Deliverect

Customer Support

• Handle incoming support requests for effective troubleshooting and ticket resolution, ensuring thorough follow-ups and strengthening customer trust and satisfaction, on chat, email, phone or any other support channel offered to our customers
• Interact frequently with other team members, CX Team Leads and Managers, members of Account Management, Customer Delivery, Finance, Developers and Partnerships teams to address any customer issues
• Ensure maximum attentiveness is given during off hours and weekends to address any urgent customer issues and escalations from other teams timely and accurately
• Contribute to a stellar customer experience through professional communication and efficient handling for all types of customers and partners, making sure their operations are supported for continuous optimization
• Take ownership of customer escalations and provide clear guidance to what is required for rapid resolution
• Follow clear processes and procedures for the most professional and streamlined customer service

Frontline Support Specialist

Accountant

• Provide critical support to the team during the month-end, quarter-end, and year end close processes, ensuring all deadlines are met and financial data is accurate.
• Prepare and review complex journal entries, account reconciliations, and supporting documentation for critical balance sheet accounts (e.g., accruals, fixed assets, intercompany).
• Perform A-Z accounting for non-BE entities, including general ledger maintenance and executing vendor payments.
• Execute detailed flux analysis (period-over-period and budget-to-actual) and investigate variances to provide meaningful insight to the Financial Planning & Analysis (FP&A) team and management.
• Identify opportunities and collaborate with the team to implement process improvements within the accounting and reporting function to increase efficiency, scalability, and accuracy, particularly related to the use of Oracle Netsuite.
• Assist in the development, documentation, and maintenance of strong internal controls and accounting policies to ensure compliance with relevant accounting standards.
• Support the automation of routine accounting tasks

Senior Accountant

• Provide technical assistance to high-value accounts in support of their business needs through any communication channel available to the customer
• Take proactive measures for effective troubleshooting and ticket resolution skills, ensuring thorough follow-ups and strengthening customer trust and satisfaction
• Ensure alignment and consistency in our customer support through frequent interaction with other team members, CX Team Leads and Managers, members of other post-sales departments, Finance, Developers and Partnerships teams
• Notify relevant internal stakeholders of any quality issues in flows, processes and documentation for continuous improvement
• Take ownership and responsibility for escalations from customers and other teams and integration partners during off hours and weekends, making sure severe cases are correctly handled or escalated further to management

Premium Support Specialist

Events

• Lead the end-to-end planning, execution, and reporting for all global and regional B2B events, including annual customer events, trade shows, conferences, and private gatherings (approx. 50% of time).
• Manage budgets ranging from €10k to €500k per event, developing event concepts, overseeing logistics, and driving continuous improvement by analyzing ROI, gathering key metrics, and compiling post-event reports (approx. 15% of time).
• Directly manage, mentor, and guide the Events Specialist, ensuring their professional development and output aligns with business goals through effective delegation of tasks (approx. 15% of time).
• Manage cross-functional stakeholder relationships across the Global Marketing, Go-to-Market (GTM), and Global Strategic Accounts teams to align events with broader company objectives (approx. 10% of time).
• Develop and execute pre- and post-event promotional campaigns in collaboration with the wider Marketing team, including email marketing and social media, and oversee all event branding and production (approx. 5% of time).
• Lead all vendor and supplier coordination, negotiating contracts and terms for logistics and services to ensure cost-effectiveness and quality (approx. 5% of times)

Event Manager – Maternity Cover

Financial Planning and Analysis

• Prepare monthly, quarterly, and annual financial statements, including profit and loss statements, balance sheets, and cash flow statements.
• Perform detailed data analysis to identify trends and variances in key financial metrics such as revenue, expenses, and profitability.
• Create reports and presentations that explain financial results to management and stakeholders, providing insights and recommendations beyond the numbers.
• Support the budgeting and financial forecasting processes by gathering data, analyzing trends, and helping to create financial models.
• Prepare and deliver accurate monthly reports of key performance indicators (KPIs) for the Board of Directors and senior leadership.
• Work with large and complex data sets to extract insights, identify trends, and support data-driven decision-making across financial planning, budgeting, and performance reporting.
• Perform reconciliations of various accounts, including bank accounts, receivables, and payables, to ensure accuracy and identify any discrepancies.
• Facilitate the implementation and improvement of internal controls related to financial processes.
• Coordinate the preparation of tax returns and other regulatory compliance documents.
• Collaborate with various teams to provide financial data and support decision-making processes.

