DentalMonitoring

Events

• Understanding the company’s brand, products, and clients
• Assisting with the execution of internal and external local events
• Supporting logistics and shipments for national trade shows and corporate events
• Providing accurate, complete, and reliable event information to internal teams
• Following brand guidelines to ensure a consistent look, layout, and overall event design
• Managing multiple events simultaneously, meeting numerous deadlines, and collaborating effectively with internal teams
• Responding to internal requests professionally and within deadlines
• Developing and maintaining a comprehensive inventory of all event materials stored both on-site and in off-site storage locations
• Monitoring inventory levels and proactively alerting the team when supplies or materials are running low to ensure timely replenishment
• Assisting the Event Manager in coordinating events as needed
• Packing & shipping event assets to event venues so that they arrive on time

Part-Time Event Assistant

Marketing

• Lead, implement and supervise marketing initiatives within the region
• Track and optimize the positioning versus competition on all targets (orthodontists, GPs, treatment coordinators, patients)
• Define a bi-annual marketing plan in line with global marketing imperatives and objectives set by the Chief Marketing Officer
• Define and execute the DM regional market strategy to gain a foothold in the specific market/region (Approx. 30% strategy / 70% execution)
• Collaborate with the Chief Marketing Officer and APAC Marketing Head to roll out local initiatives and provide input for global campaigns
• Take responsibility for the regional marketing budget and reporting across communication streams
• Support Sales and Customer Experience teams in the region
• Coordinate with Communication & Design teams to develop content for events, branding, sales enablement, campaigns, and social channels
• Work closely with the Digital Marketing Manager to run drip campaigns, email marketing, re-marketing, and lead generation activities
• Organize and manage events (webinars, congresses, study clubs, masterclasses) to drive ROI and brand awareness
• Initiate and test local activities to drive growth and brand visibility
• Evaluate partnership opportunities and manage external advertising relationships
• Grow a community of advocates through key industry figures, influencers, and professional communities
• Build strong relationships with KOLs and universities, support clinical research and speaker development

Marketing Manager – Japan

Implementation Specialist

• Onboarding new customers and creating custom workflows tailored to the needs of each office
• Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
• Acting as a technical bridge between the customers and DentalMonitoring platform
• Supporting and attending local trade shows
• Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
• Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
• Traveling up to 60% to train and support in person office implementation

Training & Implementation Specialist

QA Engineer

• Ensure compliance with industrial standards and regulatory requirements
• Create and improve hardware department procedures and work instructions within the framework of ISO 13485
• Collaborate on in-house and subcontracted hardware development for new products
• Maintain associated technical product documentation
• Coordinate cross-functional work performed by internal and external stakeholders/suppliers
• Track project progress in terms of quality and timelines while ensuring expected performance targets are met
• Contribute to the preparation of quality/regulatory documents such as: biological evaluations, technical files and risk analyses; develop test plans; create and modify product labeling
• Write quality control reports
• Conduct internal and supplier audits
• Monitor actions related to non-conformities
• Participate in change integration

Hardware Quality Engineer

Customer Support

• Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
• Identify and resolve customer issues or concerns in a professional and efficient manner
• Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
• Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
• Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
• Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
• Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
• Maintain excellent communication and service quality with customers to foster long-term engagement

Customer Experience Specialist, German Speaker

Project Manager

• Planifier, programmer et gérer l'organisation des projets techniques
• Collaborer avec les départements R&D, Regulatory, Production, Software Development
• Gérer les ressources pour atteindre les objectifs établis
• Maintenir des procédures opérationnelles conformes aux exigences réglementaires
• Mener et suivre la mise en œuvre de pilotes/protocoles de recherche
• Préparer et maintenir les KPI pour le suivi des projets

R&D Project Manager

Sales

• Responsible for the effective delivery of sales training curricula and providing individual coaching to sales personnel as well as sales training support to sales management and field sales teams
• Ensures the maximum effectiveness of the sales force by developing and delivering sales training curricula, reflecting in-depth knowledge of the company’s mission and values, and the DM product and consultative sales, selling skills
• Aligns training activities with the company’s goals and objectives to ensure achievement of revenue, growth, and sales efficiency targets
• Provides training resources and assistance to sales management, field support personnel, and sales operations
• Conducts training needs analysis through attending sales calls, observing sales encounters and application of best practices, analyzing sales results, and consulting with sales management
• Monitors and reports on the effectiveness of training programs and knowledge transfer
• Makes recommendations for improving sales efficiency and effectiveness through refinement of training programs, content, and/or methods, and the development and implementation of new approaches and techniques
• Assists with the development of sales training programs, as needed
• Builds and maintains relationships with key stakeholders to form a seamless integration of sales training delivery
• Requires up to 40% travel