IT Support

• Learn intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members
• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment
• Answer incoming customer support phone calls, email and chat communications
• Find and communicate accurate solutions to issues reported by end users through analytical talent and troubleshooting abilities
• Work in a strong team environment to provide support to customers in a wide variety of industries
• Multi-task during calls to research technical issues while communicating with the customer and documenting the issue
• Demonstrate a desire to help people with specific technical issues and understand support from the customer point of view

Technical Customer Support

Senior IT Infrastructure and Support Analyst

Help Desk Attendant I

Customer Support – Help Desk

Operador de Help Desk Junior

Operador de Help Desk Jr.