Cobalt

Customer Success Manager

• Own overall relationship with assigned clients, including adoption, retention, growth, and satisfaction
• Establish a trusted/strategic and consultative advisor relationship with each client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Build successful security testing and cybersecurity service programs for our customers
• Act as the voice of the customer internally to advocate for their needs
• Monitor day-to-day service execution and customer satisfaction
• Balance consultative strategic planning with tactical execution to help customers design long-term security roadmaps while driving near-term results
• Work with customers to establish critical goals and KPIs, and partner with them to achieve these outcomes
• Manage the annual renewal process to assure uninterrupted product use
• Identify and develop upsell opportunities
• Program manage account escalations
• Interface with internal and external C-level executives
• Partner directly with Sales to deliver a seamless customer experience

Senior Customer Success Manager, Enterprise

Technical Project Manager

• Help be the gatekeeper of quality for all deliverables. From technical accuracy to ensuring clear risk articulation and practical remediation guidance.
• Push the boundaries of the traditional pentest delivery lifecycle by continuously improving our process and platform.
• Monitoring the delivery of active penetration tests from kickoff to report delivery and retest - ensuring customer and pentester needs are being met.
• Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction.
• Assemble and schedule the strongest teams from the Cobalt Community to deliver pentesting as a service engagements
• Maintain a healthy feedback loop with Core Community managers to help grow and up-level our pentesters
• Partnering with Customer Success Managers to improve the client lifecycle experience

• We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.
• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Build successful security testing programs for our customers
• Act as the voice of the customer internally to advocate customer’s needs
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Manage annual renewal process for customers to assure uninterrupted product use.
• Work to identify and/or develop upsell opportunities
• Program manage account escalations
• Interface with internal and external C-level executives
• Team directly with Sales to build a great customer experience

Enterprise Customer Success Manager

Security Engineer

• Create and shape cutting-edge security service offerings, complete with methodologies and checklists that redefine industry standards.\n• Collaborate with a global network of 450+ top-tier penetration testers, sharing knowledge and pushing the boundaries of offensive security.\n• Immerse yourself in deep-dive security research, uncovering emerging threats, vulnerabilities, and exploits before they make headlines.\n• Build and refine proof-of-concept exploits, developing mitigation strategies that make a real difference.\n• Be a thought leader—publish groundbreaking research in whitepapers, blogs, and industry conferences, solidifying your expertise.\n• Engage with the security community, staying at the forefront of industry trends while exchanging insights with fellow experts.\n• Develop and refine security tools, enhancing research capabilities and advancing the craft of ethical hacking.\n• Attend security conferences and participate in events like Defcon’s hacking villages

Senior Customer Success Manager, Enterprise

Technical Project Manager

Enterprise Customer Success Manager

Senior Security Researcher