Dentsply Sirona

Customer Support

• Receive and process technical and digital inquiries related to the CAD/CAM portfolio (restorative / implant restorative and other digital solutions/workflows)
• Provide clinical and application-oriented advice on product use in day-to-day practice or laboratory settings via remote support
• Ensure an outstanding customer experience through rapid response times and strong problem-solving skills
• Analyze and diagnose technical and software-related issues within the product environment and guide customers through troubleshooting
• Document all customer contacts and service cases in the CRM system to support continuous improvement
• Collaborate closely with internal departments such as Product and Quality Management, R&D, Sales and local service organizations
• Ensure achievement of service KPIs (e.g., availability, resolution rate, customer satisfaction)
• Occasional travel to attend trainings, workshops or technical assignments

Dental Technician, CAD/CAM Customer Support

• Receive and handle technical and digital inquiries across the CAD/CAM portfolio (restorative, implantological and other digital solutions/workflows)
• Provide clinical and application-oriented advice on product use in dental practices or laboratories remotely
• Ensure an outstanding customer experience through fast response times and strong problem-solving capabilities
• Analyze and diagnose technical and software-related issues in the product environment and guide customers through troubleshooting
• Document all customer contacts and service cases in the CRM system to support continuous improvement
• Work closely with internal departments such as Product and Quality Management, R&D, Sales and local service organizations
• Ensure service KPIs (e.g., accessibility, resolution rate, customer satisfaction)
• Occasional travel to attend training, workshops or technical field assignments

Dental Technician – International CAD/CAM Customer Support

Field Engineer

• Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers
• Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products.
• Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements.
• Demonstrates system functionality to customers and responds to customer issues and complaints.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
• Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing equipment, generating reports, and modification of designs,
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Records all pertinent information received on product problems and complaints
• Acts as a resource for other departments to request technical information and assistance regarding the assigned products.
• Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment.
• Works on special projects as assigned.

Technical Support Field Engineer

Financial Planning and Analysis

• Lead assigned AR workstreams within SAP S/4HANA implementations, migrations, and global rollouts
• Act as the primary process authority for defined AR sub-processes within established governance frameworks
• Define, maintain, and enforce global AR standards, templates, controls, and governance models
• Lead end-to-end AR process design (invoicing, incoming payments, clearing, credit coordination, open item management)
• Drive seamless integration between SAP SD and FI-AR to support end-to-end O2C processes
• Provide functional leadership in SAP S/4HANA AR configuration aligned with best practices
• Partner with Finance Operations, Sales, and Billing teams to secure consistent process execution
• Facilitate design workshops, process walkthroughs, and working sessions with business and IT stakeholders
• Lead unit testing, integration testing, and UAT activities for AR-related changes
• Support cutover and stabilization from a process perspective
• Identify process gaps, control risks, and improvement opportunities; propose compliant, scalable solutions
• Maintain AR process documentation and guide business teams in SOP and work instruction development
• Contribute to Finance and O2C roadmap initiatives and continuous improvement efforts
• Take on additional responsibilities as needed

Finance Process Lead – AR

• Support the team in managing and coordinating customer and distributor inquiries
• Process customer orders accurately and in a timely manner
• Prepare and maintain customer order reports and related documentation
• Track shipments and ensure timely delivery to distributors and direct customers
• Handle customer complaints, ensuring timely resolution in line with internal SOPs
• Escalate complaints where required, including cases with potential commercial or regulatory impact
• Cooperate closely with internal stakeholders (logistics, warehouse, finance) on order and shipping topics
• Process invoices and raise purchase orders where required
• Ensure accurate data maintenance in internal systems
• Comply with internal policies, procedures, and OSH rules
• Perform additional tasks assigned by the supervisor in line with qualifications

Junior Customer Service Specialist

Account Manager

• Achieve assigned sales targets
• Build and maintain strong relationships with customers
• Develop and expand the customer portfolio

