Lightcast

Customer Success Manager

• Develop and coach a high-performing team of 5–7 Customer Success Managers
• Drive client retention, renewals, and long-term revenue growth
• Personally manage a portfolio of strategic customer accounts
• Partner with Sales, Product, and leadership to identify growth opportunities and shape business strategy
• Monitor key performance indicators (KPIs), including retention, NPS, and product adoption

Director of Customer Success – Mid-Market

Principal

• Leads high-impact research on labor markets, workforce transformation, skills, education, and the future of work.
• Owns Lightcast’s education and public sector research agenda while serving as a visible external representative across industry, academic, policy, government, and media forums.
• Translates complex labor market data into influential research, strategic insights, and compelling public narratives.
• Balances intellectual rigor, public influence, ecosystem leadership, and commercial impact.

Principal Economist

Accountant

• Assist with filing federal, state, and local corporate tax returns and supporting workpapers.
• Coordinate with external vendors regarding international tax filings and returns.
• Support annual income tax provision calculations and reporting in accordance with ASC 740.
• Reconcile tax accounts and maintain accurate supporting documentation.
• Assist with U.S. and international tax audits by gathering information and responding to inquiries.
• Conduct tax research to ensure compliance and identify tax-saving opportunities.
• Support estimated tax payments and filing extensions.
• Manage U.S. and international sales tax filings.
• Partner with accounting and finance teams to ensure accurate reporting of tax-related transactions.
• Maintain organized tax records, schedules, and documentation.
• Participate in finance process improvement initiatives.
• Assist with property tax and other indirect tax compliance requirements.

Tax Accountant

Data Analyst

• Evaluate and improve the quality, coverage, and relevance of Lightcast’s enriched data, models, and taxonomies.
• Analyze and classify large-scale labor market data.
• Resolve data ambiguities and develop decision-making frameworks.
• Ensure data quality standards.

Data Analyst – Taxonomy and Classification

Account Manager

• Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities.
• Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs.
• Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes.
• Identify and execute cross-sell and upsell opportunities to increase account revenue.
• Establish customer-specific success goals and ensure successful onboarding experiences.
• Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction.
• Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
• Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.

Strategic Account Manager

Client Services Representative

• Develop and coach Account Managers to deliver exceptional client service
• Drive client renewals and upsell opportunities
• Define and monitor key performance indicators (KPIs) for retention and product adoption
• Leverage data and analytics to guide account strategy and team performance
• Maintain deep knowledge of client use cases and translate client insights into actionable recommendations

Director of Client Services

Account Executive

• Meet or exceed sales targets for revenue and pipeline growth
• Own the full sales cycle: prospecting, qualifying, presenting, negotiating, and closing
• Build and manage a strong pipeline within a defined territory
• Maintain accurate forecasting and activity tracking in CRM tools (Salesforce, SalesLoft)
• Engage prospects with a consultative approach to identify needs and deliver value
• Grow relationships through renewals, upsells, and cross-sells opportunities
• Partner cross-functionally (legal, product, customer success) to close deals and support clients
• Represent Lightcast professionally in client-facing interactions