Business Implementation Manager
ICW Group
PMP
Product Implementation Coordinator
Lightcast
full-time
Posted on:
Location: Idaho • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Coordinate all assigned implementation activities to ensure customer projects move efficiently from purchase to delivery
- Serve as a key point of contact for internal teams and customers, maintaining regular communication throughout the implementation process
- Track and monitor project timelines, deliverables, and dependencies, escalating issues as needed
- Facilitate project meetings, capture key decisions, and follow up on open action items
- Support Account Managers in managing client expectations and ensuring project milestones are met
- Maintain accurate project documentation and records in tools such as Jira, Salesforce, or Smartsheet
- Proactively identify potential delays, risks, or obstacles and collaborate with the team to address them
- Assist in process improvement initiatives to enhance delivery speed, consistency, and customer satisfaction
Requirements
- Bachelor’s degree in Business, Project Management, Information Systems, or a related field preferred (or equivalent experience)
- 1–3 years of experience in project coordination, customer onboarding, or implementation support
- Proven ability to manage multiple active projects in fast-paced, deadline-driven environments
- Skilled in building positive client and team relationships with clear, confident, and professional communication (verbal and written)
- Strong critical thinking and problem-solving skills to proactively address project challenges
- Customer-first mindset with a consistent focus on delivering high-quality outcomes
- Flexible and adaptable when handling changing scopes, priorities, or timelines while keeping projects on track
- Prior experience working directly with customers in service or project-based environments
- Familiarity with project management tools and software (e.g., Jira, Salesforce, Smartsheet) preferred
