Dentsply Sirona

Engineer

• Asegurar el cumplimiento de los procesos de calidad relacionados con validación de procesos, auditorías internas, calibración, investigación de quejas de clientes y manejo de no conformidades.
• Coordinar y dar seguimiento a los procesos de validación para asegurar su cumplimiento en tiempo y forma.
• Investigar y dar cierre a las quejas de clientes de acuerdo con los procedimientos establecidos.
• Asegurar la atención y resolución oportuna de errores detectados en sistema provenientes de las áreas de Bag & Box e Inspección Final.
• Mantener actualizada la base de datos de calidad para proporcionar visibilidad clara sobre tendencias y problemas relacionados con producto no conforme.
• Comunicar de manera efectiva los problemas de calidad al personal involucrado.
• Administrar, en conjunto con la Gerencia de Calidad, el proceso de No Conformidades (NC’s) de los sitios de Mexicali.
• Participar en la planeación y ejecución de auditorías en proceso (IPA’s).

Ingeniero de Calidad Sr

Engineering Manager

• Lead the site Engineering team to ensure achievement of, and continuous improvements to, site metrics of Safety, Quality, Delivery, Inventory, Cost and People.
• Ensure legacy products and processes are sustained and improved to the above-mentioned metrics.
• Oversee the successful transfer of new and existing products with the required processes in a timely manner and alignment with all regulatory, quality and site requirements.
• Coordinate the initiation, funding approval and implementation of all Engineering-related new and improved processes and equipment in support of new product introduction, legacy products, Operational Excellence initiatives, capacity, growth and future business.
• Work with the Operational Excellence (OPEX) and Tech Transfer teams to develop and implement a holistic Total Predictive Maintenance Program (TPM) that spans across all divisional work centers within the Supply Chain.
• Lead Site efforts aligned with Global Procurement which impact product or processes such as but not limited to; Packaging, Electronic Components, Services, and other Raw Material requirements.
• Lead Site efforts aligned with Global Engineering which impact production or other areas related to the Site.
• Coordinate changes for new product development, packaging development, product dispensing concepts, validation and implementation.
• Develop and maintain production documentation required for cGMP.
• Coordinate the procurement (with site and corporate procurement resources), acceptance, installation and validation and maintenance of production equipment.
• Take a lead role in validation strategy and execution for site rationalizations.
• Author and execute statistically relevant validation plans.
• Support production as needed to meet monthly build plan.
• Responsible for all Engineering Department management activities, including but not limited to, staffing, performance management, recognition, monitoring project management and prioritization of resources, etc.
• Manage product sustainment efforts aligned with the Product Life Cycle of each product assembled on Site.
• Provide leadership and support to team members relative to progress of work, resolution of problems and assurance that standards for quality and quantity of work are met.

Sales

• Work with RSM to set tactics for sales targets
• Plan and manage travel expenses
• Provide feedback on market trends and competitors
• Conduct calls with front line sales

Senior District Sales Manager

Customer Support

• Monitor service quality through call reviews and process observation
• Investigate and resolve operational issues including stuck orders and shipment discrepancies
• Assist with product and system setup activities
• Collaborate with Operations and IT teams on system updates and process changes

Service Excellence Support Specialist

QA Engineer

• Serves as the primary complaint initiator for the Wellspect US Complaint Handling team.
• Receives, evaluates, codifies, and documents product complaints accurately in the designated complaint management system, ensuring all required data is captured in a timely and compliant manner.
• Conducts follow-up communication with complainants to support complaint investigations and gather additional information as needed.
• Provides regular updates on complaint status and, when applicable, communicate final investigation findings to the complainant in a professional and empathetic manner.
• Ensures all complaint-handling activities are performed in accordance with applicable US regulations and standards, including but not limited to 21 CFR 820, 21 CFR 803, ISO 13485:2016, etc.
• Adheres to internal policies, SOPs, and quality system requirements.
• Contributes to the investigation process by collaborating with internal teams and supporting documentation efforts.
• Participates in root cause analysis and recommend next steps as appropriate.
• Supports the implementation of corrective or preventive actions stemming from complaint data, helping to reduce the likelihood of recurrence.
• Assists in tracking and trending complaint data.
• Prepares reports and contribute data insights to support ongoing quality improvement initiatives.
• Provides guidance and share best practices with internal teams on complaint handling processes.
• Supports onboarding and training of new team members as needed.
• Partners with teams such as Engineering, Manufacturing, Regulatory Affairs, Field Sales Call Center Operations and Customer Service to resolve complaints effectively and drive continuous improvement.
• Performs other responsibilities as assigned in support of team and departmental goals.

QARA Complaints Specialist

Business Development Rep

• Act as the expert point of contact for Atlantis implant prosthetic solutions for dental practices and dental laboratories
• Deliver professional product presentations and demonstrations of patient‑specific Atlantis Abutments
• Lead the initial implementation and onboarding of Atlantis, ensuring full understanding of digital and prosthetic workflows
• Advise customers on cemented and screw‑retained single‑tooth and crown‑supported restorations , tailored to individual clinical requirements
• Support and explain the use of Virtual Atlantis Design (VAD) software for patient‑specific abutment design based on the desired tooth shape
• Drive year‑over‑year growth of Atlantis products and achieve defined sales objectives within the assigned territory
• Continuously expand knowledge through proactive self‑education on implant prosthetics, digital workflows, and market developments
• Conduct strategic market and competitor analyses in the field of implant‑supported restorations
• Support customers through training events, workshops, practice open days, and educational sessions to increase case adoption
• Build and maintain strong professional relationships with dentists, dental technicians, and Key Opinion Leaders (KOLs), in close collaboration with Sales and Marketing
• Measure and evaluate the impact of training and support activities and adapt strategies accordingly
• Provide ongoing after‑sales support , from onboarding through long‑term product utilization and optimization

