Delta Group

Operations

• Perform due diligence reviews and verify information to ensure compliance with policy.
• Verify case details, audit reports/videos, and ensure billing accuracy
• Own case tasks end-to-end: review, assign, chase progress, and close with flawless execution
• Deliver pro-level client & investigator communication via email and phone
• Master our case management system—notes, deadlines, data, everything in one place
• Jump on quality control, daily dashboards, and urgent follow-ups
• Support teammates, provide input, and help shape better processes
• Thrive in a fluid workflow where new clients and priorities keep things fresh
• Assist with special projects identified by the Director

Operations Specialist