Assistant Case Manager – National Programs
Delta Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Access and navigate client portals to assist with case management tasks
- Gather and submit assignment information to the Intake team
- Make hotel reservations for employees as needed
- Check in daily reports
- Assist with file scheduling tasks as needed
- Assist in the management of daily departmental operations
- Perform data entry efficiently
- Prepare and modify documents including correspondence, reports, drafts, memos, and emails
- Reviews files, records, and obtain information to respond to requests
- Provide general administrative and clerical support
- Forward emails/tasks to the appropriate team member for handling
- Assess and prioritize needs
- Support other business needs as needed
Requirements
- Excellent written and verbal communication skills
- Strong organizational skills
- Strong time management skills with the ability to multi-task
- Strong basic computer skills, including proficiency in email, file management, and navigating web-based platforms
- Strong customer-service skills
- Communication— Communicates clearly and professionally across all levels, including with clients and internal teams. Articulates questions and prioritizing tasks based on urgency. Utilizes email, messaging, web-based platforms, and video conferencing tools to communicate effectively and professionally.
- Organization— Displays strong organizational skills which allow for frequent multi-tasking across multiple platforms while maintaining professionalism and a high-quality work product. Delegates tasks to the appropriate team member for handling.
- Data Entry & Accuracy— Demonstrates strong attention to detail when entering, updating, and verifying data across various systems and formats.
- Information Security Awareness— Displays an understanding of basic data privacy and file-sharing protocols to ensure secure handling of sensitive information.
- Physical Requirements: Sitting for extended periods; Using hands/fingers for typing or data entry; Using a computer throughout the day; Clear verbal and written communication