DentalMonitoring

General

• Onboarding new customers and creating custom workflows tailored to the needs of each office
• Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
• Acting as a technical bridge between the customers and DentalMonitoring platform
• Supporting and attending local trade shows
• Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
• Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
• Traveling up to 60% to train and support in person office implementation

Integration Specialist – ISP

Consultant

• Onboard new customers and create custom workflows tailored to the needs of each office
• Train new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurture existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Build strong relationships with customers so they continue to use, endorse, and advocate for the DentalMonitoring brand and products
• Act as a technical bridge between customers and the DentalMonitoring platform
• Support and attend local trade shows
• Collaborate and communicate with regional sales managers, customer success, inside sales, and sales representatives to ensure the best onboarding experience
• Influence doctors and staff to adopt new protocols while addressing any hesitations about adopting disruptive technology
• Travel up to 35% overnight travel to train and support in-person office implementations
• Serve as the regional lead for escalated implementation challenges with offices
• Share best practices with fellow colleagues
• Provide market surveillance insights to management and marketing teams

Integration Consultant

Supply Chain

• Own global supply planning, forecasting, inventory, and purchase order management
• Manage the relationship and operational performance of the contract manufacturer and key suppliers
• Lead implementation and governance of a robust S&OP process
• Establish and drive a Manufacturing Review Board (MRB) with manufacturing partners
• Manage BOMs, product changes, and supply chain impacts across product variants
• Oversee DOA, returns, replacements, and after-sales supply processes
• Partner closely with Commercial, Quality, Regulatory, Finance, and Operations teams
• Lead cross-functional projects related to supply chain scalability, product launches, and process improvements
• Define KPIs, reporting, and scalable processes to support international growth

Global Supply Chain Manager – Medical Device

• Onboard new customers and create custom workflows tailored to the needs of each office
• Train new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurture existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Build strong relationships with customers so they continue to use, endorse, and advocate for the DentalMonitoring brand and products
• Act as a technical bridge between customers and the DentalMonitoring platform
• Support and attend local trade shows
• Collaborate and communicate with regional sales managers, customer success, inside sales, and sales representatives to ensure the best onboarding experience
• Influence doctors and staff to adopt new protocols while addressing any hesitations about adopting disruptive technology
• Travel up to 35% overnight travel to train and support in-person office implementations (Tennessee, Kentucky, and portions of West Virginia)
• Serve as the regional lead for escalated implementation challenges with offices
• Share best practices with fellow colleagues
• Provide market surveillance insights to management and marketing teams

Product Specialist

• Understand Dental Monitoring's value proposition
• Partner with clients and KOLs to understand growth objectives and challenges
• Identify and maintain relationships with influential clients
• Establish segmentation of territory to identify key opportunities
• Drive strong sales growth by acquiring new customers
• Participate in trade shows and local/national events
• Propose innovative ways to promote adoption of Dental Monitoring technologies
• Provide feedback to management on market trends and competition
• Partner with marketing on campaigns to drive sales
• Train, coach and support newly acquired customers

Product Manager

• Prioritize, maintain and share the roadmap in collaboration with the Business team and the Head of Product.
• Identify and design the functional and technical solutions that meet business requirements.
• Define the scope of releases, in collaboration with the developers and business deadlines.
• Write and prioritize user stories.
• Guide and support developers on a daily basis.
• Contribute to discussions on impactful technical decisions.
• Take part in agile ceremonies.
• Take part in sync meetings with other teams (Business, QA, Marketing, Support, R&D, RAQA).
• Escalate difficulties, blockers and decisions that need arbitration.
• Be a stakeholder in Product strategy and User Experience.

Product Owner – Web

Account Executive

• Understand DentalMonitoring's value proposition and how it can significantly impact the management and workflow of dental or orthodontic practices
• Understand the needs and objectives of DM’s clients and Key Opinion Leaders (KOLs), work in partnership with them, and offer tailored solutions to help them achieve their business goals and address their challenges
• Manage and develop a portfolio of existing clients, establishing strong relationships and enhancing their loyalty
• Prospect potential new clients, visit dental and/or orthodontic practices, and conduct product and service demonstrations of DM's range of products
• Close sales and contracts with clients, ensuring profitability and customer satisfaction for both the clients and DM
• Achieve individual sales targets and contribute to DM's overall sales goals
• Identify key opportunities to drive strong sales growth and maximize the potential of the current client portfolio
• Develop and implement account management strategies to exceed sales targets, key performance indicators, and company objectives
• Organize and participate in local and national events, trade shows, conferences, and webinars to represent DM, expand the company's network of contacts, and explore new opportunities
• Keeping up with market trends and industry developments, maintaining in-depth knowledge of DM's products and services, as well as those of competitors
• Prepare regular reports and update DM's management on sales activities, forecasts, and results
• Work closely with internal teams, including customer support and marketing, to provide valuable insights and suggestions for managing and updating social media and marketing campaigns to drive sales
• Master the Customer Relationship Management system (Salesforce) to report on activity

