Strategic Account Manager

Lightcast

Strategic Account Manager responsible for managing Fortune 1000 customer accounts for retention and revenue growth. Delivering exceptional customer experience through proactive account management and collaboration with internal teams.

Posted 6/4/2026full-timeRemote • Idaho • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities.
Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs.
Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes.
Identify and execute cross-sell and upsell opportunities to increase account revenue.
Establish customer-specific success goals and ensure successful onboarding experiences.
Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction.
Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.

Requirements

What you’ll need

Bachelor's degree or equivalent relevant education and experience.
6+ years of experience in account management, customer success, sales, or related customer-facing roles.
Experience managing strategic or enterprise-level accounts in a B2B environment.
Strong background in customer relationship management, account renewals, cross-selling, and upselling.
Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech is preferred.
Advanced proficiency with spreadsheet, presentation.
Excellent communication, customer service, negotiation, analytical, and problem-solving skills.
Demonstrated ability to collaborate across teams and manage multiple priorities effectively.

Benefits

Comp & perks

Equal opportunity workplace
Committed to diversity of thought and unique perspectives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsalescross-sellingupsellingdata analysispresentation skillsspreadsheet proficiencynegotiationproblem-solving

Soft Skills

communicationcustomer serviceanalyticalcollaborationrelationship managementorganizationalprioritization

Certifications

Bachelor's degree