Financial Analyst

Artificial Intelligence

• Design, Build, and Manage Integrations: Architect, develop, and manage robust, secure system integrations between our AI chatbot (Intercom Fin) and other core internal tools (e.g., CRM, billing, support systems) using APIs, webhooks, and low-code/no-code platforms (like Zapier or N8N).
• Drive Automation Projects: Investigate, prioritize, and implement new automation projects to expand the chatbot’s functionality, enabling it to perform more tasks, resolve more customer issues autonomously, and significantly reduce manual support effort.
• Monitor and Optimize Systems: Monitor, maintain, and continuously optimize existing automated systems and integrations to ensure high performance, reliability, and scalability as the business evolves, focusing on maximizing uptime and data integrity.
• Troubleshoot Complex Issues: Independently troubleshoot and swiftly resolve issues related to chatbot automations, API connections, and data flows, focusing on stable and secure performance.
• Collaborate Cross-Functionally: Partner closely with the AI Team (to define needs), Engineering (to align on API support), and Operations/Support (to identify high-impact workflows) to define project scope and deliver measurable value.
• Document and Standardize: Create and maintain comprehensive documentation for all new and existing automations, workflows, and integration frameworks to ensure clarity, business continuity, and internal knowledge sharing.
• Innovate and Strategize: Stay current on emerging AI and automation technologies to proactively identify opportunities to improve system efficiency, user experience, and measurable performance metrics like Chatbot Resolution Rate.
• Implement Performance Tracking: Help implement monitoring systems or dashboards to track automation performance, uptime, and the direct impact on key customer experience metrics.

AI Systems – Automation Specialist

Full-stack Engineer

• Build API integrations for leading national and global POS/channel systems.
• Innovate with the large volume of data we process, optimizing how data is handled to reflect all interactions from external systems.
• Anticipate performance problems and prevent them by thinking at scale.
• Develop core product features that enhance our application.
• Mentor and guide other developers in their work, helping them solve complex problems.
• Lead code reviews and ensure that unit and integration tests meet our requirements.
• Plan and execute on sprints, leading the team's day-to-day tasks.
• Collaborate and communicate effectively on a daily basis with other teams, including product owners, customer success, and technical account managers.
• Help choose new technologies and frameworks to tackle problems.
• Engage with customers or integration partners directly to identify areas for improvement.

Integrations Technical Lead

Sales

• Take ownership of our growth strategy and execution across these critical, high-volume segments.
• Define the regional sales strategy and directly accelerate customer acquisition and revenue growth across a massive market opportunity.
• Be an active leader and coach, leading by example in deal management and diving deep to optimize our operational processes.
• Measure success by the performance and development of your team, and your ability to seamlessly translate strategy into execution.
• Foster a customer-centric sales culture and drive cross-functional alignment to ensure Deliverect's continued scale and success in the restaurant space across Canada and the USA.

Head of Mid Market and SMB Sales

Program Manager

• Lead and manage multiple complex projects and programs simultaneously, ensuring timely and successful delivery.
• Utilize project management methodologies (Agile, Waterfall) and tools (e.g., Jira, Trello, Asana, Monday.com) to plan, execute, and monitor projects.
• Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
• Work with APIs and software development lifecycles to facilitate smooth integrations.
• Identify and mitigate project risks and dependencies to prevent potential roadblocks.
• Apply process improvement methodologies (e.g., Lean Six Sigma) to enhance project efficiency and effectiveness.
• Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
• Provide regular updates on project status, highlighting progress, challenges, and solutions.
• Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
• Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
• Maintain clear and concise project documentation, including project plans, timelines, and progress reports.
• Communicate effectively with internal and external stakeholders at all levels, ensuring transparency and alignment.

