Deliverect

Backend Engineer

• Design and Develop Core Services: Design, develop, and maintain backend services focused on our core order management and restaurant integration functionalities. You will collaborate with other developers to ensure seamless integration across our ecosystem.
• Ensure Quality and Stability: Implement and maintain robust testing strategies, including unit and integration tests, to guarantee the quality and stability of our backend services. You will participate in code reviews, providing and receiving feedback to uphold our coding standards and best practices.
• Collaborate and Innovate: Work closely with cross-functional teams, including API developers and front-end engineers, to ensure smooth communication between different parts of the platform. You will also bring new ideas to improve our architecture, coding practices, and processes, contributing to a culture of continuous improvement.
• Manage Deployments and Security: Participate in daily stand-ups and agile ceremonies to manage and prioritise tasks effectively. You will also adhere to secure coding practices to safeguard sensitive data and assist with the deployment and monitoring of our services

Senior Backend Developer

Program Manager

• Drive the successful rollout and adoption of our platform across enterprise clients.
• Orchestrate cross-functional collaboration, optimising onboarding processes, and ensuring seamless implementation of product deliverables.
• Enhance the customer journey and mitigate project risk to elevate enterprise satisfaction and retention.
• Lead and manage multiple complex projects and programs simultaneously, ensuring timely and successful delivery.
• Utilize project management methodologies (Agile, Waterfall) and tools (e.g. Asana, Productboard, Jira, …) to plan, execute, and monitor projects.
• Identify and mitigate project risks and dependencies to prevent potential roadblocks.
• Provide regular updates on project status, highlighting progress, challenges, and solutions.
• Maintain clear and concise project documentation, including project plans, timelines, and progress reports.
• Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
• Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
• Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
• Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
• Communicate effectively with internal and external stakeholders at all levels, ensuring transparency and alignment.

Customer Program Manager

Manager

• Develop and execute the end-to-end APAC business strategy, managing the regional P&L, budgeting, and forecasting to achieve ambitious revenue and profitability targets.
• Spearhead commercial growth by driving targeted customer acquisition strategies across SMB and Enterprise sectors, ensuring alignment with global sales objectives.
• Build, develop, and inspire a diverse, high-performing cross-functional team (Sales, Success, Support), fostering a culture of accountability, inclusion, and high performance.
• Forge and nurture executive-level relationships with key strategic partners, including POS providers, delivery channels, and major restaurant groups, to expand our market reach.
• Drive exceptional regional customer outcomes, achieving targets for customer retention, expansion, and advocacy by ensuring that client expectations are consistently met and exceeded.
• Champion regional interests and coordinate collaboration between APAC and Global Teams (Product, Engineering, Marketing), ensuring market feedback drives product enhancements and global alignment.
• Act as the visible, influential face of Deliverect in the region, leveraging deep market knowledge to communicate our value proposition and build lasting trust that drives high-value customer acquisition and loyalty.
• Utilize data-driven insights to monitor business health, identifying opportunities to refine workflows, streamline processes, and elevate the overall client and employee experience.

Senior Backend Developer

Customer Program Manager

Regional General Manager, APAC