel, cross-channel campaign strategy and activation. Serves as the holistic account leader responsible for managing client expectations and effectively setting CS and GS teams up for shared success.
• Developing a deep working knowledge of Facebook/Instagram, TikTok, Snapchat, Pinterest, LinkedIn, as well as a core understanding of Growth Services (Programmatic, Decision Sciences, Creative, SEO/CRO). They should have a strategic perspective on how/when to utilize various channels and how they work together to help meet client business goals.
• Staying up-to-date on all information disseminated across the agency to ensure their track is adopting best practices and testing recommendations prioritized by the agency.
• Serving as a point of escalation for all clients within your portfolio - understanding when to step-in with a client, coach the team on any processes/next steps to mitigate issues, determine what ancillary services/teams should be pulled in, or navigate solutions with legal/finance, etc.
• Managing all major deliverables and presentations for your client portfolio (executive presentations, FBRs/QBRs, annual review, in-person strategy meetings, etc) to ensure activation teams across the board (media and growth) are delivering high-quality, innovative strategy - with a consistent storyline to push the client’s business and goals forward.
• Ensuring successful onboarding of all new clients within your track - overseeing initial overarching strategy, account management/collaboration process is set up for success, and client interactions and performance are off to a healthy start.
• Successfully scaling layers of management and ensuring career pathing/goals are being established for every member of your team.
• Identifying succession plans for your team and cultivating talent development for upward mobility.

Director, Paid Social

Account Manager

Account Coordinator, Retail Paid Search

Director

• Closely collaborate with multidisciplinary teams of talented people across the agency and projects.
• Define the standard, acting as the aesthetic anchor for the team, setting an incredibly high bar for visual design, typography, and in-store experiences. You are the guardian of the craft.
• Lead from the front, operating as a hands-on leader. You will sketch, design, prototype, and polish alongside your team, demonstrating what "excellence" looks like in the files.
• Pioneer new solutions to drive the creative vision for retail stores, ensuring we aren't just meeting requirements but creating industry-defining work.
• Cultivate talent and mentor a multidisciplinary team. Elevate their thinking through clear, actionable feedback, regular 1:1s, and by fostering an environment of optimism and creative risk-taking.
• Build unwavering trust with high-level clients. You will present complex creative strategies with clarity, identifying decision-makers and turning them into partners.
• Translate raw strategic insights into tangible visual languages. You ensure the "why" works just as hard as the "how."
• Bring a fresh, insightful point of view that inspires both the internal team and the client, putting the team and client first.
• Define and implement successful design strategies, setting high visual and conceptual standards for all company efforts.
• Generate strategic insights and moodboards to facilitate creative innovation.
• Drive complex retail projects from kick-off to completion, ensuring the team's deliverables exceed client expectations and stay within budget and deadlines.
• Establish project direction, craft guidelines, and assist with production as needed.
• Actively contribute to the design discipline through mentoring, conversation, and proposing ideas to elevate company operations and improve processes.

Director, Retail Design

• Develop creative strategies grounded in audience insight, cultural signals, and performance learnings.
• Translate research, data, and platform knowledge into clear briefs and messaging frameworks.
• Craft compelling narratives that guide creative ideation and align with business goals.
• Present strategic thinking confidently to clients and internal teams.
• Ensure ideas are both big-picture and executable within paid media channels.
• Write clear, persuasive briefs and presentations that elevate creative direction.
• Partner with Associate Creative Strategy Directors and fellow strategists to build and refine strategy.
• Collaborate with Analytics, Media, and Creative teams to ensure strategy is grounded in proof and feasibility.
• Support creative ideation by connecting concepts back to audience insight and intent.
• Contribute to testing roadmaps and learning agendas through a creative lens.

Senior Creative Strategy

• Execute and optimize mobile app acquisition campaigns across Apple Search Ads and mobile ad networks for enterprise level clients.
• Assist as a mobile activation point of contact for assigned clients, responding to emails and participating in weekly status calls.
• Manage budgets, pacing, and daily performance across assigned app install campaigns.
• Support channel expansion initiatives by assisting with strategy development and execution.
• Build campaign structures, tracking links, benchmarks, and pacing plans.
• Monitor performance metrics, identify irregularities, and surface optimization recommendations to internal teams and clients.
• Troubleshoot attribution and tracking issues across MMPs (Mobile Measurement Partners) and advertising platforms, ensuring data accuracy and proper setup.
• Execute testing initiatives across creatives, audiences, placements, and platforms.
• Maintain strong QA standards to ensure campaigns are launched and optimized error-free.
• Collaborate closely with internal teams, vendors, and platform partners to meet client goals.

