Technical Support Specialist

Dentsply Sirona

Technical Support Specialist providing phone and limited travel support for dental equipment installations and troubleshooting. Requires technical knowledge and customer service experience.

Posted 5/27/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides technical and application support, primarily on the phone, to system users and technicians
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products
Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Recommends or performs remedial actions to correct problems
Provides updates, status, and completion information to manager, problem request tracking system, and/or users
Documents and maintains all relevant information related to product issues, concerns, and customer complaints
Serves as a technical resource and cross-functional partner to internal departments
Provides instruction and training to customers and dealer personnel when necessary
Travels to perform service calls on problem equipment that local dental service technicians could not repair

Requirements

What you’ll need

Associate's degree or equivalent from a two-year college
Minimum of two years related experience or equivalent combination of education and experience
Experience in troubleshooting computer hardware, Windows Operating Systems, and Applications
Experience installing and troubleshooting computer networks
Experience in troubleshooting and servicing electromechanical equipment a plus
Direct customer interaction on the phone or in-person a plus

Benefits

Comp & perks

Equal Opportunity Employer
Assistance for disabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingcomputer hardwareWindows Operating Systemscomputer networkselectromechanical equipmentinstallationapplication supporttechnical supportproblem diagnosisremedial actions

Soft Skills

customer interactioncommunicationguidancetrainingproblem-solvingdocumentationteam collaborationcross-functional partnershipinstructioncustomer service

Certifications

Associate's degree