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Service Excellence Support Specialist
Dentsply SironaService Excellence Support Specialist supporting operational efficiency in patient service at Wellspect. Monitoring service quality, resolving operational issues, and collaborating across teams in a healthcare environment.
About the role
Key responsibilities & impact- Monitor service quality through call reviews and process observation
- Investigate and resolve operational issues including stuck orders and shipment discrepancies
- Assist with product and system setup activities
- Collaborate with Operations and IT teams on system updates and process changes
Requirements
What you’ll need- High School diploma or equivalent required
- 1–3 years of experience in operations, customer service, quality assurance, or healthcare support role preferred
- Proficient in English; strong written and verbal communication skills required
- Strong analytical and problem-solving skills
- Experience in call center operations, DME, medical device, or healthcare environment strongly preferred
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
ATS Keywords
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Soft Skills
strong written communication skillsstrong verbal communication skillsanalytical skillsproblem-solving skills
Certifications
High School diploma or equivalent