Manager, Paid Media – Mobile

• Strategic leadership of MarTech-powered, connected experiences for our clients.
• Showcase DEPT’s expertise and leadership by representing our technical capabilities to clients and key stakeholders; develop and maintain senior and executive leadership relationships.
• Lead cross-practice and cross-craft technical initiatives that drive strategic innovation and collaboration across the agency to ensure we are delivering high-capable and efficient solutions.
• Partner with peers in the Data & Analytics team and Platforms team to draft and deliver comprehensive MarTech architectures for clients.
• Evolve our MarTech Audit and reference architecture using our proprietary tools and AI to accelerate time to market.
• Leverage your hands-on experience to lead teams in the execution of MarTech initiatives in collaboration with cross-craft peers.
• Provide mentorship for your team of Architects, Principles, and Analysts; use your MarTech expertise to distill organizational goals for alignment with individuals’ growth goals.
• Support strategic resource planning for your team, working with our resource management team to cast talent to opportunities and grow the team.
• Support the pitch process for qualified MarTech opportunities by building proposals and scopes, leading pre-sales activities, and being the face of DEPT’s MarTech expertise in the Americas.
• Oversee a team that does the following:
• Setup, configuration, and optimization of diverse martech platforms
• Build and manage customer journey automations, trigger-based campaigns, and advanced segmentation across platforms
• Design and implement data flows between CDPs and activation platforms, including identity resolution and real-time synchronization
• Execute technical implementations including API integrations, custom templates, tracking frameworks, and platform migrations
• Troubleshoot complex technical issues across the martech stack and maintain integration documentation
• Build attribution models, A/B testing frameworks, and automated reporting dashboards
• Conduct technical audits and health checks of existing martech implementations

Group Director – MarTech

• Partner closely with client services and programmatic teams to deliver client-first recommendations and provide day-to-day programmatic expertise.
• Develop & execute cutting-edge digital campaigns from conception to launch across platforms like Amazon.
• Manage and oversee executions and optimizations of your sponsored campaigns.
• Build, strengthen, and maintain effective client relationships by communicating performance insights and strategic opportunities.
• Demonstrate strong problem-solving abilities, strategic thinking, and clear communication in all client and internal interactions.
• Act as a proactive self-starter who can independently manage workflows while collaborating across teams.
• Support the development and execution of programmatic strategy to drive performance and achieve client goals.
• Provide guidance, feedback, and light mentorship to Account Managers and Coordinators to support their growth.
• Champion our core values and contribute to a positive, collaborative team culture.
• Bring forward innovative ideas and challenge existing processes to help elevate team performance and campaign results.

Senior Account Manager – Programmatic Retail

• Implementing Paid Social campaigns by assembling plans and objectives, creating schedules, organizing, reporting data, and tracking progress
• Collecting, analyzing, and processing large amounts of data
• Managing your workflow to ensure timely delivery on projects
• Crafting clear and compelling internal and external communications
• Working collaboratively and cross-functionally across internal channels to meet the needs of the team and clients
• Maintaining a working knowledge of Paid Social channels such as Meta Ads, TikTok, and Snapchat
• Preparing weekly/monthly reports and making recommendations for optimization

Account Coordinator, Paid Social

• Maintaining an advanced understanding of primary paid media channels and how they fit within the funnel – to include Google Search, Microsoft Search, and Google Display Network.
• Driving account strategy geared towards achieving or exceeding client efficiency and growth goals.
• Developing and executing the appropriate account management monitoring and optimization techniques to drive performance toward client targets and budgets.
• Quantifying and prioritizing initiatives that will have the greatest impact on account performance.
• Acting as the primary client liaison, leading weekly calls and managing ongoing ad hoc requests.
• Driving the creation of client roadmaps, testing plans, reports/dashboards, and QBRs/FBRs to meet client needs.
• Managing the performance of designated client portfolio to client performance goals and practicing good stewardship of client budgets.
• Writing, reviewing and ensuring that agendas meet client needs for status calls and adhere to all important and upcoming management updates.
• Ensuring all account management efforts go through a QA process and are executed/delivered error-free.
• Owning the relationship between DEPT® and dedicated platform reps (i.e. Google, LinkedIn, etc.). Working with reps to identify and vet new opportunities while maintaining platform best practices, etc.

Manager, Paid Search

• Steer the programmatic strategy for a high-profile, high touch client, ensuring that automated media buying is integrated into their broader business and marketing goals.
• Ensure exceptional accuracy, thoroughness, and organization across all deliverables, effectively balancing competing priorities with a proactive, solutions-oriented mindset.
• Direct the implementation of 1st and 3rd party data strategies, helping clients navigate the cookie-less future through identity solutions and privacy-centric targeting.
• Act as a trusted advisor to senior client stakeholders, translating technical programmatic complexities into clear business value and growth opportunities.
• Lead the evaluation and onboarding of new programmatic tech partners, including DSPs, SSPs, and Dynamic Creative Optimization (DCO) platforms.
• Partner with Search and Social leads to drive a "Total Media" approach, ensuring programmatic inventory complements other digital touchpoints.
• Manage and mentor a team of Managers and Associates, overseeing their tactical output and providing a clear path for their professional development.