Application Engineer
Emerson
Enterprise Customer Success Manager
Cobalt
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $37 per hour
Job Level
Mid-LevelSenior
About the role
- We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Build successful security testing programs for our customers
- Act as the voice of the customer internally to advocate customer’s needs
- Monitor day-to-day service execution and customer satisfaction
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Manage annual renewal process for customers to assure uninterrupted product use.
- Work to identify and/or develop upsell opportunities
- Program manage account escalations
- Interface with internal and external C-level executives
- Team directly with Sales to build a great customer experience
Requirements
- 3 - 5 years of work experience in Customer Success and/or Account Management
- A commercial, consulting mindset
- Project/program management experience
- Experience working with Salesforce
- Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
- Strong written and verbal communication
- Familiarity working with Enterprise level clients
- Prior experience working in a very detail oriented and analytical environment
- Prior experience closing sales deals and speaking with C-level executives
- Drive, no one needs to push you to excel; it’s just who you are
- Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use
- A strong desire to help and serve our customers: They win, so you win