Customer Program Manager

Implementation Specialist

• Coordinate the end-to-end deployment process for new clients
• Configure, install, and set up our Deliverect and Kiosk solutions
• Serve as the main point of contact for clients throughout the onboarding phase
• Collaborate cross-functionally with Sales, Product, and Customer Care teams
• Collect and deliver crucial client feedback to our technical and product teams
• Mentor junior team members by acting as a technical reference
• Proactively monitor client progress and identify potential issues

Implementation Consultant

Product Manager

• Conduct in-depth market research, identifying trends and customer needs, pinpointing opportunities for new Deliverect products and integrations within the food delivery landscape.
• Analyze existing POS, third-party delivery, and payment integrations, uncovering areas for improvement and fostering strategic collaboration with partners.
• Partner with internal and external stakeholders to define and refine the product roadmap, ensuring Deliverect's integration strategy aligns with industry trends.
• Design and develop innovative product solutions that leverage the power of Deliverect and its robust partner ecosystem, designing solutions that leverage commerce platforms and Deliverect's integration partners.
• Oversee the implementation of new products and integrations, ensuring a smooth and successful rollout for our customers.
• Establish frameworks and metrics to measure the impact of integration solutions, quantifying success for both Deliverect and its users.
• Cultivate strong relationships with internal teams (Engineering, Design) and external partners to drive seamless integrations, fostering an authentic collaborative spirit.
• Embrace a fast-paced environment where you'll continuously learn and evolve, pushing the boundaries of innovation within the order management landscape, creating a reputation of success in today's dynamic B2B SaaS landscape.

• Backend Development: Building and maintaining backend services that integrate ML and LLM APIs into production systems
• Prompt Engineering: Designing, testing, and optimizing prompts for LLMs to ensure reliable and accurate outputs for restaurant-specific use cases
• Feature Development: Implementing personalized content generation, intelligent recommendations, and automated user assistance features
• Data-Driven Development: Developing and validating features using data analysis and machine learning techniques
• Data Analysis: Analyzing restaurant operational data to identify optimization opportunities and translate insights into automated solutions
• Cross-functional Partnership: Collaborating with product, operations, and business teams to gather requirements and validate solutions
• Rapid Prototyping: Building proof-of-concepts for quick validation and iterative development

Software Engineer – AI

Analytics Engineer

• Design, develop, and maintain data models using tools like DBT to transform raw data into structured, analytics-ready datasets, ensuring accuracy and optimal performance for downstream consumption
• Build and manage insightful and reliable dashboards to facilitate self-service analytics for Product, Marketing, Sales, and Operations teams, enabling data-driven decision-making across the organisation
• Partner with cross-functional teams (Product, Marketing, Sales, Operations) to deeply understand their business needs, providing actionable insights and deep-dive analysis to drive business optimisation and support strategic projects.
• Collaborate closely with Data Engineers to define data pipelines, establish ingestion strategies, and implement robust data governance policies.
• Ensure data quality, reliability, and consistency through rigorous testing, monitoring, and validation processes, proactively identifying and resolving data discrepancies.
• Propose and implement continuous improvements to the data stack, enhance best practices, and maintain clear, up-to-date documentation.

Revenue Operations

• Execute a global RevOps strategy aligned with company growth plans; lead and mentor the RevOps and IS teams.
• Own and refine the end-to-end lead-to-cash lifecycle; ensure process and data integrity across GTM stack, including HubSpot and Planhat; establish data governance frameworks.
• Lead pricing and packaging strategy; partner with Product, Sales, and Finance to design plans that drive growth and retention; build models to evaluate discounting and deal structures; measure GTM performance with KPIs and dashboards.
• Partner with GTM leaders to streamline processes across the customer lifecycle from lead generation to renewal and expansion; drive forecast accuracy, territory planning, and quota setting.
• Manage operational challenges of a distributed global team and support local markets with tailored strategies while maintaining a centralized global structure; design and execute an AI-powered ABM strategy to automate account discovery and prioritization.