Junior Territory Manager

General Counsel

• Independently manage the evaluation and management of assigned cases, including but not limited to: initial case assessment, triage and assignment; documentation of the complaint in the hotline (e.g., intake for non-hotline complaints, case assignment, case status updates, closure summary, outcome and final report); communication with the reporter and key stakeholders
• Lead and conduct internal investigations, including but not limited to: development of an investigation plan; data preservation, collection, review and analysis; interviews; development and presentation of findings and proposed remediation; creation of final investigation report
• Actively manage investigations handled by outside counsel, including regular contact with outside counsel, auditors, consultants and vendors, as well as budget forecasting for such vendors based on case progress
• Provide the Director, Global Compliance Investigations Counsel with regular updates, reports and metrics on investigations as needed in connection with reporting obligations for internal and external stakeholders
• Develop and implement remediation plans and policy changes to address potential compliance issues, including those identified through investigations
• Support the execution of the root cause analysis process
• Develop and provide training to relevant employees on best practices when conducting internal investigations
• Develop and provide “Lessons Learned” and “Train the Trainer” presentations to Global Ethics & Compliance leadership team members
• Support communication and messaging efforts aimed at fulfilling the investigations function’s commitment to transparency and organizational justice
• Contribute to the development of policies, procedures and guidance concerning investigations, remediation, and related issues, with an emphasis on general guidance designed to address or avoid similar issues in the future
• Support internal and external audits and risk assessments of Dentsply Sirona’s businesses
• Actively participate in all other projects and initiatives of the Global Ethics & Compliance team, as requested by the Director, Global Compliance Investigations Counsel or the Vice President, Chief Ethics & Compliance Officer

Global Investigations Counsel

Account Executive

• Prospect, develop, and maintain relationships with dental professionals and key decision-makers.
• Conduct impactful product presentations and demonstrations for dental practices.
• Identify, generate, and pursue new sales opportunities to drive territory expansion.
• Achieve and consistently exceed sales targets and objectives set by the company.
• Provide exceptional customer service and support to existing clients while continuing to grow the territory.
• Stay current on industry trends, competitor activities, and new product developments.
• Collaborate with the marketing team to develop and implement targeted sales strategies.
• Attend trade shows, conferences, and industry events to promote products and services.
• Maintain accurate and detailed records of sales activities and customer interactions in the CRM system.
• Address customer inquiries and resolve issues promptly and professionally.

Territory Sales Representative, Orthodontics

• Prospect, develop, and maintain relationships with dental professionals and key decision‑makers.
• Conduct impactful product presentations and demonstrations for dental practices.
• Identify, generate, and pursue new sales opportunities to drive territory expansion.
• Achieve and consistently exceed sales targets and objectives set by the company.
• Provide exceptional customer service and support to existing clients while continuing to grow the territory.
• Stay current on industry trends, competitor activities, and new product developments.
• Collaborate with the marketing team to develop and implement targeted sales strategies.
• Attend trade shows, conferences, and industry events to promote products and services.
• Maintain accurate and detailed records of sales activities and customer interactions in the CRM system.
• Address customer inquiries and resolve issues promptly and professionally.

Product Specialist

• Act as the local expert for our implant portfolio, working closely with approved dealers and dental professionals.
• Generate demand for Dentsply Sirona implant solutions in close cooperation with approved dealers.
• Support and develop the existing implant market in Greece.
• Conduct product trainings, sales meetings, and in-clinic or group presentations.
• Actively participate in sales events, promotions, and educational activities.
• Build and maintain strong, trust-based relationships with dental professionals, dealers, and key accounts.
• Monitor market trends and competitor activities, providing actionable insights.
• Collaborate closely with Sales, Marketing, and Clinical Education colleagues.

Product Specialist – Implants

Software Engineer

• フィールドサービスエンジニアとしての業務を担当
• 装置の点検・修理対応
• 顧客への製品説明・見積提示・価格交渉
• 定期点検訪問

Engineering Technician III

Sales

• Fachliche Führung im Bereich Ortho DACHNL
• Budgetverantwortung des Produktbereiches Ortho DACHNL
• Durchführung von Coaching, Mitreisen und Vertriebsschulungen zur fachlichen Qualitätssicherung, Unterstützung mit dem Ziel der Budgeterreichung.
• Aufsetzten von strategischen und verkaufsfördernden Workflow Konzepten für den Bereich sowie Nachhalten und regelmäßige Analyse des Erfolgs sowie Festlegen und Einleiten der ggf. nötigen Anpassung von Maßnahmen an Marktbedürfnisse
• Festlegen von strategischen Zielen zur Sicherung der Budgeterreichung und monatliches tracken
• Regelmäßiger Austausch mit den Sales Directoren DACHNL und RVLs zu den aktuellen Maßnahmen, Feedback zu durchgeführtem Coaching und Mitreisen und anderen Trainingsmaßnahmen

Manager Sales DACHNL

• フィールドサポート業務、装置の点検、修理対応
• お客様への説明、見積提示、価格交渉
• 当社取り扱い歯科用機器(歯科用診療治療台・CAD/CAM/CT装置・滅菌器他)の設置、および設置後の修理を含む技術サービス

Field Service Engineer, Nagoya

• Sales activities for SureSmile digital orthodontic system
• Technical support for SureSmile products
• Introduce other dental products
• Strengthen relationships with dental clinics

SureSmile Sales

• Raggiungere gli obiettivi di vendita assegnati
• Creare e mantenere solide relazioni con i clienti
• Sviluppare il portafoglio clienti ed espanderlo