DEPT®

Influencer Marketing

• Help define what “best-in-class” influencer work looks like at DEPT®, from briefing processes to creative formats and talent approach.
• Drive the creative development of influencer-first ideas in response to client briefs, bringing strong cultural awareness and platform knowledge to the table.
• Collaborate closely with Creative, Strategy, and Client Services teams to ensure influencer thinking is embedded early and meaningfully in our work.
• Identify opportunities to elevate and evolve our influencer product across process, partnerships and tools.
• Oversee campaign planning and delivery ensuring high standards in both creativity and execution, while maintaining a strong strategic lens throughout.
• Guide the development of influencer approaches that ladder up to brand, comms, and cultural objectives ensuring creators are not just a fit aesthetically, but strategically.
• Work closely with the team to match talent to campaign goals and creative direction, using audience insights, platform trends, and brand positioning to inform selection.
• Contribute to the shaping of key messaging, creative narratives, and content formats that feel native to the creator’s style while delivering on client KPIs.
• Act as a mentor and line manager to junior and mid-level team members, providing clear guidance, feedback, and growth opportunities.
• Run team sessions and reviews to share learnings, creative inspiration, and improve quality of output across the board.
• Contribute to onboarding and training of new joiners, ensuring consistency and cohesion across the influencer team.
• Be an advocate for the influencer discipline internally, helping other departments understand how and when to plug us in.

Influencer Lead

Account Manager

• Maintaining an advanced understanding of primary paid media channels and how they fit within the funnel – to include Google Ads, Microsoft Ads, Apple Search Ads, etc.
• Driving account strategy geared towards achieving or exceeding client efficiency and growth goals.
• Developing and executing the appropriate account management monitoring and optimization techniques to drive performance toward client targets and budgets.
• Quantifying and prioritizing initiatives that will have the greatest impact on account performance.
• Driving the creation of client roadmaps, testing plans, reports/dashboards, and QBRs/FBRs to meet client needs.
• Managing the performance of designated client portfolio to client performance goals and practicing good stewardship of client budgets.
• Writing, reviewing and ensuring that agendas meet client needs for status calls and adhere to all important and upcoming management updates.
• Effectively leading client calls, speaking to completed projects, performance, and planned initiatives/long-term optimization strategy.
• Ensuring all account management efforts go through a QA process and are executed/delivered error-free.
• Owning the relationship between DEPT® and dedicated platform reps (i.e. Google). Working with reps to identify and vet new opportunities while maintaining platform best practices, etc.
• Owning the paid media strategic roadmap on all accounts and supporting the Account Lead to help in coordinating initiatives with growth teams for the holistic client roadmap.
• Manage at least one direct report, working closely to develop this team member's skills while efficiently helping to move the accounts forward.

Senior Account Manager, Google App Campaigns

Growth Marketing

• As part of the sales team, you will be responsible for driving revenue growth by leading strategic workstreams within pitches, articulating the value of core solutions, contributing to pitch strategy and content, and managing small-to-mid-sized deals.
• Your focus will be on selling branding & experience design, campaign strategy and execution, media management, data solutions, ecommerce, ai transformation, product innovation & development, systems integration and much more.
• You must have a broad understanding of a range of industry verticals and the ability to develop pitch strategies demonstrating DEPT®’s capabilities.
• You must be able to quickly build trust and rapport, ask the right questions, and bring a strategic approach to selling agency solutions.

Growth Manager

• Provide vital production support for the account team
• Run and format performance reports
• Implement account tasks and optimizations
• Build and upload campaigns

Account Coordinator, Paid Search

SEO Marketing

• Contribute to SEO/GEO projects from planning through delivery, collaborating with clients and internal teams
• Assist in developing long-term SEO (and GEO) strategies to support client growth
• Conduct technical, content, and authority analyses with guidance from senior team members
• Help set up implementation plans and workflows for clients and internal projects
• Respond to internal and external briefs with clear, actionable input
• Support reporting on SEO (and GEO) activity (weekly, monthly, quarterly)
• Deliver work to a high standard and meet agreed deadlines
• Share ideas and contribute to the team’s creative process
• Present work and updates internally and, when needed, externally