• Prospect daily by identifying new opportunities within your territory (North Texas, Oklahoma, and Northwest Arkansas)
• Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow
• Partner with customers and KOLs to understand their business objectives and critical issues
• Segment the given territory to identify key opportunities to drive strong sales growth in new business, and reach the full potential in all current customer base
• Build and execute strategic account plans to exceed sales targets, company KPIs, and objectives
• Identify and nurture relationships with KOL/influential customers
• Drive local and national events, webinars, masterclasses & study clubs and bring new and innovative ways to drive peer-to-peer endorsement
• Work and communicate in a multifunctional team
• Provide feedback to the management team on market trends and competition
• Fully utilize CRM to report activity
• 35% overnight travel

Backend Engineer

• Develop new features, both on the frontend and backend
• Propose innovative solutions and solve problems efficiently, keeping development effort in mind
• Conduct technology watch and develop proof of concepts
• Contribute to design and deliver a high-quality product (clean, maintainable code, compliant with medical regulations)
• Communicate and share best practices with the team

Kotlin Developer

• Build the dental business region from a standing start, prospecting, qualifying, and closing target accounts across general dentistry, periodontics, implant surgery, and pedodontics.
• Prospect daily by identifying new opportunities within your territory (West Region).
• Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow.
• Partner with customers and KOLs to understand their business objectives and critical issues.
• Segment the given territory to identify the key opportunities to drive strong sales growth in new business, and reach the full potential of the current customer base.
• Build and execute strategic account plans to exceed sales targets, company KPIs, and objectives.
• Identify and nurture relationships with KOL/influential customers.
• Drive local and national events, webinars, masterclasses & study clubs, and bring new and innovative ways to drive peer-to-peer endorsement.
• Work and communicate in a multifunctional team.
• Provide feedback to the management team on market trends and competition.
• Fully utilize CRM to report activity
• 35% overnight travel

Account Executive – West Region

• Build the dental business region from a standing start, prospecting, qualifying, and closing target accounts across general dentistry, periodontics, implant surgery, and pedodontics
• Prospect daily by identifying new opportunities within your territory (East Region)
• Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow
• Partner with customers and KOLs to understand their business objectives and critical issues
• Segment the given territory to identify the key opportunities to drive strong sales growth in new business, and reach the full potential of the current customer base
• Build and execute strategic account plans to exceed sales targets, company KPIs, and objectives
• Identify and nurture relationships with KOL/influential customers
• Drive local and national events, webinars, masterclasses & study clubs, and bring new and innovative ways to drive peer-to-peer endorsement
• Work and communicate in a multifunctional team. The Account Executive has the end responsibility for the customers in the respective area and therefore needs to be able to influence the output of the team successfully
• Provide feedback to the management team on market trends and competition
• Fully utilize CRM to report activity 35% overnight travel

Account Executive – East Region

• Prospect daily by identifying new opportunities within your territory (Tennessee, Kentucky, and Southern Indiana)
• Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow
• Partner with customers and KOLs to understand their business objectives and critical issues
• Segment the given territory to identify the key opportunities to drive strong sales growth in new business, and reach the full potential of the current customer base
• Build and execute strategic account plans to exceed sales targets, company KPIs, and objectives
• Identify and nurture relationships with KOL/influential customers
• Drive local and national events, webinars, masterclasses & study clubs, and bring new and innovative ways to drive peer-to-peer endorsement
• Work and communicate in a multifunctional team
• Provide feedback to the management team on market trends and competition
• Fully utilize CRM to report activity 30% overnight travel

Accountant

• Calculate and record payroll journal entries and provisions for employee-related expenses
• Reconcile social liabilities accounts and resolve any discrepancies in collaboration with the payroll team and external firms
• Perform regular balance sheet reviews, substantiate balance sheet accounts, and improve processes
• Reconcile and match all types of accounts (general ledger, A/P, intercompany, etc.)
• Prepare tax filings independently and/or in coordination with local advisors
• Serve as the point of contact and prepare documentation required by external auditors

International General Accountant – Fixed-term

• Lead the development and delivery team (80%)
• Identify and design functional and technical solutions that meet business requirements
• Define the scope of releases (MVP and iterations)
• Write and prioritize user stories
• Support and guide developers on a daily basis
• Contribute to discussions on impactful technical decisions
• Participate in Agile ceremonies
• Participate in synchronization meetings with other teams (business, QA, marketing, support, R&D, RAQA)
• Escalate issues, blockers, and arbitration needs
• Prioritize, maintain, and communicate the roadmap in collaboration with the Business

Product Owner, Web & Mobile

Customer Support

• Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
• Identify and resolve customer issues or concerns in a professional and efficient manner
• Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
• Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
• Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
• Customize new office accounts once the sale has been completed
• Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
• Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
• Maintain excellent communication and service quality with customers to foster long-term engagement

Integration Specialist – ISP

Integration Consultant

Global Supply Chain Manager – Medical Device

Integration Consultant

Product Specialist

Product Owner – Web

Account Executive

Account Executive

Kotlin Developer

Account Executive – West Region

Account Executive – East Region

Account Executive

International General Accountant – Fixed-term

Product Owner, Web & Mobile

Customer Experience Specialist