Lead Client Success Manager – Health Systems, Life Sciences
Atropos Health
PythonSQL
Enterprise Customer Success Manager
Cobalt
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $50 - $60 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Build successful security testing programs for our customers
- Act as the voice of the customer internally to advocate customer’s needs
- Monitor day-to-day service execution and customer satisfaction
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Manage annual renewal process for customers to assure uninterrupted product use.
- Work to identify and/or develop upsell opportunities
- Program manage account escalations
- Interface with internal and external C-level executives
- Team directly with Sales to build a great customer experience
Requirements
- 3-5 years of experience in Enterprise Customer Success
- Brings a consultative approach, balancing high-level strategic planning with hands-on tactical execution
- Domain knowledge in cybersecurity services, including frameworks, testing practices, and program execution
- Experience partnering with SecOps, AppSec, or other security-focused personas (CISOs, Security Engineers and Analysts) to align on priorities and drive program success (strongly preferred)
- Experience working with Salesforce
- Strong multi-tasking skills and flexibility to adjust to changing priorities
- Excellent written and verbal communication skills
- Familiarity working with Enterprise-level clients
- Prior experience in a detail-oriented and analytical environment
- Prior experience managing renewals, expansions, and speaking with C-level executives
- Naturally proactive, always seeking ways to add value and elevate both the customer and the team
- Eagerness to learn, adapt, and perfect your work
- A strong desire to help and serve customers: they win, so you win
