Institutional Technical Manager

Dentsply Sirona

Responsable technique Institutions chez Dentsply Sirona, gérant projets UGAP et assistance technique. Personne unique pour toutes les questions institutionnelles liées aux services techniques.

Posted 5/27/2026full-timeVersailles • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate and approve institution projects via UGAP or public tenders
Manage the implementation of institution projects (installation and support)
Act as the single point of contact for all institutional matters related to technical services
Serve as the primary technical contact for direct and indirect activities
Visit the reseller quarterly
Perform on-site interventions to repair or replace defective equipment
Be able to use all necessary tools and accurately record/update all incident-related information
Ensure coordination with the CCO service center administrator and other third parties
Master other Dentsply Sirona (DS) products/services to respond to potential customer requests
Have a solid understanding of IT infrastructure and its relation to DS offerings
Enter all technical and customer-related information into Siroforce Local
Be able to analyze, identify, and resolve (remotely) customer issues in an analytical manner
Maintain an up-to-date library of technical information

Requirements

What you’ll need

Degree or vocational training/apprenticeship as a dental prosthetist, field engineer, or equivalent
Several years of experience in a call center or in customer-facing roles
Previous experience in technical sales support, customer service, or equivalent
Good understanding of clinical workflows in dental practices
Experience with digital equipment; proficiency with CAD/CAM technology (CFAO) is a plus
Experience in client relations
Knowledge of products and the industry
Ability to provide technical support and customer service
Excellent command of the local language and English (spoken and written) is desirable
Microsoft Office: Word, Excel, and PowerPoint
Contact management systems
Web applications and email clients
Order processing systems
Remote support software, e.g., TeamViewer

Benefits

Comp & perks

Equal opportunity employer
Application assistance for candidates with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer serviceCAD/CAM technologyIT infrastructureincident managementanalytical problem solvingproject managementtechnical sales supportclinical workflowsequipment repair

Soft Skills

communicationcustomer relationscoordinationanalytical thinkinginterpersonal skillsproblem solvingorganizational skillsadaptabilityteam collaborationattention to detail

Certifications

degree in dental prostheticsvocational training in field engineering