Business Development Specialist – Digital Solutions

Support Engineer

• Provides technical and application support, primarily on the phone, to system users and technicians
• Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products
• Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Recommends or performs remedial actions to correct problems
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users
• Documents and maintains all relevant information related to product issues, concerns, and customer complaints
• Serves as a technical resource and cross-functional partner to internal departments
• Provides instruction and training to customers and dealer personnel when necessary
• Travels to perform service calls on problem equipment that local dental service technicians could not repair

Technical Support Specialist

Manager

• Coordinate key components of the SOX compliance program for business processes and IT, including support for control design updates, remediation tracking, optimization initiatives, policy updates, and training.
• Monitor changes in the business environment and coordinate with process owners to evaluate potential impacts to the SOX/ICFR control framework.
• Support initiatives related to scoping, control rationalization, and control optimization to streamline processes while maintaining compliance.
• Deliver SOX training and guidance to control owners and key stakeholders, and develop job aids and communications that reinforce control expectations.
• Prepare periodic SOX/ICFR status reporting and materials for leadership review.
• Partner with Corporate Audit to support determination of the annual SOX scope and execution of the testing program.
• Support evaluation and remediation of control deficiencies, including maintenance of deficiency logs, follow-up with owners on remediation plans, and preparation of quarterly deficiency assessment support.
• Facilitate cross-functional working sessions with Corporate Audit, IT, and business stakeholders to align on requirements, resolve open items, and drive timely completion of SOX deliverables.
• Coordinate with Deloitte, the independent audit firm for Dentsply Sirona, to support their ICFR assessment activities, including managing requests, tracking deliverables, and helping address questions to support timely SEC filings.
• Analyze new systems being implemented for SOX compliance and assist in the design of new controls and initial testing of the systems.
• Execute on additional special projects in support of the finance organization, including new system implementations and technical accounting research.
• Lead and develop a small team of managers and analysts, virtually and in-person.

Senior Manager, Internal Control – SOX, Special Projects

Full-stack Engineer

• Coordinate and approve institution projects via UGAP or public tenders
• Manage the implementation of institution projects (installation and support)
• Act as the single point of contact for all institutional matters related to technical services
• Serve as the primary technical contact for direct and indirect activities
• Visit the reseller quarterly
• Perform on-site interventions to repair or replace defective equipment
• Be able to use all necessary tools and accurately record/update all incident-related information
• Ensure coordination with the CCO service center administrator and other third parties
• Master other Dentsply Sirona (DS) products/services to respond to potential customer requests
• Have a solid understanding of IT infrastructure and its relation to DS offerings
• Enter all technical and customer-related information into Siroforce Local
• Be able to analyze, identify, and resolve (remotely) customer issues in an analytical manner
• Maintain an up-to-date library of technical information

Institutional Technical Manager

Marketing

• Responsable de planificar y ejecutar la estrategia de marketing digital de Dentsply Sirona en los mercados hispanohablantes de Latinoamérica, desde la parte superior del embudo de ventas hasta la generación de leads cualificados.
• Gestiona los canales orgánicos de redes sociales de la región, supervisa las estrategias de campañas de publicidad pagada en Meta Ads y Google Ads.
• Realiza el seguimiento del rendimiento de los leads por unidad de negocio y coordina la producción de contenido en español.
• Actúa como punto de contacto de marketing digital para todos los países de la región, excepto Brasil, reportando directamente al equipo directivo de Desarrollo de Negocios.

Analista de Marketing Digital

• Responsible for planning and executing Dentsply Sirona’s digital marketing strategy for the Spanish-speaking markets of Latin America, covering activities from top-of-funnel through to qualified leads.
• Manages the region’s organic social channels, oversees the paid media campaign strategy on Meta Ads and Google Ads, monitors lead performance by business unit, and coordinates Spanish-language content production.
• Acts as the digital marketing focal point for all countries in the region except Brazil, reporting directly to the Business Development leadership.

Digital Marketing Analyst

Financial Planning and Analysis

• Develop, monitor and analyze global data (both primary and secondary) and present to support Product Group and overall management decisions
• Create insightful dashboards, reports, and presentations using customer and demographic data to empower the strategic marketing team to develop effective strategies for the SureSmile brand
• Collect, analyze and report on regional commercial actives supporting Product Group
• Manage and maintain marketing calendar and report on marketing KPIs
• Analyze global market trends and report on various sales and business metrics to key leaders
• Monitor and report on Competitive Intelligence
• Support Strategic Marketing team and participate in cross functional teams
• Additional responsibilities as assigned

Global Strategic Planning Analyst III

• Creazione e gestione layout etichette/codifiche (nuovi prodotti e modifiche in SAP)
• Aggiornamento Work Instructions e supporto ai reparti produttivi
• Coordinamento Coding Resistance Validations (packaging, consumabili, sistemi)
• Gestione Change Plan e validazioni IQ/OQ/PQ
• Test di machinability (stampanti, feeder, etichette)
• Attività di qualità e compliance: packaging specs, UDI, CAPA, export, SmartSolve
• Transport validation secondo standard ASTM

Packaging Engineer

Account Manager

• Raggiungere gli obiettivi di vendita assegnati
• Creare e mantenere solide relazioni con i clienti
• Sviluppare il portafoglio clienti ed espanderlo

Territory Manager

• Achieve assigned sales targets
• Establish and maintain strong relationships with customers
• Develop and expand the customer portfolio