Head of Revenue Operations

Attorney

• Legal Database Integrity and Optimisation: cleanup and organisation of the contract database and legal records; implement standardised naming conventions and data integrity best practices; develop and propose process improvements
• Contract Support: assist in analysis, negotiation, and drafting of legal agreements (referral partnerships, NDAs, DPAs, etc.)
• Data Privacy Support: support legal team in GDPR and data protection compliance
• AI Compliance Support: support legal team for EU AI Act compliance
• Legal Research and Analysis: conduct legal research and prepare clear legal advice for less complex cases
• Day-to-Day Legal Support: general legal administrative tasks and assist with legal/operational related questions

Legal Intern

• Troubleshoot and Resolve Customer Issues (approx. 60%): Serve as the first point of contact for customers, handling technical issues efficiently and accurately via email, chat, and phone calls.
• Collaborate Cross-Functionally (approx. 25%): Work closely with internal teams such as Growth, Implementation, Engineering, and Finance to ensure timely resolution of complex issues and escalations, serving as a key communication link between departments.
• Foster Customer Trust and Satisfaction (approx. 25%): Proactively follow up with customers to ensure their issues are fully resolved, strengthening trust and ensuring high-quality, timely support.
• Contribute to Process Improvement (approx. 5%): Look into logs and use technical tools like JSON to identify the root cause of issues, and proactively suggest improvements to support workflows to enhance the overall customer experience.
• Handle urgent customer issues and escalations to ensure timely and efficient coverage for our customers.

• Serve as the primary point of contact for most customers, resolving technical and administrative issues
• Prioritise, organise, and manage workload to ensure timely resolution of customer support tickets using CX management tools
• Independently troubleshoot and resolve common technical glitches for SMB Deliverect accounts
• Conduct initial investigations and gather information for commercial and retention-focused requests
• Coordinate with internal teams and external partners; manage escalations to subject matter experts or Investigation Team
• Contribute to improved CSAT, NPS, faster resolution times, and reduced churn through effective support and communication

Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.


The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada. You'll be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.

This is a full-time, hybrid role with a flexible work schedule- 4 days in our Sydney office and 1 day from the comfort of your home.

Enterprise Account Manager

• Deliverect: API-first platform connecting on- and off-premise solutions for food and retail to expand revenue and simplify operations.
• Department Focus: Strategic Accounts drives growth with largest enterprise customers through consultative partnerships and operational excellence.
• Your Impact: Sales Director, Strategic Accounts — lead Deliverect's expansion in the U.S., fuel revenue growth, market expansion, and partner acquisition within QSR industry.
• Role Type: Full-time, hybrid role with a flexible work schedule; self-starter expected to make Deliverect a leading US player within 18-24 months.
• Key Responsibilities: Fuel business growth by identifying, qualifying, and closing complex sales opportunities; focus on greenfield opportunities and top QSR brands.
• Key Responsibilities: Cultivate relationships and manage a portfolio of strategic accounts as a trusted advisor to ensure satisfaction and retention.
• Key Responsibilities: Travel and network — significant travel (up to 20%) to client meetings, trade fairs, and exhibitions, sometimes on short notice.
• Key Responsibilities: Accurately forecast sales and pipeline, prepare sales reports and presentations, and analyze sales data to shape go-to-market strategy.
• Key Responsibilities: Quickly learn and autonomously pitch and demonstrate products; identify exhibitions and face-to-face opportunities to generate leads.

Sales Director, Strategic Accounts

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.

Department Focus: The Partnerships Department at Deliverect is a dynamic team of innovative thinkers and strategic executors dedicated to building and nurturing mutually beneficial relationships that drive shared success and growth within our ecosystem. By meticulously aligning partnership strategies with Deliverect's overarching business goals, we champion transparent and open communication throughout the entire relationship lifecycle, fostering a climate of trust and collaboration. Committed to continuous innovation and growth, we architect collaborations that redefine success within the Deliverect universe.

Your Impact: As a Senior Partner Manager at Deliverect, you will be at the forefront of expanding and strengthening our partner ecosystem, playing a critical role in driving the company’s growth. You will build and nurture strategic relationships with key partners, ensuring they are aligned with Deliverect’s vision and delivering value for both parties. Your efforts will directly contribute to Deliverect’s market presence, revenue growth, and brand reputation, helping to solidify our position as a leader in the B2B SaaS space for the food and beverage industry. This is an exciting opportunity to make a significant impact in a rapidly scaling global company.

*This is a full-time, hybrid role with a flexible work schedule, offering 2 days in our Toronto pr New York office and 3 days from the comfort of your home. *The role is remote for other US based candidates.