SEO/GEO Consultant

Performance Marketing

• Develop and implement strategic paid search campaigns across retail media networks to drive performance and growth for an enterprise retail account.
• Lead and manage a team of paid search specialists, providing guidance, mentorship, and professional development opportunities to enhance team performance.
• Collaborate with cross-functional teams, including analytics, creative, and account management, to ensure cohesive and integrated media plans that align with client objectives.
• Analyze campaign performance data to provide actionable insights and recommendations for optimization, ensuring maximum ROI and alignment with client goals.
• Oversee the day-to-day execution of paid search campaigns, ensuring timely delivery and adherence to budget and quality standards.
• Stay current with industry trends, emerging technologies, and best practices in paid search and retail media networks to maintain a competitive edge and drive innovation.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring satisfaction with media strategies and outcomes.
• Develop and present performance reports and strategic recommendations to clients and internal stakeholders, highlighting key insights and opportunities for growth.
• Foster a collaborative and high-performing team environment, encouraging open communication and knowledge sharing to drive continuous improvement.

Account Lead, Retail Paid Search

• Lead net-new pitch process including building pitch timelines, writing pitch briefings, setting pitch win strategies, contributing content for new client proposals and tender documents.
• Craft and own detailed responses for net-new pitches, including RFIs, procurement processes, and collaborating with legal and finance teams in accordance with the pitch process
• Contribute to the ongoing improvement of the business development process including qualification strategy, win strategy, pitch casting, usability and best practices in order to better win and deliver for clients, and enhance the DEPT® customer experience.
• Develop executive level relationships with clients that position DEPT® as a strategic partner for current and future project / account work.
• Collaborate with marketing teams to ensure that DEPT®’s differentiated positioning comes to life through case studies, PR, thought leadership content and other marketing material.
• Take on other duties and responsibilities as assigned.

Director, Growth

• Develop annual strategies, identifying priorities for the year
• Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
• Manage deliverables from across the business (content, technology, media, data)
• Ensure delivery of work is to the highest possible standard
• Ensure constant innovation across all deliverables
• Contribute to our creative process by sharing your ideas and experiences
• Manage budgets for campaigns and always-on activity
• Manage client budgeting
• Manage relationships with platforms and partners
• Present work internally and externally
• Complete work to deadline and often under pressure

Senior Account Manager

Social Media Manager

• Maintaining a deep understanding of Facebook/Instagram, TikTok, Snapchat, Pinterest, Reddit channels and ability to drive growth strategy to hit client KPIs.
• Serving as the day-to-day contact for all social platforms.
• Oversee budgets and forecasting to ensure client KPIs are being met or exceeded
• Core understanding of growth services (Business Intelligence, Decision Sciences, Creative), where they fit within the client relationship, and when to leverage/push strategy around each to meet client goals.
• Owning, coordinating and ensuring the successful completion of the client’s social account roadmap (inclusive of growth services), ensuring they are aligned with the client’s goals & priorities.
• Staying up to date on paid social trends and maintaining an understanding of the impact to clients’ business goals.
• Owning the overall media planning strategy of their accounts with the support of their Director and account Client Partners as needed.
• Ensuring appropriate processes & best practices are in place for client management & spearheading implementation when they are not present.

Account Lead, Paid Social Media

• As an Influencer Marketing Manager, you are the main contact and sparring partner for both the client and the influencers during the entire process.
• You are responsible for the implementation, management, and quality control of campaigns, ensuring that everything runs smoothly.
• You demonstrate strong commercial insight and oversight, effectively building client portfolios.
• You naturally have an overview and know exactly how to set priorities.
• Drawing up a schedule, monitoring the process, and delivering it on time are your specialties.
• Tight deadlines don't freak you out and you make sure to follow through with a "can do" approach.
• Strong project management skills are therefore essential.
• You are responsible for creating evaluation reports to assess the effectiveness and success of campaigns.
• Additionally, you are solution-oriented and can work independently to tackle any challenges that arise.

