Director of Customer Success – Mid-Market

Lightcast

Director of Customer Success responsible for leading a team and managing accounts at Lightcast. Driving client retention and growth while collaborating with multiple departments in a remote environment.

Posted 7/23/2026full-timeRemote • Idaho • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing Customer Success teams while driving client retention and revenue growth. Proficient in strategic planning, data-driven decision-making, and implementing scalable customer success processes.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSaaS ExperienceAccount GrowthStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient ServicesCustomer RenewalsConsultative SellingUpsellingCross-SellingKPI MonitoringData AnalysisProcess ImplementationRevenue Ownership

Soft Skills

CommunicationPresentationStakeholder ManagementRelationship BuildingOrganizational Skills

Industry Keywords

Customer SuccessData-as-a-ServiceRetentionNPSContinuous Improvement

About the role

Key responsibilities & impact

Develop and coach a high-performing team of 5–7 Customer Success Managers
Drive client retention, renewals, and long-term revenue growth
Personally manage a portfolio of strategic customer accounts
Partner with Sales, Product, and leadership to identify growth opportunities and shape business strategy
Monitor key performance indicators (KPIs), including retention, NPS, and product adoption

Requirements

What you’ll need

5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
Experience leading teams as a Customer Success Manager, Team Lead, Supervisor, or Manager, with the ability to step into a Director-level role.
Experience within a SaaS or DaaS (Data-as-a-Service) environment required.
Proven success leading and developing high-performing client-facing teams.
Demonstrated experience managing customer renewals, account growth, consultative selling, upselling, cross-selling, and revenue ownership.
Experience managing a personal book of business while balancing leadership responsibilities is highly preferred.
Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
Experience implementing scalable customer success or client service processes.
Excellent communication, presentation, stakeholder management, and relationship-building skills.
Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.

Benefits

Comp & perks

Equal opportunity workplace
Commitment to diversity of thought and unique perspectives
Professional development opportunities