DentalMonitoring

Customer Support

• Lead and inspire front-line customer support teams day to day
• Mentor team members and coordinate targeted training and upskilling
• Own KPI analysis to uncover improvement opportunities across CX and call centre ops
• Bridge Sales Directors and Managers through weekly stakeholder touchpoints
• Collaborate globally to improve, centralize and implement CX processes
• Deliver exemplary service experiences to DM customers at every touchpoint

Customer Experience Manager

Account Executive

• Prospect daily by identifying new opportunities within your territory (Southern California coastal territory + Hawaii)
• Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow
• Partner with customers and KOLs to understand their business objectives and critical issues
• Segment the given territory to identify the key opportunities to drive strong sales growth in new business, and reach the full potential of the current customer base
• Build and execute strategic account plans to exceed sales targets, company KPIs, and objectives
• Identify and nurture relationships with KOL/influential customers
• Drive local and national events, webinars, masterclasses & study clubs, and bring new and innovative ways to drive peer-to-peer endorsement
• Work and communicate in a multifunctional team. The Account Executive has the end responsibility for the customers in the respective area and therefore needs to be able to influence the output of the team successfully
• Provide feedback to the management team on market trends and competition
• Fully utilize CRM to report activity 10% overnight travel

Consultant

• Onboard new customers and create custom workflows tailored to their needs
• Train new clinicians and dental teams on DentalMonitoring solutions
• Nurture existing customers to maximize the benefits of the technology
• Build strong relationships with customers for ongoing support
• Act as a technical bridge between customers and DentalMonitoring
• Support and attend local trade shows
• Collaborate with regional sales teams to ensure a smooth onboarding experience
• Influence doctors and staff to adopt new protocols

Integration Consultant – W2 Temp

Machine Learning Engineer

• Develop and improve ML models to meet DentalMonitoring's needs
• Evaluate the performance and limitations of these models
• Deploy models to the production environment
• Implement a system to monitor the performance of deployed models
• Document research processes through reports
• Maintain existing products
• Stay up to date with technological developments to drive innovation
• Share best practices with the team

Backend Engineer

• Participate in the technical design of the team’s projects
• Develop and maintain web and desktop applications in Kotlin
• Ensure code quality, readability, and maintainability
• Perform peer reviews of other developers' merge requests on GitLab
• Optimize performance and refactor existing code
• Maintain regular technological watch over the team’s ecosystem
• Share discoveries and best practices with other developers
• Diagnose and help resolve production incidents

Java/Kotlin Developer

Accountant

• Ensure the accuracy and reliability of the financial statements for entities within the assigned scope
• Prepare reports required for VAT filings in close collaboration with local accounting firms
• Serve as the primary point of contact for auditors and tax consultants for entities within the scope
• Monthly close
• Calculate and record monthly closing entries (payroll, depreciation, accruals, FX, CAPEX, etc.)
• Perform regular balance sheet reviews, reconcile accounts, and contribute to process improvements
• Conduct monthly P&L reviews in collaboration with the AP team to correct discrepancies and resolve outstanding items
• Reconcile and clear various account types (general ledger, payables, intercompany, etc.)
• Monitor key performance indicators (KPIs), including cash flow and assets
• Ensure compliance with internal procedures
• Participate in the implementation of new tools

International General Accountant

• Prospect daily by identifying new opportunities within your territory
• Understand DM's value proposition and its transformative impact on how dental and orthodontic practices operate
• Collaborate with clients and KOLs (Key Opinion Leaders) to understand their business objectives and main challenges
• Segment your territory to identify key opportunities and drive strong sales growth (new customer acquisition and expansion of existing accounts)
• Develop and execute strategic account plans to exceed the company's sales targets and KPIs
• Identify and nurture relationships with KOLs and influential clients
• Organize and host local and national events: webinars, masterclasses, study clubs, etc., and propose innovative initiatives to encourage peer referrals
• Work within a cross-functional team and ensure smooth communication
• Report market trends and competitor intelligence to the management team
• Use the CRM fully for activity tracking

Analytics Engineer

• Identify relevant KPIs with business teams and create the associated datasets/pipelines
• Create rich, interactive visualizations (in QuickSight)
• Analyze complex data — from defining the business question to presenting the results
• Design, develop and maintain DBT models within the analytics stack
• Orchestrate transformation pipelines with Mage
• Serve as the primary point of contact for business teams regarding their analytical needs
• Contribute to data governance