Influencer Marketing Manager, Dutch Speaking

• Design and implement a marketing strategy that connects all the dots – aligning marketing, sales, CRM, data, and AI into a single pipeline engine driving qualified opportunities.
• Activate DEPT®’s Americas growth plan. Target our ideal customer profiles in key verticals and use strategic partnerships and events to convert high-value prospects into our pipeline.
• Work closely with sales and client teams to ensure marketing and business development operate in sync, sharing insights and aligning on goals instead of working in silos.
• Nurture relationships with prospective clients and partners through content, events, and personal outreach – turning trust and engagement into tangible new business opportunities.
• Leverage our tech stack (Salesforce, Pardot, and InfiniGrow) to track performance and optimize marketing investments around revenue goals. You’ll monitor what’s working, double down on the best channels, and pivot quickly based on data insights.
• Drive demand with creative, high-impact tactics rather than big budgets – think thought leadership content, targeted campaigns, smart automation, and ABM, all designed to deliver results without heavy paid spend.

Associate Director, Growth Marketing

• Support Account Managers and programmatic teams in the execution and day-to-day management of programmatic campaigns.
• Assist with campaign setup, pacing, optimizations, and QA across DSPs.
• Monitor campaign performance and help compile insights, reports, and dashboards.
• Collaborate with client services and internal teams to support client-first recommendations.
• Communicate clearly and professionally in internal and client-facing interactions.
• Manage assigned tasks and timelines while staying organized in a fast-paced environment.
• Learn and apply programmatic best practices to help drive campaign performance.
• Contribute to a positive, collaborative team culture and uphold core company values.
• Bring forward questions, ideas, and observations to help improve workflows and campaign execution.

Account Coordinator, Programmatic

• Lead end-to-end influencer campaigns, including creator discovery, contracting, activation, content approval, publishing, and post-campaign reporting, ensuring timely delivery and KPI achievement.
• Develop and implement influencer strategies that translate client objectives into culturally relevant, commercially effective campaigns, while ensuring brand, legal, regulatory, and platform compliance.
• Serve as a primary client contact, managing expectations, flagging risks, and building strong relationships with creators, agents, platforms, and internal teams.
• Collaborate across Creative, Paid Social, Media, Strategy, Production, and Commerce teams to integrate influencer activity and maximise reach and performance.
• Oversee campaign budgets, scopes, timelines, and financial reconciliation, identifying risks to sustainable delivery.
• Analyse and report campaign performance, using insights to optimise activity and evolve measurement beyond vanity metrics.
• Stay current on platform updates, creator trends, and regulations, applying knowledge to live campaigns.

Influencer Manager

Community Manager

• You’re the legend in the comments, the whisperer of the socials;
• You’re a chameleon when it comes to shifting between brand tone of voices and -vibes;
• You’re the reason our followers are smiling;
• You’re the one with your finger on the pulse of the online world, always in the loop with the latest trends and buzz;
• Comments that land on your plate are usually cheer but sometimes jeer. So you're basically on the social frontlines, deciding whether a pinch of humor will de-escalate or if it's time to call the PR department.

Community Manager, Working Student

Director

• Work in partnership with senior clients to develop annual strategies
• Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
• Ensure client satisfaction by regularly communicating with senior decision-makers
• Be responsible for high client retention and growth
• Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Lead new business pitches and proposals alongside leadership and growth team
• Forecast, reconcile and monitor client revenue and profitability
• Estimate, manage, monitor and reconcile client out-of-pocket funds
• Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Productize our services within a proposal and SOW
• Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
• Lead contract negotiations and oversee the implementation of commercial agreements
• Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
• Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts
• Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Lead, line-manage, motivate and inspire a team
• Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
• Draw conclusions and actionable insights from analysis
• Ensure delivery of work is to the highest possible standard
• Contribute to the creative process by sharing their ideas and experience
• Be accountable for high employee retention and managing direct reports’ growth