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About the role
Key responsibilities & impact- Develop and coach Account Managers to deliver exceptional client service
- Drive client renewals and upsell opportunities
- Define and monitor key performance indicators (KPIs) for retention and product adoption
- Leverage data and analytics to guide account strategy and team performance
- Maintain deep knowledge of client use cases and translate client insights into actionable recommendations
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience).
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
- Proven success leading and developing high-performing client-facing teams.
- Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership.
- Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
- Experience implementing scalable customer success or client service processes.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lightcast Website LinkedIn All Job Openings 501 - 1000 employees 🏢 Enterprise 📚 Education 🏛️ Government Enterprise
- Education
- Government Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market. Director of Client Services Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Develop and coach Account Managers to deliver exceptional client service
- Drive client renewals and upsell opportunities
- Define and monitor key performance indicators (KPIs) for retention and product adoption
- Leverage data and analytics to guide account strategy and team performance
- Maintain deep knowledge of client use cases and translate client insights into actionable recommendations 🎯 Requirements
- Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience).
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
- Proven success leading and developing high-performing client-facing teams.
- Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership.
- Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
- Experience implementing scalable customer success or client service processes.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Strategic Client Service Manager 🔥 23 hours ago WEX 5001 - 10000 🚗 Transport 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Strategic Client Service Manager at WEX ensuring client satisfaction through exceptional service and operational excellence. Overseeing support activities, driving outcomes that reduce attrition and fuel growth. 🇺🇸 United States – Remote 💵 $86.1k - $116k / year 💰 $310M Post-IPO Debt on 2020-06 ⏰ Full Time 🟠 Senior 🔴 Lead 📁 Client Services 🦅 H1B Visa Sponsor Director, Client Services 🕒 4 days ago Maxor National Pharmacy Services, LLC 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Director of Client Services leading account management professionals at VytlOne. Responsible for client retention and translating pharmacy benefit data into actionable strategies. 🇺🇸 United States – Remote 💰 Debt Financing on 2014-01 ⏰ Full Time 🔴 Lead 📁 Client Services Client Services Director 🕒 5 days ago LiveChat 201 - 500 ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings Client Services Director responsible for managing relationships with aircraft owners at Solairus Aviation. Ensuring operational excellence and client satisfaction in private aviation services. 🇺🇸 United States – Remote 💵 $90k - $110k / year ⏰ Full Time 🔴 Lead 📁 Client Services Director of Client Services – Corporate Affairs, Politics 🕒 6 days ago Palette Media 51 - 200 📱 Media 🤝 B2B Website LinkedIn All Job Openings Director of Client Services at Palette, leading partnerships in corporate affairs and politics. Overseeing client management and strategic advisory in a fast-growing startup environment. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 📁 Client Services Client Services Director 🕒 May 26 Lumanity 1001 - 5000 👥 HR Tech 🛍️ eCommerce 📋 Compliance Website LinkedIn All Job Openings Client Services Director leading qualitative and quantitative market research initiatives for life sciences. Focusing on client relationship management and strategic account growth. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 📁 Client Services View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
data analyticskey performance indicatorsconsultative salesaccount growthrenewalsupsellingcross-sellingcustomer success processesclient service processes
Soft Skills
leadershipstrategic planninganalytical skillsproblem-solvingcommunicationpresentationstakeholder managementrelationship-buildingorganizational skillsadaptability
Certifications
Bachelor’s degree