Coordinator, Platform Distribution Operations
The Walt Disney Company
Job Level
Mid-LevelSenior
About the role
- Learn intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members
- Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment
- Answer incoming customer support phone calls, email and chat communications
- Find and communicate accurate solutions to issues reported by end users through analytical talent and troubleshooting abilities
- Work in a strong team environment to provide support to customers in a wide variety of industries
- Multi-task during calls to research technical issues while communicating with the customer and documenting the issue
- Demonstrate a desire to help people with specific technical issues and understand support from the customer point of view
Requirements
- B.A. or B.S. degree preferred
- Good mechanical aptitude and problem solving skills
- Strong ability to communicate technical information both in writing and verbally
- Strong work ethic and ability to work efficiently and effectively with minimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Customer service experience is a plus
- Database knowledge is a plus
- Ability to support Fluke Reliability software applications in Microsoft and Web-based environments
- Experience answering customer support phone calls, email and chat communications
- Ability to research technical issues during calls and document issues clearly and concisely
